Prêt à Garnir consistently delivers quickly and with careful packaging, and customers praise fast delivery, reliable processing, and helpful communication about order progress. The product range is regarded as varied and the items receive positive notes for taste and alignment with descriptions, with many items described as fresh and well presented. Many reviews highlight dependable service, responsive support, and repeat orders due to strong value and favorable delivery experiences. Customers also appreciate sturdy packaging and thoughtful touches, with several notes about high satisfaction and willingness to reorder.
Very good products, very well packaged and fast delivery .always a little gift in addition .several orders made ,never disappointed thank you.
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Response from Prêt à Garnir
Hello Veronique, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte
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Bernard C.
Rating: 4 out of 5
Delivery as ordered and on time. Satisfactory products.
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Response from Prêt à Garnir
Hello Bernard, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte
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Vrignaud
Rating: 4 out of 5
well recu la commande mas pas encore utilisé ,content de ce que j'ai reçu et merci pour le petit geste !!!
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Response from Prêt à Garnir
Hello, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Viviane
Rating: 4 out of 5
Great experience. I delighted all my guests with these little tarts filled with pastry cream and various fruits in syrup.
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Response from Prêt à Garnir
Hello Viviane, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Amélie H.
Rating: 3 out of 5
Carrier leaves much to be desired... Failed to deliver the parcel to the address indicated, 2 times in a row, and no information as to why. Yet someone was waiting for the parcel. In the end, I was the one who had to pick it up at a relay point, even though I had paid for home delivery. But that doesn't detract from the quality of the products and Pretagarnir's reliability.
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Response from Prêt à Garnir
Hello Amélie, First of all, we would like to apologize for the inconvenience caused by our carrier's failure to comply with delivery instructions. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. We will in turn report this non-compliance to our carrier's customer service department. We also understand that this experience may have undermined your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Sophie D.
Rating: 3 out of 5
Fast shipping. However a lot of broken tarts.
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Response from Prêt à Garnir
Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Michel T.
Rating: 4 out of 5
Good quality - Fairly fast delivery - Shame there was a bit of breakage in transit.
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Response from Prêt à Garnir
Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Anne
Rating: 4 out of 5
Fast delivery with instructions for use. The savoury macaroons were appreciated
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Response from Prêt à Garnir
Hello Anne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Enora
Rating: 3 out of 5
The macaroon shells were top-notch. The downside was that the tart shells were delicious, but half of them were broken, specifically the bottom layer - so I couldn't use them. Perhaps the logistics or the packaging need to be reviewed.
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Response from Prêt à Garnir
Hello Enora, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!
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Isabelle G.
Rating: 4 out of 5
Super happy except that there is a lack of information. It would be good to inform customers how long to fill the cones (for example) before tasting. To avoid the cones going soft. And there should be a few more recipe ideas. Otherwise everything is perfect. Thank you
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Response from Prêt à Garnir
Hello Isabelle, Thank you for taking the time to leave a review. We're sorry to hear that our mini cones did not meet your expectations. We include an information letter in each parcel to help you fill our mini-canapés. In the section devoted to our mini-cocktails, it says: "Our range of mini-cocktails can be filled up to the minute, up to ½ hour in advance". This information also appears in the description on the site, but perhaps it's not visible enough. Clearly this isn't enough, so we're going to revise our communication to make it more visible. We hope you'll continue to enjoy our products and services, and that you'll come back soon to discover new gourmet offers. Have a nice day Charlotte
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Sebastien B.
Rating: 3 out of 5
Good product shame to pay such an expensive Chronopost that does not arrive on time request In addition 5tartelettes unusable following the carrier nn meticulous I think
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Response from Prêt à Garnir
Hello Sébastien, We're sorry to hear that delivery via Chronopost did not meet your expectations. As is our daily commitment, we shipped your order the same day. Unfortunately, once your parcel enters the distribution network, we can no longer intervene. We understand that this experience may have undermined your confidence in our services. We sincerely hope to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
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Mathieu C.
Rating: 4 out of 5
The products are good but regularly there is not the number indicated on the box, regularly 1 or 2 pieces less.
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Response from Prêt à Garnir
Hello Mathieu, We would like to thank you for taking the time to leave a review of your order. Your feedback is invaluable to us, enabling us to improve. We're going to pass on this information to our supplier, so that he reinforces the checks carried out when packing fine shells. These are packaged by hand, and the alveolus is then shrink-wrapped in a freshness sachet. To guarantee the quality of our mini-canapés, we do not open the bags. Should this happen again, please do not hesitate to contact me. Have a nice day Charlotte
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Stephan G.
Rating: 3 out of 5
In each box, there are always 4 to 6 aperiquiches that can't be used because they've crumbled or broken. It's a pity, because they're paid for but not used.
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Response from Prêt à Garnir
Hello Stephan, We'd like to thank you for taking the time to leave a review of our aperitifs. Your feedback is invaluable to us, enabling us to improve. We systematically check all our products before dispatch. In the case of apériquiches, we know that these mini-puff pastries are very fragile, which is why they are double-checked. During delivery of your parcel, the numerous manipulations randomly generate what is known as bottom detachment. This phenomenon cannot be 100% controlled. Please do not hesitate to contact me if you require any further information on this subject. Have a nice day Charlotte
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Martine H.
Rating: 3 out of 5
very fast delivery but about 1/3 broken products
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Response from Prêt à Garnir
Hello Martine, First of all, we would like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte
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Jean C.
Rating: 4 out of 5
strawberry tartelette with ganache - the guests were delighted
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Response from Prêt à Garnir
Hi Jean Claude, Your recipe is a great gourmet idea! We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Aline
Rating: 4 out of 5
Fast and accurate delivery. The products are very nice and allow beautiful presentations. As for taste, I haven't used them yet, so I'll have to wait and see.
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Response from Prêt à Garnir
Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Anne T.
Rating: 4 out of 5
Not disappointed with the quality of my products they are in accordance with my purchases on the other hand even if the parcel is super well packed that makes 2 times that I take puff pastry quiches some are broken... not cool
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Response from Prêt à Garnir
Hello Anne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Unfortunately, quiches are very fragile. We are constantly working to improve our packaging. We hope to soon find the packaging that will allow them to arrive all unbroken. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Have a nice day Charlotte
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Mélanie
Rating: 4 out of 5
Very, very professional company, and coming from craftsmen who found it hard to delegate, that's saying a lot! Compared to many of their competitors, who are easier to find through physical retailers, the taste and quality are undeniable, and the customer service is top-notch! The only small flaw beyond their control is delivery, as with many other companies.
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Response from Prêt à Garnir
Hello Melanie, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you once again for your trust and support. The last mile between you and us eludes us, and please know that this upsets us, but we do our utmost to make it as smooth as possible. If you have any questions or concerns in the future, please do not hesitate to contact us. We hope you'll continue to enjoy our products and services, and that you'll come back soon to discover new gourmet offerings. Have a nice day Charlotte
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Nadine D.
Rating: 3 out of 5
The parcel was not delivered to the requested relay point but about twenty kilometers away and there were about twenty broken trendy items.
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Response from Prêt à Garnir
Hello Nadine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel, and the non-delivery to the requested relay point. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. As far as delivery to another relay point of your choice is concerned, please note that this is beyond our control. It sometimes happens that the chosen relay point refuses to accept parcels due to lack of space, or simply because it is closed for the vacations. This is quite exceptional. As far as you are concerned, according to the tracking of your order, I have not noticed any information from DPD concerning the change of destination. We will be sure to inform them of your dissatisfaction so that this does not happen again. The breakage of your parcel is a rare and isolated incident which does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte
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Laurence C.
Rating: 3 out of 5
Very fast delivery Delicious savoury macaroons Puff pastry tarts very good and close to "home-made". On the other hand, the puff pastry tarts are very fragile, despite very careful packaging. Twenty or so broken shells out of all the cartons ordered. Fortunately I had ordered more than I needed, but perhaps the shells should be protected even more. But thanks for the mini-bites offered with the order.
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Response from Prêt à Garnir
Hello Laurence, We're sorry to hear that some of the merchandise in your package was damaged. We understand how frustrating this can be and apologize for any inconvenience caused. Our parcels undergo a great deal of handling in transit, and despite our careful packaging, it sometimes happens that some tartlet bases arrive broken. We understand the importance of receiving products in perfect condition, and we are attentive to every case of breakage reported by our customers. We would like to assure you that we are taking steps to improve our packaging and delivery procedures to minimize such situations in the future. We do our best to provide you with a pleasant shopping experience and we take your feedback into account to continually improve. We hope you will continue to enjoy our products and services and come back soon to discover new gourmet offers.
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