Prêt à Garnir consistently delivers quickly and with careful packaging, and customers praise fast delivery, reliable processing, and helpful communication about order progress. The product range is regarded as varied and the items receive positive notes for taste and alignment with descriptions, with many items described as fresh and well presented. Many reviews highlight dependable service, responsive support, and repeat orders due to strong value and favorable delivery experiences. Customers also appreciate sturdy packaging and thoughtful touches, with several notes about high satisfaction and willingness to reorder.
Pleasantly surprised and at the same time disappointed... Indeed, I ordered 2 packages and received 48 mini cocoa pastries as a gift, sincerely great! However, what a disappointment during my last orders of 7-8 packages where the gift was 6 mini pastries... look for the error. Your products are excellent, commercially speaking it's not the same! Mr. THOMAS William
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Response from Prêt à Garnir
Hello Mr. Thomas,
Thank you very much for your feedback and for your compliments on our products, it makes us very happy!
We would like to provide you with some clarifications regarding the mini cocoa pastries. These are products supplied by our provider, and during their production, a weight issue was detected, making them non-compliant for standard marketing. Rather than destroy them, we chose to offer them to our customers for any order exceeding a certain amount, so they can still enjoy them.
In general, we always include only a few samples in the packages. Therefore, the number of mini pastries offered may vary depending on the volume of the order.
We hope this explanation clarifies the situation and thank you again for your loyalty and understanding.
Looking forward to delighting you again,
Have a nice day
Charlotte and the Prêt à Garnir team
J
Jean Luc S.
Rating: 4 out of 5
following a purchase from 05/09/2025
Quality products, fast delivery and good packaging, unfortunately not preventing a bit of breakage on fragile tartlets during transport. Highly recommended
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Response from Prêt à Garnir
Hello Thomas,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
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Philippe B.
Rating: 3 out of 5
following a purchase from 01/09/2025
Excellent quality product, unfortunately despite the care taken in packaging, several pieces were broken, thus unusable.
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Response from Prêt à Garnir
Hello Philippe,
Thank you for your positive feedback, we are delighted that you like our products!
However, we are sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can address this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Prêt à Garnir
S
Stephanie D.
Rating: 3 out of 5
following a purchase from 25/08/2025
Hello, well packaged however several mini tartlet bases were broken, after an email that went unanswered (not very professional), I sent a message via the site. I am waiting... otherwise the products are good.
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Response from Prêt à Garnir
Hello Stéphanie,
Thank you for your message and our apologies for the delay in response.
During this holiday period, we are doing our best to manage on several fronts, which can sometimes lead to a slight delay.
Rest assured that your email has been processed and taken into account.
We remain at your disposal for any other requests, and thank you for your understanding and patience.
Have a nice day,
Charlotte
F
Farah D.
Rating: 1 out of 5
following a purchase from 23/08/2025
The tartlets arrived broken, they are beyond recovery. Bad experience, I will not repurchase.
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Response from Prêt à Garnir
Hello Farah,
We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can address this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Prêt à Garnir
M
Mireille D.
Rating: 4 out of 5
following a purchase from 22/08/2025
I had been looking for this for a birthday for a long time. Variety, original to see for taste and maintenance after filling
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Response from Prêt à Garnir
Hello Mireille,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
A
Andre M.
Rating: 4 out of 5
following a purchase from 13/08/2025
a bit disappointed that the "waterproof" cones are only reserved for professionals given the quantity offered. I had already tried them, I found it nice, except that they lost their crunch very quickly. I received an ad stating that the process has now been improved, and that they now resist the humidity of the contents. But, there is a but, you have to order an industrial quantity. For an individual, it's a barrier. Nevertheless, the items are pleasant. Best regards, Mr. MILLE
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Response from Prêt à Garnir
Hello André,
Thank you very much for your detailed and constructive feedback.
We fully understand your comment regarding the packaging of waterproof cones. Indeed, we are also dependent on the formats proposed by our supplier, which explains these significant quantities reserved mainly for professionals.
We regret that this may pose a barrier for personal use, and we will keep your remark in mind for the future. Your satisfaction remains essential to us, and your feedback helps us evolve our offer.
We are happy that you appreciate our items nonetheless, and we hope you will continue to enjoy using them.
Best regards,
Charlotte & the Prêt à Garnir team
C
Chantal D.
Rating: 4 out of 5
following a purchase from 10/08/2025
A bit expensive
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Response from Prêt à Garnir
Hello Chantal,
Thank you for your feedback and your honesty.
We understand that our products may seem more expensive. This is due to the fact that we are directly dependent on the price of quality raw materials used by our suppliers. We choose to prioritize authentic ingredients and avoid additives or artificial ingredients as much as possible to ensure healthy, delicious, and respectful recipes.
This is a strong commitment on our part: to offer products that combine taste, quality, and transparency.
Thank you again for your trust and your feedback, which motivates us to continue on this path.
Best regards,
Charlotte & the Prêt à Garnir team
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Lisette C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Well received, but the pallet was forgotten
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Lea V.
Rating: 1 out of 5
following a purchase from 27/07/2025
Very good but many tiles were broken. Very unfortunate
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Response from Prêt à Garnir
Hello Léa,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte and the Ready to Garnish Team
S
Simon C.
Rating: 3 out of 5
following a purchase from 06/05/2025
Good products. Unfortunately, these are often cracked or broken. No improvement after contacting customer service.
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Response from Prêt à Garnir
Hello Simon,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling processes beyond our control.
In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pidy.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte and the Ready to Garnish Team
A
Alexandre D.
Rating: 3 out of 5
following a purchase from 12/07/2025
I placed an order for 16 packages and on that order four packages were damaged by 50%.
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Response from Prêt à Garnir
Hello Alexandre,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
P
Pierre M.
Rating: 3 out of 5
following a purchase from 11/07/2025
The ingredients (very fragile) contained in the package were damaged by 95%, this seems to be rather the fault of the carrier - to whom I expressed my dissatisfaction and who did not have the courtesy to respond - than of the sender because the product was well packaged. The latter made me a replacement proposal that I appreciated.
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Response from Prêt à Garnir
Hello Pierre,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.
Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.
In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.
We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.
If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.
Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.
Have a great day,
Charlotte
M
Marie Claude A.
Rating: 1 out of 5
following a purchase from 16/06/2025
My package arrived with 25 tarts out of 96 broken. You asked me for photos, which I did. Since then, radio silence. This is not very commercial.
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Response from Prêt à Garnir
Hello Marie Claude,
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
O
Orly C.
Rating: 4 out of 5
following a purchase from 06/07/2025
Good product fast delivery
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Response from Prêt à Garnir
Hello Orly,
A big thank you for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Ready to Garnish
J
Johanna M.
Rating: 1 out of 5
following a purchase from 01/07/2025
I paid €21 for a delivery for the deadline not to be respected. I am told to make a discount once the package is received, but when I contact them to inform them that the package has been received and that the discount can be made, there is no more sound or image.
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Response from Prêt à Garnir
Hello Johanna,
This is absolutely not the experience we wish to offer our customers.
I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.
I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.
Thank you for your feedback, which allows us to improve.
Have a nice day
Charlotte
S
Solène R.
Rating: 3 out of 5
following a purchase from 30/06/2025
I received broken tartlets
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Response from Prêt à Garnir
Hello Sol ne,
We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.
Please feel free to contact us so we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the team at Pret Garnir
J
Joelle D.
Rating: 4 out of 5
following a purchase from 18/06/2025
I already reported that in the mini lotus box a certain number were broken but I haven't heard back from you, I'm dealing with it and I hope not to be disappointed by the macaron shells, I'm waiting for the tasting
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Response from Prêt à Garnir
Hello Joëlle,
We have received your complaint, and were waiting for the photo of the damaged products, which is essential for processing this type of request.
We confirm that we have received this photo in the meantime, and we have sent you an email with our response as well as a commercial gesture, in recognition of the inconvenience caused.
We remain at your disposal if needed.
Thank you again for your understanding and your trust.
Have a nice day
Charlotte and the Team at Prêt à Garnir
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Lea Q.
Rating: 1 out of 5
following a purchase from 21/06/2025
The sponge cake was all crushed
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Response from Prêt à Garnir
Hello Léa,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
S
Sylvie R.
Rating: 1 out of 5
following a purchase from 18/06/2025
Very disappointed more than 10 broken tart bases in small unusable pieces…
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Response from Prêt à Garnir
Hello Sylvie,
We are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.
Please do not hesitate to contact us so that we can look into this together and find a solution.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
P
Pascale B.
Rating: 4 out of 5
following a purchase from 11/06/2025
Very satisfied with the product but a small issue with the carrier
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Response from Prêt à Garnir
Hello Pascale,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
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Thérèse L.
Rating: 4 out of 5
following a purchase from 11/06/2025
Very good
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Response from Prêt à Garnir
Hello Thérèse,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
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Joseph K.
Rating: 1 out of 5
following a purchase from 09/06/2025
Three-quarters of the ordered tartlets were in pieces... it may have been a mistake on my part to order such a product (quite fragile after all...)
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Response from Prêt à Garnir
Hello Joseph,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
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Lydie L.
Rating: 4 out of 5
following a purchase from 10/06/2025
Very good products, unfortunately many arrive broken despite the packaging!
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Response from Prêt à Garnir
Hello Lydie,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
C
Claudie A.
Rating: 3 out of 5
following a purchase from 31/05/2025
A little for a macaron but I will manage, just I noticed when I went to the site the day after receiving the order that the same product was discounted. As a new customer, it would have been wise to apply this offer for loyalty purposes.
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Response from Prêt à Garnir
Hello Claudie,
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
V
Valerie L.
Rating: 4 out of 5
following a purchase from 01/06/2025
I am satisfied with my order but the package was poorly transported and part of the order arrived broken
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Response from Prêt à Garnir
Hello Valérie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
P
Pierre-Olivier B.
Rating: 3 out of 5
following a purchase from 29/05/2025
The pasta is very good, very thin and very practical. The packaging, however, is not well designed, at least 10 pasta were broken out of 96.
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Response from Prêt à Garnir
Hello Pierre Oliver,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
J
Janine B.
Rating: 3 out of 5
following a purchase from 19/05/2025
The quality of your products is impeccable. I would gladly give you 5 stars. However, your packaging is a disaster. We lose a third of the products with each order.
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Response from Prêt à Garnir
Hello Janine,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
V
Virginie E.
Rating: 3 out of 5
following a purchase from 27/05/2025
Packages arrived in poor condition, even inside the boxes there was breakage. A bit disappointed because no gift..... (usually there is always a sample...)
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Response from Prêt à Garnir
Hello Virginie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
C
Christine C.
Rating: 4 out of 5
following a purchase from 22/05/2025
Products that meet my expectations.
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Response from Prêt à Garnir
Hello Christine,
Thank you very much for your feedback!
We are delighted that you enjoy our products and that you appreciated their quality. Your satisfaction is our greatest reward.
We look forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
C
Claire R.
Rating: 4 out of 5
following a purchase from 10/05/2025
There were five broken ones.
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Response from Prêt à Garnir
Hello Claire,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
E
Emilie M.
Rating: 3 out of 5
following a purchase from 18/05/2025
Good products, received quickly, but unfortunately, out of 27 tartlets, 9 were broken 😞
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Response from Prêt à Garnir
Hello Emiie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
C
Christian B.
Rating: 4 out of 5
following a purchase from 13/05/2025
Delicious product, but 20% loss due to breakage (11 broken tartlets during transport).
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Response from Prêt à Garnir
Hello Christian,
We are sincerely sorry to learn that part of your package arrived damaged. This is obviously not up to our quality standards, nor what you are entitled to expect.
In order for us to offer you an appropriate commercial gesture, please send us a few photos of the damaged products by email. This will also allow us to report the information to the carrier.
Once again, we apologize for this inconvenience, and thank you for your understanding.
Have a nice day
Charlotte and the Prêt à Garnir Team
K
Karine M.
Rating: 1 out of 5
following a purchase from 14/05/2025
Unable to retrieve my package
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Response from Prêt à Garnir
Hello Karine,
Your package has been returned to us.
On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.
Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.
Have a nice day
Charlotte and the Team at Prêt à Garnir
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Philippe M.
Rating: 4 out of 5
following a purchase from 03/05/2025
Good product but delivery by Chronopost was not good, not within the announced deadlines.
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Response from Prêt à Garnir
Hello Philippe,
Thank you very much for your positive feedback on our products, we are very pleased to know that you liked them!
However, we are sorry to hear that the delivery with Chronopost did not meet your expectations. Even though this service is external to our company, we completely understand your disappointment and are sincerely sorry.
Your satisfaction being our priority, we will pass the information on to Chronopost and continue to explore the best delivery solutions to ensure you have a smooth experience from start to finish.
Thank you again for your trust, and see you very soon!
Have a nice day
Charlotte & the Prêt à Garnir Team
V
Violette K.
Rating: 3 out of 5
following a purchase from 28/04/2025
Out of 48 quiches purchased, 15 were broken despite being very well packaged
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Response from Prêt à Garnir
Hello Violette,
We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
We hope that the proposed commercial gesture meets your expectations.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
S
Stephane L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Good
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Response from Prêt à Garnir
Hello Stéphane,
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
E
Edwige G.
Rating: 4 out of 5
following a purchase from 14/03/2025
As expected
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Response from Prêt à Garnir
Hello Edwige,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
We look forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
T
Thierry M.
Rating: 3 out of 5
following a purchase from 28/11/2024
Last delivery arrived with broken products and therefore unacceptable.
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Response from Prêt à Garnir
Hello Thierry
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
C
Caroline H.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great! Fast, careful delivery, and the puff pastries to fill were super tasty and super pretty! A little free box was much appreciated :-) The only downside would be the composition (palm oil, etc.). But for occasional consumption it's fine.
Translated reviews
Response from Prêt à Garnir
Hello Caroline,
Thank you for your feedback and your vigilance regarding the composition of our products. We understand your concerns about palm oil.
You should know that we rigorously select our ingredients and that the palm oil used, when present, is certified sustainable (RSPO), guaranteeing production that is more respectful of the environment and local communities.
Quality and transparency are essential to us, and we remain at your disposal should you wish to know more about our choice of ingredients.
We hope to see you soon,
Charlotte and the Prêt à Garnir team
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