Customer reviews of Prêt à Garnir

Hello Frédérique, We are delighted that you have enjoyed your shopping experience on the Prêt à Garnir website. Your feedback is extremely valuable to us as it lets us know that we are on the right track and continue to offer excellent service and quality products to our customers. As far as the macaroons are concerned, we would like to clarify that the products you ordered were part of a discontinued series, preceding a recipe change we recently implemented. This change of recipe aims to improve the quality of our macaroon shells and meet our customers' expectations. Thank you for your feedback and support! We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Xavier, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Sandrine We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day and happy holidays!

Hello Nicole, We have recently read your product reviews and apologize again for the breakage. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Catherine We're sorry to hear that our cups don't meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Amélie, First of all, we would like to apologize for the inconvenience caused by our carrier's failure to comply with delivery instructions. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. We will in turn report this non-compliance to our carrier's customer service department. We also understand that this experience may have undermined your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Sophie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Enora, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Sébastien, We're sorry to hear that delivery via Chronopost did not meet your expectations. As is our daily commitment, we shipped your order the same day. Unfortunately, once your parcel enters the distribution network, we can no longer intervene. We understand that this experience may have undermined your confidence in our services. We sincerely hope to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte

Hello Stephan, We'd like to thank you for taking the time to leave a review of our aperitifs. Your feedback is invaluable to us, enabling us to improve. We systematically check all our products before dispatch. In the case of apériquiches, we know that these mini-puff pastries are very fragile, which is why they are double-checked. During delivery of your parcel, the numerous manipulations randomly generate what is known as bottom detachment. This phenomenon cannot be 100% controlled. Please do not hesitate to contact me if you require any further information on this subject. Have a nice day Charlotte

Hello Martine, First of all, we would like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day. Charlotte

Hello Nadine, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel, and the non-delivery to the requested relay point. We would like to assure you that we attach great importance to customer satisfaction and take this situation very seriously. As far as delivery to another relay point of your choice is concerned, please note that this is beyond our control. It sometimes happens that the chosen relay point refuses to accept parcels due to lack of space, or simply because it is closed for the vacations. This is quite exceptional. As far as you are concerned, according to the tracking of your order, I have not noticed any information from DPD concerning the change of destination. We will be sure to inform them of your dissatisfaction so that this does not happen again. The breakage of your parcel is a rare and isolated incident which does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte

Hello Laurence, We're sorry to hear that some of the merchandise in your package was damaged. We understand how frustrating this can be and apologize for any inconvenience caused. Our parcels undergo a great deal of handling in transit, and despite our careful packaging, it sometimes happens that some tartlet bases arrive broken. We understand the importance of receiving products in perfect condition, and we are attentive to every case of breakage reported by our customers. We would like to assure you that we are taking steps to improve our packaging and delivery procedures to minimize such situations in the future. We do our best to provide you with a pleasant shopping experience and we take your feedback into account to continually improve. We hope you will continue to enjoy our products and services and come back soon to discover new gourmet offers.