Customer reviews of Prêt à Garnir

Hello François, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Thierry, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Raphaël, We have received your complaint regarding the quality of the product you recently ordered from us, and would like to apologize for any inconvenience this may have caused. We understand the importance of providing quality products to our customers, and we are committed to resolving this issue effectively. After learning of your concern, we undertook a thorough investigation, which revealed problems with our previous supplier. We would like to inform you that we have taken steps to remedy the situation. As part of our commitment to customer satisfaction, we have in the meantime changed supplier to ensure superior quality. In order to rectify the situation and compensate for any inconvenience this may have caused, we will send you a new parcel containing the product you ordered. This parcel will be dispatched as soon as possible, and we will provide you with the tracking number as soon as it is available. We hope this demonstrates our commitment to customer satisfaction and restores your confidence in our products. If you have any further concerns or questions, please do not hesitate to contact us directly at [your email address] or by phone at [your phone number]. We appreciate your understanding and loyalty to our brand. We are committed to ensuring that your next shopping experience lives up to your expectations. Good day and happy holidays. Charlotte

Hello François, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Veronique, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Bernard, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Martine, First of all, we'd like to thank you for taking the time to share your review. We are truly sorry to hear that you are not entirely satisfied with our products, and we understand how frustrating a disappointing experience can be. Customer satisfaction is our top priority, and we take every comment seriously to constantly improve our services. Concerning the chouquettes (profiteroles) as stated in the description, and on the label on the box. Our choux pastry range has been dehydrated for better preservation. In fact, their dry texture on delivery can be surprising. Simply garnish them at least 4 hours before serving to restore their softness. The small cones are made from waffle dough. This type of dough quickly absorbs the moisture in your preparation. The harder the batter, the longer it takes to soften once filled. If they're already soft when you receive them, you'll soon have soft cones. About thick puff pastry. The mini-creative range is made with pressed puff pastry. Here too, the aim is to slow down the rise in humidity. All this information is contained in the letter enclosed in your parcel. Your feedback is important to us, and we are always ready to listen to our customers and make any necessary improvements. We remain at your disposal to discuss your experience in more detail. Please don't hesitate to contact us about implementing your #pretagarnir. Have a nice day Charlotte

Hello, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Viviane, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Anissa, We would like to sincerely apologize for the delay in delivery you experienced. We understand how frustrating this can be and regret any inconvenience this may have caused. After checking, I see that you placed your order on Wednesday 18/10/2023 at 11:56 am. It was prepared and made available to the carrier at the same time, and they took charge of it in the afternoon. Unfortunately, a technical incident at our carrier had an impact on the delivery of your package. Sometimes unforeseen events occur during the delivery of parcels, which is why we always recommend ordering 2 weeks in advance for events such as weddings, to avoid any stress in the event of delay or damage. We also understand that this experience may have undermined your confidence in our services. Once again, we sincerely apologize for any inconvenience caused, and hope that we will have the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte

Hello Puiu, We are sorry to hear that our macaroon shells did not meet your expectations in terms of texture and apologize for this disappointing experience. We sincerely appreciate your feedback and are committed to constantly improving our products to ensure your complete satisfaction. To remedy the situation and improve the texture of your macaroons, we recommend that you garnish them with a ganache or cream of your choice. The right filling will add moisture and tenderness to the shells, making for a more pleasurable eating experience. You can also store filled macaroons in an airtight container in the freezer. This will allow the macaroons to soften slightly when defrosted, improving texture and taste. We hope these tips will help you fully appreciate our macaroons the next time you try them. If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help. Thank you for your understanding and loyalty. Have a nice day Charlotte

Hello Mr Labonne, As indicated in the reply to your review on September 23, the CHRONOPOST delivery note was signed by a certain "JEAN". We have tried to contact you by phone, unfortunately without success. Please contact us by phone so that we can find out what happened. Have a nice day Charlotte

Hello Leipha, We sincerely apologize for this inconvenience and understand that it may have caused some frustration. At Prêt à Garnir we place great importance on the quality of our products and services, and regret that this experience does not reflect our usual standards. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. As soon as I received your email, I made the necessary arrangements to have the missing quiches shipped to you as soon as possible. We hope this demonstrates our commitment to your satisfaction and that you will give us another opportunity to provide you with a positive experience. Have a nice day Charlotte

Hello Jean Yves, According to the Chronopost tracking system, your order was delivered on Friday 22/9/2023 at 12:13 pm to the address you gave us. The delivery note was signed by : Jean. We can provide you with the tracking information for your parcel. Have a nice day Charlotte

Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Anne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Isabelle, Thank you for taking the time to leave a review. We're sorry to hear that our mini cones did not meet your expectations. We include an information letter in each parcel to help you fill our mini-canapés. In the section devoted to our mini-cocktails, it says: "Our range of mini-cocktails can be filled up to the minute, up to ½ hour in advance". This information also appears in the description on the site, but perhaps it's not visible enough. Clearly this isn't enough, so we're going to revise our communication to make it more visible. We hope you'll continue to enjoy our products and services, and that you'll come back soon to discover new gourmet offers. Have a nice day Charlotte

Hello Emma, We're sorry to hear that the macaroon shells did not meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Pascal, Prêtàgarnir undertakes to dispatch all orders placed before noon on the same day. After checking, I can confirm that this was the case for your parcel. I also note that an e-mail was sent to you with a link for tracking. Prêtàgarnir has therefore dispatched your order. I contacted DPD today, and here is an extract from their reply: "Hello Charlotte, I am following up your request concerning the delivery of your parcel number N°250062324836456. First of all, on behalf of DPD France, I would like to apologize for the lack of traceability. In fact, we have had no trace of your parcel in our computer system since 18/07/2023". It appears that the parcel was lost by the carrier. We apologize for this. We will take immediate action to send you a new parcel. Have a nice day Charlotte

Hello Ludovic, We're sorry to hear that your order did not meet your expectations. We take great care in preparing our packages. Our parcels undergo a great deal of handling during transit, so if on receipt the parcel shows signs of impact or knocks, please do not hesitate to refuse it. Do you have photos of damaged items? Please send them to us. Concerning the size of the mini-cupcakes, the dimensions on the site are those provided by our supplier. I'd be happy to discuss this with you in person if you wish. Please do not hesitate to contact me. Have a nice day Charlotte

Hello Mathieu, We would like to thank you for taking the time to leave a review of your order. Your feedback is invaluable to us, enabling us to improve. We're going to pass on this information to our supplier, so that he reinforces the checks carried out when packing fine shells. These are packaged by hand, and the alveolus is then shrink-wrapped in a freshness sachet. To guarantee the quality of our mini-canapés, we do not open the bags. Should this happen again, please do not hesitate to contact me. Have a nice day Charlotte

Hi Jean Claude, Your recipe is a great gourmet idea! We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Christophe, First of all, we would like to apologize for the inconvenience caused by the delivery address error. We fully understand your disappointment. For pallet deliveries, we use TFE transport. They organize deliveries according to the driver's schedule. As far as the address error is concerned, there was indeed an internal malfunction, and please believe us that this was also very annoying for us. I tried several times to reach Nathalie, your associate, on her mobile without success. We understand your dissatisfaction and would like to resolve this situation satisfactorily. We are at your disposal to discuss compensation for the travel expenses you have incurred. I'll get back to you early next week. At PrêtàGarnir we attach great importance to the satisfaction of our customers and we will do our utmost to resolve this problem to your satisfaction. Have a nice day Charlotte

Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Anne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Unfortunately, quiches are very fragile. We are constantly working to improve our packaging. We hope to soon find the packaging that will allow them to arrive all unbroken. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Have a nice day Charlotte

Hello Melanie, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you once again for your trust and support. The last mile between you and us eludes us, and please know that this upsets us, but we do our utmost to make it as smooth as possible. If you have any questions or concerns in the future, please do not hesitate to contact us. We hope you'll continue to enjoy our products and services, and that you'll come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Ludivine, We're very sorry to hear that you're disappointed with your purchase from our site and the fact that our mini-cones soften quickly. We understand that this may affect your experience and would like to provide you with an explanation. Waffle batter is a delicate mixture of ingredients that is baked to a crisp texture. However, when it comes into contact with moist or liquid toppings, it may lose its initial crispness and become softer. The texture of the filling plays a key role in how quickly the waffle cone can soften. Fillings rich in water or moisture tend to penetrate the batter and moisten it, resulting in a faster loss of crispness. To prolong the crisp texture of your waffle batter cone, we suggest you take a few simple steps: - Opt for less moist toppings or opt for thickened versions - Dress your mini cones a la minute. Please note that even with these tips, the delicate nature of waffle batter can lead to gradual softening over time. As for the tray that accompanies the mini-cones, the painter's palette enclosed has 8 holes, adapted to the size of the box in which the mini-cones are housed. You'll find other displays in the materials section (https://pretagarnir.com/40-materiel). If you have any further questions or concerns, please don't hesitate to contact us. We're here to help, and we hope your next experience with our mini-cones will be more satisfying. Have a nice day. Charlotte

Hello Catherine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We fully understand your disappointment and the concern this may have caused regarding the quality of our products. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have undermined your confidence in our products, and we sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive and worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte