Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 837 published reviews
5 6 131 90% 4 350 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 2, 3 and 4 stars

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C
Caroline R.
Rating: 4 out of 5
following a purchase from 18/03/2025
Fast and serious
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C
Cécile G.
Rating: 4 out of 5
following a purchase from 10/03/2025
I am mostly satisfied with our purchase. However, shipping costs are relatively high and the order is delivered in a large week. One item was missing but it was refunded. Just a little message of explanation would have been helpful.
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C
Corinne B.
Rating: 2 out of 5
following a purchase from 04/02/2025
Very satisfied
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Response from Produits-veto.com
Hello Corinne,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience on Produits-veto.com. Please do not hesitate to reach out to us for any questions or suggestions.

Best regards,
The Produits-veto.com team
H
Helene B.
Rating: 3 out of 5
following a purchase from 13/03/2025
Order not well protected, tip of the ordered bottle broken in the box. Thank you
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Response from Produits-veto.com
Hello Hélène,

Thank you for taking the time to share your experience on our site. We are sorry to learn that your order did not arrive in a satisfactory condition and that the tip of the bottle was broken. Please know that we take the protection of our products during shipping very seriously. Your feedback is valuable and we will use it to improve our packaging. Please do not hesitate to contact our customer service so that we can find a solution together.

Best regards,
The Produits-veto.com team
G
Gustavo S.
Rating: 1 out of 5
following a purchase from 19/02/2025
Good afternoon, I cannot be satisfied as I have not yet received the order. They sent me several notices that they would deliver, but it was never delivered.
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Response from Produits-veto.com
Hello Gustavo,

Thank you for your message. We are sorry to hear that you did not receive your order and we understand your frustration. We have received the order back. We do not understand why. We do not have more information. We will proceed with the refund of your order today.

With our apologies.

Best regards,
The Produits-veto.com team
H
Hoppler D.
Rating: 3 out of 5
following a purchase from 09/03/2025
very far delivery
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Response from Produits-veto.com
Hello,

Thank you for your feedback regarding your experience on our site Produits-veto.com. We are sorry to learn that the delivery distance was a problem for you. Unless there was a rerouting by the carrier (which we cannot influence), the delivery is made to the location selected when placing the order.

Best regards,
The Produits-veto.com team
L
Luisella S.
Rating: 4 out of 5
following a purchase from 07/03/2025
Very good!
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V
Viviane E.
Rating: 3 out of 5
following a purchase from 07/03/2025
When I placed the order, the prices were displayed excluding tax and not including VAT. I realized it too late. I will not place any more orders with you
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Response from Produits-veto.com
Hello Viviane,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties regarding the price display on our site. Your feedback is valuable and we will ensure to check the proper functioning of the site. Please note that a price display discrepancy may be due to an ad blocker, being located outside of France, or a misconfiguration of your computer/smartphone settings.

Best regards,
The team at Produits-veto.com
F
Frederic V.
Rating: 4 out of 5
following a purchase from 04/03/2025
Ordered items arrived in good condition, delivery time a bit long... to improve
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Maya T.
Rating: 4 out of 5
following a purchase from 05/03/2025
x
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Aurélie B.
Rating: 1 out of 5
following a purchase from 04/03/2025
Product not received…
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Response from Produits-veto.com
Hello Aurélie,

We apologize for the delivery delay. As discussed by email, we anticipated the return of the package and have resent your order. Hoping this resolves your issue.

Thank you for your understanding.

Best regards,
The Produits-veto.com team
B
Bárbara S.
Rating: 1 out of 5
following a purchase from 05/03/2025
I still haven't received my package. Very time-consuming
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Response from Produits-veto.com
Hello Bárbara,

We are sorry to hear that you have not yet received your package. Your satisfaction is our priority. Please contact us by email so we can resolve this issue. We will do everything possible to solve this problem as quickly as possible. Do not hesitate to contact us directly so we can assist you. Thank you for your understanding.

Best regards,
The Produits-veto.com team
I
Isabelle D.
Rating: 3 out of 5
following a purchase from 04/03/2025
Shipping costs are too high.
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Response from Produits-veto.com
Hello Isabelle, thank you for your feedback. We understand your concern regarding shipping costs and we are constantly working to optimize our rates to better satisfy our customers. Unfortunately, shipping costs are offered at the lowest based on carrier rates.
Best regards,
The Produits-veto team
N
Nicolas-Louis L.
Rating: 1 out of 5
following a purchase from 28/02/2025
The package did not arrive at the mentioned location and I have not been able to retrieve it yet. Order placed since February 28 or March 3.
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Response from Produits-veto.com
Hello Nicolas-Louis,

Thank you for your feedback and we are sorry to hear that you did not receive your package at the initially planned location. Your satisfaction is our priority, however, we do not have complete control over the carrier's rerouting. We hope for satisfaction with the products upon receipt.

Best regards,
The team at Produits-veto.com
C
Chantal G.
Rating: 4 out of 5
following a purchase from 26/02/2025
small downside on the delivery. otherwise everything correct
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Thierry R.
Rating: 4 out of 5
following a purchase from 28/02/2025
Product as described, delivery time a bit long.
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Nadine P.
Rating: 3 out of 5
following a purchase from 27/02/2025
Received two bottles, one not screwed on properly I lost a bit of product it's a shame Best regards
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Response from Produits-veto.com
Dear Nadine,

Thank you for taking the time to share your experience with us. We are sorry to hear that one of your bottles was not screwed on properly and that this led to a loss of product. Your feedback is valuable and helps us improve our services, we remain vigilant about this. Please do not hesitate to contact us directly in cases of degradation like this we will do what is necessary.

Best regards,
The Produits-veto.com team
F
Feghouli L.
Rating: 3 out of 5
following a purchase from 24/02/2025
Very long delivery times!
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Response from Produits-veto.com
Hello Mrs. Feghouli,

Thank you for taking the time to share your opinion on our site Produits-veto.com. We are sorry to hear that you experienced long delivery times. Unfortunately, the delays with Mondial Relay are sometimes longer, we apologize for that. For faster delivery, we invite you to choose Colissimo.

Best regards,
The Produits-veto.com team
S
Sandrine V.
Rating: 4 out of 5
following a purchase from 26/02/2025
My 5 traps are installed. No wasps inside, only flies. But maybe they are no longer around. We'll see over time!
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Marc M.
Rating: 3 out of 5
following a purchase from 23/02/2025
After 10 days, I still have not received the order delivered from France to Belgium. The fact that the delivery company Mondial Relay is offered in the choices is harmful to the company's image. I still cannot give an opinion on the product as it has not yet been received. It goes from Paris to Lisbon to return to Paris... Then Belgium...
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Response from Produits-veto.com
Hello Marc,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered delivery issues with your order. Your experience is important to us, and we understand how frustrating this can be.
The implementation of Mondial Relay was a request from a good number of our customers. If you have delivery problems, do not hesitate to contact our customer service and the customer service of Mondial Relay to unblock the situation.

Best regards,
The Produits-veto.com team
M
Mariacristina A.
Rating: 2 out of 5
following a purchase from 24/02/2025
Unfortunately, I did not receive the package despite receiving a delivery email
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Response from Produits-veto.com
Hello MariaCristina,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.

Best regards,
The Produits-veto.com team
M
Maelle G.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast delivery. Order processing good. However, price increase
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Leticia P.
Rating: 4 out of 5
following a purchase from 18/02/2025
Nothing to say about the products. Just be careful with the packaging, the tape barely held, the bottom of the package was open.
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Andrea F.
Rating: 1 out of 5
following a purchase from 17/02/2025
I’m still waiting for the items, they have been shipped in France instead of Italy (zip code and town are Italian, mistake really unexpected).
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Response from Produits-veto.com
Hello Andrea,

Thank you for taking the time to share your experience. We sincerely apologize for this confusion regarding the delivery of your items. Indeed, the country indicated when placing your order was not correct. We have resent your order. Your satisfaction is our priority, and we remain at your disposal for any further assistance.

Best regards,
The team at Produits-veto.com
M
Marie D.
Rating: 4 out of 5
following a purchase from 16/02/2025
PANACUR 250 received on time; no issues
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F
Frederic C.
Rating: 4 out of 5
following a purchase from 16/02/2025
The expiration date is way too close. In the duration, I will have to throw away 2 products out of 6. It's a shame. Usually, I have a date that approaches two years, that was not the case, barely 6 months.
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Danielle V.
Rating: 1 out of 5
following a purchase from 16/02/2025
I was contacted to inform me that my payment had not gone through. I repaid and ultimately it was an error on your part and I paid twice.
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Response from Produits-veto.com
Hello Danielle,

Thank you for taking the time to share your experience. We sincerely apologize for the confusion regarding your payment. Your feedback is valuable and we are committed to investigating this situation to prevent it from happening again. We have contacted you by email to find a solution. We are committed to resolving this issue as soon as possible.

Best regards,
The Produits-veto.com team
G
Ghislaine P.
Rating: 4 out of 5
following a purchase from 14/02/2025
Good product
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Marie-Pierre P.
Rating: 4 out of 5
following a purchase from 12/02/2025
very well protected, but way too much waste of plastic packaging for protection. think about ecology
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Elodie L.
Rating: 4 out of 5
following a purchase from 13/02/2025
I bought the same product a few months ago for about 3€ less on the same site, plus the shipping costs (quite long) it adds up quickly.... I was a bit disappointed this second time
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C
Castaldo C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I did not receive my order because according to the tracking information the address is incorrect, but that is not true and they do not respond to assistance requests.
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Response from Produits-veto.com
Hello Castaldo,

Thank you for your feedback. As mentioned in our response to another review, we have not received your email communications. We must have encountered issues with email. We apologize for that. We have taken the necessary steps with our technical service. Please feel free to contact us by email at [email protected]. We are committed to providing you with a solution.

Best regards,
The Produits-veto.com team
J
Jamal L.
Rating: 1 out of 5
following a purchase from 31/01/2025
Hello, I am very disappointed with the lack of professionalism in the order preparation, product casserole, absence of the dosing pump for the can and the pod for the powder. I ordered a product for my old horse listed among the doping products and no protective measures for the packaging. Upon opening this cardboard box in my living room, filled with powder, I exposed my 20-month-old son and my international referee partner to a potentially dangerous product. After 1 hour of cleaning, I am simply furious at your lack of professionalism. I expect a replacement bucket with the doser as soon as possible.
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Response from Produits-veto.com
Hello Jamal,

Thank you for taking the time to share your experience. We are sincerely sorry for the condition of your order upon receipt. The bucket was indeed protected and packaged, unfortunately, the transport was more than chaotic apparently. As for the pump, we are sorry, it was an oversight on our part. We take your feedback very seriously and will look into what happened to improve our service.

We will also ensure that you receive the replacement bucket with the missing accessory as soon as possible.

We have exchanged on the subject by email.

Thank you for your understanding.

Best regards,
The Produits-veto.com team
H
Henri T.
Rating: 4 out of 5
following a purchase from 06/02/2025
Great product..effective
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Nicolas M.
Rating: 4 out of 5
following a purchase from 03/02/2025
Some delivery issues with Mondial Relay.
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Thierry B.
Rating: 4 out of 5
following a purchase from 02/12/2024
Good product, fast delivery
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Wedelie B.
Rating: 4 out of 5
following a purchase from 31/01/2025
Order perfectly executed
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Aurelie P.
Rating: 1 out of 5
following a purchase from 30/01/2025
The place where I have to pick up my order is only open on Thursday afternoons :(
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Response from Produits-veto.com
Hello Aurélie,

Thank you for your feedback. We understand that the pickup hours can be restrictive. Please note that when you select your pickup point, you have the opening hours of the stores. Do not hesitate to contact us if you need assistance.

Best regards,
The Produits-veto.com team
S
Sandrine L.
Rating: 3 out of 5
following a purchase from 27/01/2025
After a week of use not completely convinced by the result... I continue anyway to see later. Otherwise, product that I mix with food and which is ingested without problem by my puppy.... and received in perfect packaging.
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Remy S.
Rating: 1 out of 5
following a purchase from 16/01/2025
My package has not arrived yet
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Response from Produits-veto.com
Hello

We are very sorry that you have not received your parcel. In the future, please do not hesitate to contact us by email for a quicker response.

We have checked the tracking and it seems that the parcel is stuck in customs. Presumably they contacted you on 22/01 because some information was missing.

Please do not hesitate to contact them to resolve the problem and unblock the parcel.

Sincerely
F
Franck L.
Rating: 4 out of 5
following a purchase from 16/01/2025
Everything went well, I will reorder.
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