Customer reviews of Prêt à Garnir

Hello Martine,

Thank you for taking the time to share your opinion.

We are delighted to hear that you enjoyed our tartlet bases. Regarding the sponge cake sheets, we are sorry that they did not meet your satisfaction.

The sponge sheets are a delicate product that needs to be handled at room temperature. If they are too cold or have lost some moisture after opening, they can become more fragile when rolling. We also recommend filling them and then rolling them gently without too much delay.

However, we take your comment very seriously and will pass it on to our quality team. Your feedback is valuable and helps us continuously improve our products.

Have a nice day

The Ready to Fill team

Hello Dominique,

Thank you for your feedback. We are sincerely sorry to learn that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

We hope that the solution provided meets your expectations and we thank you for your understanding. We remain at your disposal for any further questions.

Once again, our apologies for this inconvenience and we look forward to fully satisfying you on your next order.

Have a nice day,
Charlotte

Hello KAREN?

Thank you for your feedback.

We are sincerely sorry to hear that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

I will make sure to contact you directly regarding your damage.

Have a nice day,
Charlotte

Hello Maud,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincerest apologies for this inconvenience.

Despite the precautions we take with the packaging of each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling outside of our control.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and do everything we can to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Team at Prêt à Garnir

Hello Isabelle,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations.

However, we note that you did not provide any details regarding the reasons for your dissatisfaction.

Your feedback is very important to us and we would like to know more in order to understand what happened and how we could improve our service.

Could you please provide us with more information on this matter?

You can contact us directly at info(at)Ready to Garnish - Specialist in ready to garnish products so that we can discuss the situation and find a solution together.

We hope to have the opportunity to rectify this and regain your trust.

Have a nice day

Charlotte

Dear Vicky,

Thank you very much for your positive feedback. We are very happy to hear that you like our products!

However, we are sorry to learn that some items were damaged during transport, despite all the care we take in preparing and packaging our orders.

We invite you to contact us again (preferably with some photos), so we can look into this together and quickly offer you a suitable solution.

Your satisfaction is our top priority.

See you soon,

Charlotte & the Prêt à Garnir team

Hello Guillaume,

Following several customer feedbacks, we unfortunately noticed a quality problem with the range of macarons. This has been immediately reported and forwarded to our supplier for a thorough analysis to be conducted as soon as possible.

We will get back to you directly by email.

The quality and satisfaction of our customers remain our absolute priority, we thank you for your trust and are of course at your complete disposal.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Vanessa,

Thank you for taking the time to share your experience.

We are sincerely sorry for the quality issue encountered. In order to understand the situation precisely and provide you with an appropriate solution, I will contact you by email very soon.

Have a nice day

Charlotte

Hello Anne,

We are sorry to hear that your package arrived damaged despite our packaging precautions.
If this happens, we invite our customers to contact us within 48 hours after receipt by email or phone, so that we can assess the situation and find the best solution together.

You can write to us directly via the contact form on our website or reach us by phone at the number provided. We will be happy to assist you.

Have a nice day

Charlotte

Hello Marie Laure,

Thank you for your positive feedback, we are delighted that you like our products!
However, we are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Fabienne,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir

Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte

Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill

Hello Maguy,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Andréa, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. Can you send us photos of the damaged goods? Thank you in advance. Have a nice day Charlotte

Hello Albert, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, it sometimes happens that unforeseen circumstances arise during the handling of packages by carriers, which may result in damage. In such cases, please do not hesitate to contact us by telephone, or by e-mail with a photo of the damaged items. We understand that this experience may have affected your confidence in our products and services. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Leipha, We sincerely apologize for this inconvenience and understand that it may have caused some frustration. At Prêt à Garnir we place great importance on the quality of our products and services, and regret that this experience does not reflect our usual standards. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. As soon as I received your email, I made the necessary arrangements to have the missing quiches shipped to you as soon as possible. We hope this demonstrates our commitment to your satisfaction and that you will give us another opportunity to provide you with a positive experience. Have a nice day Charlotte

Hello Ludovic, We're sorry to hear that your order did not meet your expectations. We take great care in preparing our packages. Our parcels undergo a great deal of handling during transit, so if on receipt the parcel shows signs of impact or knocks, please do not hesitate to refuse it. Do you have photos of damaged items? Please send them to us. Concerning the size of the mini-cupcakes, the dimensions on the site are those provided by our supplier. I'd be happy to discuss this with you in person if you wish. Please do not hesitate to contact me. Have a nice day Charlotte

Hello Catherine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We fully understand your disappointment and the concern this may have caused regarding the quality of our products. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have undermined your confidence in our products, and we sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive and worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte