Prêt à Garnir consistently delivers quickly and with careful packaging, and customers praise fast delivery, reliable processing, and helpful communication about order progress. The product range is regarded as varied and the items receive positive notes for taste and alignment with descriptions, with many items described as fresh and well presented. Many reviews highlight dependable service, responsive support, and repeat orders due to strong value and favorable delivery experiences. Customers also appreciate sturdy packaging and thoughtful touches, with several notes about high satisfaction and willingness to reorder.
I already reported that in the mini lotus box a certain number were broken but I haven't heard back from you, I'm dealing with it and I hope not to be disappointed by the macaron shells, I'm waiting for the tasting
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Response from Prêt à Garnir
Hello Joëlle,
We have received your complaint, and were waiting for the photo of the damaged products, which is essential for processing this type of request.
We confirm that we have received this photo in the meantime, and we have sent you an email with our response as well as a commercial gesture, in recognition of the inconvenience caused.
We remain at your disposal if needed.
Thank you again for your understanding and your trust.
Have a nice day
Charlotte and the Team at Prêt à Garnir
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Pascale B.
Rating: 4 out of 5
following a purchase from 11/06/2025
Very satisfied with the product but a small issue with the carrier
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Response from Prêt à Garnir
Hello Pascale,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
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Thérèse L.
Rating: 4 out of 5
following a purchase from 11/06/2025
Very good
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Response from Prêt à Garnir
Hello Thérèse,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
Activity
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Lydie L.
Rating: 4 out of 5
following a purchase from 10/06/2025
Very good products, unfortunately many arrive broken despite the packaging!
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Response from Prêt à Garnir
Hello Lydie,
Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.
Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling the packages undergo.
We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.
We hope this gesture meets your expectations and we thank you for your understanding.
Have a nice day
Charlotte
C
Claudie A.
Rating: 3 out of 5
following a purchase from 31/05/2025
A little for a macaron but I will manage, just I noticed when I went to the site the day after receiving the order that the same product was discounted. As a new customer, it would have been wise to apply this offer for loyalty purposes.
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Response from Prêt à Garnir
Hello Claudie,
Thank you for taking the time to share your feedback.
We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.
However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.
We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.
Have a very nice day,
Charlotte and the Team at Prêt à Garnir
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Valerie L.
Rating: 4 out of 5
following a purchase from 01/06/2025
I am satisfied with my order but the package was poorly transported and part of the order arrived broken
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Response from Prêt à Garnir
Hello Valérie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
P
Pierre-Olivier B.
Rating: 3 out of 5
following a purchase from 29/05/2025
The pasta is very good, very thin and very practical. The packaging, however, is not well designed, at least 10 pasta were broken out of 96.
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Response from Prêt à Garnir
Hello Pierre Oliver,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
J
Janine B.
Rating: 3 out of 5
following a purchase from 19/05/2025
The quality of your products is impeccable. I would gladly give you 5 stars. However, your packaging is a disaster. We lose a third of the products with each order.
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Response from Prêt à Garnir
Hello Janine,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
V
Virginie E.
Rating: 3 out of 5
following a purchase from 27/05/2025
Packages arrived in poor condition, even inside the boxes there was breakage. A bit disappointed because no gift..... (usually there is always a sample...)
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Response from Prêt à Garnir
Hello Virginie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a nice day
C
Christine C.
Rating: 4 out of 5
following a purchase from 22/05/2025
Products that meet my expectations.
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Response from Prêt à Garnir
Hello Christine,
Thank you very much for your feedback!
We are delighted that you enjoy our products and that you appreciated their quality. Your satisfaction is our greatest reward.
We look forward to delighting you again!
See you very soon,
Charlotte and the Prêt à Garnir team
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Claire R.
Rating: 4 out of 5
following a purchase from 10/05/2025
There were five broken ones.
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Response from Prêt à Garnir
Hello Claire,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
E
Emilie M.
Rating: 3 out of 5
following a purchase from 18/05/2025
Good products, received quickly, but unfortunately, out of 27 tartlets, 9 were broken 😞
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Response from Prêt à Garnir
Hello Emiie,
First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.
We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.
The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.
Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.
We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.
Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.
If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.
Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.
Have a great day
C
Christian B.
Rating: 4 out of 5
following a purchase from 13/05/2025
Delicious product, but 20% loss due to breakage (11 broken tartlets during transport).
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Response from Prêt à Garnir
Hello Christian,
We are sincerely sorry to learn that part of your package arrived damaged. This is obviously not up to our quality standards, nor what you are entitled to expect.
In order for us to offer you an appropriate commercial gesture, please send us a few photos of the damaged products by email. This will also allow us to report the information to the carrier.
Once again, we apologize for this inconvenience, and thank you for your understanding.
Have a nice day
Charlotte and the Prêt à Garnir Team
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Philippe M.
Rating: 4 out of 5
following a purchase from 03/05/2025
Good product but delivery by Chronopost was not good, not within the announced deadlines.
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Response from Prêt à Garnir
Hello Philippe,
Thank you very much for your positive feedback on our products, we are very pleased to know that you liked them!
However, we are sorry to hear that the delivery with Chronopost did not meet your expectations. Even though this service is external to our company, we completely understand your disappointment and are sincerely sorry.
Your satisfaction being our priority, we will pass the information on to Chronopost and continue to explore the best delivery solutions to ensure you have a smooth experience from start to finish.
Thank you again for your trust, and see you very soon!
Have a nice day
Charlotte & the Prêt à Garnir Team
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Violette K.
Rating: 3 out of 5
following a purchase from 28/04/2025
Out of 48 quiches purchased, 15 were broken despite being very well packaged
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Response from Prêt à Garnir
Hello Violette,
We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.
We hope that the proposed commercial gesture meets your expectations.
Your satisfaction remains our priority!
See you soon,
Charlotte & the Prêt à Garnir team
S
Stephane L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Good
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Response from Prêt à Garnir
Hello Stéphane,
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
Looking forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
E
Edwige G.
Rating: 4 out of 5
following a purchase from 14/03/2025
As expected
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Response from Prêt à Garnir
Hello Edwige,
Thank you very much for your feedback!
We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.
We look forward to delighting you again!
See you very soon,
Charlotte and the team at Prêt à Garnir
T
Thierry M.
Rating: 3 out of 5
following a purchase from 28/11/2024
Last delivery arrived with broken products and therefore unacceptable.
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Response from Prêt à Garnir
Hello Thierry
We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.
Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.
Your satisfaction is our top priority!
We hope to hear from you soon,
Charlotte and the Prêt à Garnir team
C
Caroline H.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great! Fast, careful delivery, and the puff pastries to fill were super tasty and super pretty! A little free box was much appreciated :-) The only downside would be the composition (palm oil, etc.). But for occasional consumption it's fine.
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Response from Prêt à Garnir
Hello Caroline,
Thank you for your feedback and your vigilance regarding the composition of our products. We understand your concerns about palm oil.
You should know that we rigorously select our ingredients and that the palm oil used, when present, is certified sustainable (RSPO), guaranteeing production that is more respectful of the environment and local communities.
Quality and transparency are essential to us, and we remain at your disposal should you wish to know more about our choice of ingredients.
We hope to see you soon,
Charlotte and the Prêt à Garnir team
I
Isabelle D.
Rating: 3 out of 5
following a purchase from 19/12/2024
Chronopost was unable to deliver as planned to the relay point on 23/12 and showed up the next day when the parcel relay was closed, so I didn't get my order for Christmas Eve. I had to find one at the last minute on the afternoon of the 24th.
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Response from Prêt à Garnir
Hello Isabelle,
We are sorry for the delay in delivery.
Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.
That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.
Thank you for your understanding and trust.
Don't hesitate to contact us if you need us!
Charlotte and the Prêt à Garnir team
S
Sabine D.
Rating: 4 out of 5
following a purchase from 15/12/2024
well-packaged product very fast delivery, product conforms to specifications
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Response from Prêt à Garnir
Hello Sabine,
Many thanks for your feedback!
We're delighted that you like our products and appreciate their quality. Your satisfaction is our greatest reward.
We look forward to delighting you again!
We look forward to seeing you soon,
Charlotte and the Prêt à Garnir team
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Bernard J.
Rating: 4 out of 5
following a purchase from 11/12/2024
As I'm a private individual, an item with a lot of parts is complicated...
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Response from Prêt à Garnir
Hello Bernard,
Thanks for your feedback!
We understand that our packaging may seem generous, but it is designed to offer the best value for money while guaranteeing optimal preservation.
Our products benefit from a long minimum durability date (MDD) and are easy to store, allowing you to enjoy them at your own pace.
Don't hesitate to share your specific requirements with us - we're always ready to listen to our customers!
We look forward to hearing from you,
Charlotte and the Prêt à Garnir team
M
Martine N.
Rating: 4 out of 5
following a purchase from 14/12/2024
Very practical for aperitifs
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Response from Prêt à Garnir
Hello Martine,
We are delighted to hear that you were satisfied with your shopping experience with us.
At Prêt à Garnir, we strive to provide quality products and impeccable customer service.
We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services.
We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings.
Charlotte
M
Marie-Françoise S.
Rating: 4 out of 5
following a purchase from 16/12/2024
Wide selection. Quality products. Pleasant site to visit. Fast and careful shipping. One important reservation: many products contain palm oil. I don't want to buy this type of product. This limited my choice and I had to examine the composition of each of the products I wanted to buy.
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Response from Prêt à Garnir
Hello Marie Françoise,
Thank you for your feedback and for your vigilance regarding the quality of our ingredients. We understand your concern and share your commitment to a more responsible diet.
Please be aware that our supplier has implemented the CLEAN program, which aims to improve all recipes by giving priority to high-quality ingredients and reducing the use of additives. By 2027, all recipes will have been revised to meet these commitments.
We are constantly evolving to offer ever healthier and more delicious products!
Thank you for your confidence
Charlotte
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Odile B.
Rating: 3 out of 5
Easy order, fast delivery BUT half the tarts arrived broken! Big disappointment
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Response from Prêt à Garnir
Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte
T
Thierry R.
Rating: 3 out of 5
Not yet tried, the product remains very satisfactory The price a little high Cordially
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Response from Prêt à Garnir
Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte
I
Isabelle
Rating: 4 out of 5
Delivery on time and on budget.
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Response from Prêt à Garnir
Hello Isabelle, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
A
Astrid L.
Rating: 4 out of 5
Very good nevertheless it is advisable to pass again qq minutes with the furnace before garnishing Very good quality
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Response from Prêt à Garnir
Hello Astrid, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Indeed, our puff pastries regain all their crispness after a light baking, as we recommend in our tip letter enclosed in the parcel. So we're delighted that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
I
Isabelle P.
Rating: 4 out of 5
Very good product, I recommend. Quality...price
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Response from Prêt à Garnir
Hello Isabelle, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
L
Lucie S.
Rating: 4 out of 5
I am very satisfied with the products but the express delivery that I pay more for is of no use to me. Because it takes too long.
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Response from Prêt à Garnir
Hello Lucie, Thank you for your message and I understand your concern about delivery. After checking your order, I see that you have selected the Predict home delivery option with DPD. This option allows you to choose a time slot for home delivery, but it is not an express delivery option. If you wanted faster delivery, the Chronopost option would have been the right choice, as it is specifically dedicated to express deliveries. If you have any further questions or would like more information about our different delivery options, please don't hesitate to contact us. Have a nice day Charlotte
T
Trzciolek C.
Rating: 4 out of 5
Very good product that I recommend to all
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Response from Prêt à Garnir
Hello Christian, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
P
Patricia V.
Rating: 4 out of 5
everything perfect , customer service super !!!! just times the site has problems
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Response from Prêt à Garnir
Hello Patricia, We're delighted to hear that you were satisfied with your shopping experience with us. In a few weeks, a new version will be online. We should have no more problems... We'd like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offers. Charlotte
G
Gerard
Rating: 4 out of 5
Fast delivery Bite of good size and nice shape. Too bad it's not made with butter but with palm oil. Some bites damaged despite careful packaging.
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B
Bernard B.
Rating: 4 out of 5
Ras Merci Rien à dire
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Response from Prêt à Garnir
Hello Bernard, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
O
Odette D.
Rating: 3 out of 5
I sent photos because at least 5 tarts in each package were crushed 1) Thank you for your quick response and your discount on my next order.
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Response from Prêt à Garnir
Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte
S
Stephanie L.
Rating: 4 out of 5
Perfect container as I had imagined too bad there are some broken in my order.
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Response from Prêt à Garnir
Hello Stephanie, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
J
Jean C.
Rating: 4 out of 5
Rasxxxxxxxxxx
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Response from Prêt à Garnir
Hello Jean, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
A
Autour D.
Rating: 4 out of 5
We ordered trendy plain pastry shells and on 2 occasions there were quite a few broken pastry shells in the packaging. Nevertheless, we're very satisfied with the delivery times and the products you offer.
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Response from Prêt à Garnir
Hello, First of all we would like to apologize for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
S
Sabrina G.
Rating: 4 out of 5
Hello, the order was delivered correctly. Unfortunately the tarts were broken for several more once garnished they are very fragile.
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Response from Prêt à Garnir
Hello Sabrina, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which may result in damage. If this should happen again, please do not hesitate to contact me on receipt of the parcel, and we will see what we can do. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Charlotte
F
Fafet P.
Rating: 4 out of 5
Carefully packed parcel
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Response from Prêt à Garnir
Hello Philippe, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte
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