Hello Mr. Jean-François, thank you for taking the time to share your experience on our site Produits-veto.com. We are sorry that your last delivery via Mondial Relay did not go as planned. Please know that you can always use Colissimo for your deliveries. If this dispute has not been resolved, please contact us by email at
[email protected]. We hope to have the chance to satisfy you with your next order. Best regards, The Produits-veto.com team.