Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 837 published reviews
5 6 131 90% 4 350 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 2, 3 and 4 stars

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Yolande L.
Rating: 4 out of 5
following a purchase from 22/01/2025
Good
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Didier A.
Rating: 1 out of 5
following a purchase from 27/12/2024
The order was not complete and has not been refunded.
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Response from Produits-veto.com
Hello Didier,

Thank you for taking the time to share your experience. We have refunded the missing product on 09/01/2025, and we will send you the proof by email. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.

Best regards,
The team at Produits-veto.com
J
Josselyne A.
Rating: 3 out of 5
following a purchase from 13/01/2025
Delivery times too long! It took me over a week to receive the products ...not great ...
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Response from Produits-veto.com
Hello Josselyne, thank you for your feedback. We are sorry to hear that the delivery times did not suit you. We take your comment into consideration and will do our best to improve this point. Thank you for your trust!
J
Jean-Francois B.
Rating: 2 out of 5
following a purchase from 13/01/2025
Until now never had any issues, but this time the delivery was via Mondial Relay, and when I entered the code the locker was empty. I contacted Mondial Relay, too complicated to request a refund. If my next order goes through Mondial Relay again, I will refrain.
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Response from Produits-veto.com
Hello Mr. Jean-François, thank you for taking the time to share your experience on our site Produits-veto.com. We are sorry that your last delivery via Mondial Relay did not go as planned. Please know that you can always use Colissimo for your deliveries. If this dispute has not been resolved, please contact us by email at [email protected]. We hope to have the chance to satisfy you with your next order. Best regards, The Produits-veto.com team.
M
Melanie H.
Rating: 1 out of 5
following a purchase from 12/01/2025
No delivery of packet yet
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Response from Produits-veto.com
Thank you for your feedback, Mélanie. We are very sorry for the inconvenience. We have opened a dispute with the carrier to resolve the situation. Please contact us again early next week so that we can find an alternative. We will do our best to ensure that you receive your products quickly. Thank you for your patience.
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Gaston F.
Rating: 2 out of 5
following a purchase from 08/01/2025
Hello I still have not received my package
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Response from Produits-veto.com
Hello Gaston, thank you for your feedback. We are sorry for the inconvenience caused by the delay of your package. We are doing everything possible for our customers to receive their orders as soon as possible. Please do not hesitate to send an email to customer service, if not already done, for resolution of the dispute. Your satisfaction is our priority and we hope to have the opportunity to prove our quality of service during your next purchase on our site. Have a nice day. The team at Produits-veto.com.
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Catherine D.
Rating: 4 out of 5
following a purchase from 06/01/2025
Satisfied with my order
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Hélène H.
Rating: 4 out of 5
following a purchase from 05/01/2025
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Christine H.
Rating: 1 out of 5
following a purchase from 05/01/2025
Package ordered on 5/1/25 still not received on 15/1/25
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Response from Produits-veto.com
Hello Christine, we are sorry to hear that you have not yet received your package. We are doing everything we can to ensure fast and reliable delivery to our customers. Please feel free to contact us by email at customer service, if you haven't already, for resolution of the issue. Best regards, the Produits-veto.com team.
S
Sonia A.
Rating: 1 out of 5
following a purchase from 02/01/2025
Hello, I still haven't received the package. My order is dated 3/1 and the last status of the shipment is on the way to the distribution center. Thank you for getting back to me. Best regards, Sonia Aubert Garcia
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Response from Produits-veto.com
Hello Sonia, thank you for your feedback. We are sorry for this delay in the delivery of your package. We have opened a dispute with the carrier to ensure it is delivered to you as soon as possible. Thank you for your patience and trust. Have a nice day.
A
Angela S.
Rating: 1 out of 5
following a purchase from 03/01/2025
Still haven't received my order and my mare is coughing a lot! I have already sent an email.
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Response from Produits-veto.com
Hello Angela, we are sorry for the delay in delivering your order and for the inconvenience caused to your mare. We have received your email and opened a dispute with Mondial Relay to provide you with a quick solution. Thank you for your patience and trust. Best regards, The team at Produits-veto.com.
A
Ann W.
Rating: 4 out of 5
following a purchase from 01/01/2025
I have ordered from you several times and I am always very happy. But I am not satisfied with Mondial Relay. You sent the package on January 3rd and I still haven't received it today, January 12th. My dog hasn't taken any medication for a few days now.
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Denis D.
Rating: 4 out of 5
following a purchase from 01/01/2025
Good
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Odile N.
Rating: 4 out of 5
following a purchase from 31/12/2024
Products conform to what I ordered, however the delay is a bit long compared to other sites.
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Elizabeth M.
Rating: 3 out of 5
following a purchase from 18/06/2024
No problem with the order but Colissimo does not deliver and does not ring the intercom. I had to go out
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Response from Produits-veto.com
Hello Elizabeth, thank you for your feedback on our site Produits-veto.com. We are sorry for the delivery issue with Colissimo. We will forward your comment to our delivery service to improve our service. Please do not hesitate to contact us directly if you encounter other problems with your order. Thank you for your trust and have a good day. The Produits-veto.com team.
V
Virginie R.
Rating: 4 out of 5
following a purchase from 28/12/2024
Products perfectly conforming to my order. I just regret that when delivery is free of charge, we cannot be delivered directly to our home.
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Raymond L.
Rating: 4 out of 5
following a purchase from 17/06/2024
Good for ordering your products to receive in French Polynesia
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Giovanna D.
Rating: 4 out of 5
following a purchase from 19/06/2024
Good
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Roche C.
Rating: 1 out of 5
following a purchase from 27/10/2023
The product arrived broken.
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Response from Produits-veto.com
Hello, thank you for your feedback. We are sorry to hear that the product you received was broken. We take the quality of our products very seriously and will do everything possible to prevent this from happening in the future. If you would like a refund or an exchange, please do not hesitate to contact us by email and we will find a solution to resolve this issue. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
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Laurent F.
Rating: 4 out of 5
following a purchase from 26/05/2024
Products conform to the request
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Roland N.
Rating: 4 out of 5
following a purchase from 25/12/2024
Delivery a bit long but well received
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Cristel B.
Rating: 4 out of 5
following a purchase from 17/06/2024
Fast, efficient and quality products
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Thierry S.
Rating: 3 out of 5
following a purchase from 11/12/2024
Order received well packaged in very good condition. However, the delivery time is too long. Ordered on 11/12/24 and delivered on 21/12/24.
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Response from Produits-veto.com
Dear Thierry,

Thank you for sharing your feedback on our site Produits-veto.com.

We are pleased that your order was delivered in good condition after being carefully packaged. However, we are sorry for the longer than expected delivery time. We do our best to ship orders as quickly as possible, but sometimes delays beyond our control may occur. Our pharmaceutical distributor has changed management software, extending our supply times.

We hope our products meet your expectations and that you will continue to trust us for your veterinary purchases.

Best regards,
The Produits-veto.com team.
J
Jean Maurice A.
Rating: 1 out of 5
following a purchase from 17/12/2024
I cannot give a review as I still have not received my order
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Response from Produits-veto.com
Hello Jean Maurice, thank you for sharing your experience with us. We are sorry for the delivery delay during this holiday season. We are doing our best to deliver as quickly as possible. The package was delivered on 03/01/2024 to the selected pickup point. We hope you can use the product correctly from now on. We appreciate your feedback and assure you that we are constantly working to improve our service. Thank you for your trust in Produits-veto.com.
M
Magalie B.
Rating: 2 out of 5
following a purchase from 18/12/2024
Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.
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Response from Produits-veto.com
Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.
B
Benoît C.
Rating: 1 out of 5
following a purchase from 21/12/2024
Order still not received for a delivery scheduled for Friday, December 27, service more than average...
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Response from Produits-veto.com
Hello Benoît, we are sorry. We understand your frustration and we are doing everything possible to ensure your products are delivered as soon as possible. Your satisfaction is our priority and we hope to have the opportunity to prove it to you in the future. We have sent you an email indicating the availability of your product at the Post Office due to a delivery issue. We thank you for your trust and remain at your disposal for any requests. The team at Produits-veto.com
J
Jean Yves B.
Rating: 4 out of 5
following a purchase from 15/12/2024
As described but a bit slow
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Deborah M.
Rating: 4 out of 5
following a purchase from 22/12/2024
Super convenient
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Matthias H.
Rating: 1 out of 5
following a purchase from 22/12/2024
Did not receive the products.
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Response from Produits-veto.com
Hello Matthias, we are sincerely sorry that you did not receive the products you ordered. We do our best to provide quality service and we will take steps to ensure this does not happen again in the future. We have resent the incorrect products and offered you the received products as a commercial gesture. Thank you for your feedback.
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Valérie D.
Rating: 4 out of 5
following a purchase from 05/12/2024
Hello, I found the delivery long....
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Magali B.
Rating: 4 out of 5
following a purchase from 10/12/2024
Products conforming
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Isabelle N.
Rating: 4 out of 5
following a purchase from 12/12/2024
I received what I think is a generic like for humans. It should be mentioned but everything is fine
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Jean-Paul P.
Rating: 1 out of 5
following a purchase from 10/12/2024
So far these are good products thank you
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Response from Produits-veto.com
Hello Jean-Paul, thank you for taking the time to leave a review on our site. We are delighted to see that you are satisfied with our products so far. We will continue to strive to provide you with quality products to meet your needs. Please do not hesitate to contact us if you have any questions or suggestions to improve your experience on our site.
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Smaranda P.
Rating: 1 out of 5
following a purchase from 11/12/2024
I didn't receive my order.
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Response from Produits-veto.com
Hello Smaranda, thank you for your review. I am sorry that you did not receive your order. We take all customer feedback very seriously and will do our best to resolve this issue. Please do not hesitate to contact us for any further assistance. Sincerely,
The Produits-veto.com team.
R
Raymond U.
Rating: 4 out of 5
following a purchase from 08/11/2024
This is a valid product against dog ear mites.
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Anick B.
Rating: 4 out of 5
following a purchase from 07/12/2024
damaged packaging
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Guy T.
Rating: 4 out of 5
following a purchase from 06/12/2024
Satisfied with the condition of the product upon arrival and the delivery time
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Jean B.
Rating: 4 out of 5
following a purchase from 06/12/2024
Everything was perfectly compliant
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Celine L.
Rating: 1 out of 5
following a purchase from 08/12/2024
I did not receive the package
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Response from Produits-veto.com
Hello Céline, thank you for your feedback. We have just sent an email for commercial follow-up. Indeed, the package has been stuck for several days at the Mondial Relay distribution center. We have taken the necessary steps to resolve this issue as quickly as possible by opening a claim with the carrier. Your satisfaction is our priority and we are doing everything we can to ensure our customers receive their orders in the best possible time. Thank you for your patience and trust. The team at Produits-veto.com.
K
Karima B.
Rating: 1 out of 5
following a purchase from 26/11/2024
I never received my order
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Response from Produits-veto.com
Hello Karima,
We are sorry to learn that you have not received your order. Unless we are mistaken, we have resent your order today. Thank you for contacting us directly by email. Thank you for your trust.
Best regards, The team at Produits-veto.com
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