The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.
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Karim T.
Rating: 1 out of 5
following a purchase from 30/11/2024
Delivery time too long... 10 days between the order and the shipment...
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Response from Produits-veto.com
Hello Karim, thank you for your feedback. We are sorry for the longer delivery time than usual. We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days. We hope to have the opportunity to provide you with a flawless customer experience in the future. Best regards, the team at Produits-veto.com.
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Stéphane N.
Rating: 2 out of 5
following a purchase from 06/12/2024
The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.
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Response from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
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Regley Eric V.
Rating: 3 out of 5
following a purchase from 02/12/2024
I am satisfied with the product but the delivery went poorly since one of the two boxes (the one with 25 bottles, poorly packaged) opened during transport and the packaging of the bottles was very damaged. Moreover, the first package was delivered to a different relay point and the second was delivered with a 24-hour delay. Eric REGLEY
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Response from Produits-veto.com
We are sorry to learn that the delivery of your order did not go as planned. We will escalate the information to our logistics department to prevent this from happening in the future. Your satisfaction is our priority and we are glad that you like the product. We remain at your disposal for any other questions or comments. Best regards, The Produits-veto.com team
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Alain M.
Rating: 1 out of 5
following a purchase from 04/12/2024
Receipt of the package Crushed bottle Poorly packaged
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Response from Produits-veto.com
Hello Alain, we are sincerely sorry that your package was damaged during delivery. We attach great importance to the quality of our service and our products, and we will immediately take the necessary steps to improve our packaging. We hope this will not prevent you from trusting our site for your future purchases. We thank you for your constructive feedback and are always at your disposal if you have any other comments to send us. The team at Produits-veto.com.
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Pascal F.
Rating: 4 out of 5
following a purchase from 02/12/2024
Package well packaged and shipped on time
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Goikoetxea J.
Rating: 1 out of 5
following a purchase from 28/11/2024
Still hasn't arrived
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Response from Produits-veto.com
Hello Goikoetxea, we are sorry that you have not yet received your order. We do our best to ensure fast and efficient delivery to all our customers. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your feedback and will work to improve our delivery service. Thank you for your feedback. We hope you will be satisfied with your product once it arrives.
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Sophie R.
Rating: 1 out of 5
following a purchase from 25/11/2024
Order not received to this day???
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Response from Produits-veto.com
Hello Sophie, thank you for your feedback. We are sincerely sorry that you have not yet received your order. We do our best to ensure our customers receive their products as quickly as possible. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. Thank you for your trust. The team at Produits-veto.com.
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Carine D.
Rating: 2 out of 5
following a purchase from 22/11/2024
Product as described but delivery time much too long for a veterinary product.
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Response from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
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Alexandra M.
Rating: 4 out of 5
following a purchase from 23/11/2024
Delivered late but I was kept informed of the progress of my package.
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Bernard V.
Rating: 4 out of 5
following a purchase from 14/11/2024
YES! regarding the site Produits-veto.com which ensures impeccable commercial follow-up on time ... and NO! because their carrier COLISSIMO could not explain the risks of international transport in Asia where the incoterm must automatically be DDP to ensure home delivery with signature to avoid the risk of seeing the package blocked in a customs center hundreds of km from the final destination, an obligation imposed on the local Thai correspondent EMS THAILAND by Thai laws. Too bad! with COLISSIMO it's guaranteed BAZAAR for export! given my 25 years of experience in Commercial Management in the chemical industry in FRANCE!
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Karine D.
Rating: 4 out of 5
following a purchase from 20/11/2024
Good reception
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Christelle F.
Rating: 4 out of 5
following a purchase from 18/11/2024
Fast shipping and in accordance with my order.
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Marie Noelle P.
Rating: 4 out of 5
following a purchase from 16/11/2024
Satisfactory product.
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Philippe L.
Rating: 4 out of 5
following a purchase from 13/11/2024
Well received my order Conforms to my expectations
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Laurence L.
Rating: 4 out of 5
following a purchase from 12/11/2024
Good
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Valérie P.
Rating: 4 out of 5
following a purchase from 09/11/2024
Perfect, just the delivery a bit long
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Alexandra R.
Rating: 3 out of 5
following a purchase from 06/11/2024
Overall the site is good but the shipping times are too long.
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Response from Produits-veto.com
Hello Alexandra, thank you for your feedback on our site Produits-veto.com. We are happy that you find it good overall. We take note of your comment regarding shipping times, we will do our best to improve that. Thank you very much for your feedback, it helps us to improve. Best regards.
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Pascal C.
Rating: 4 out of 5
following a purchase from 04/11/2024
ok well received as expected
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Jocelyne F.
Rating: 4 out of 5
following a purchase from 01/11/2024
Super fast shipping
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Jean B.
Rating: 4 out of 5
following a purchase from 30/10/2024
Nothing to complain about
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Emmeline T.
Rating: 1 out of 5
following a purchase from 31/10/2024
1 item received instead of the 2 ordered and paid for
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Response from Produits-veto.com
Hello Emmeline,
Thank you for your feedback. We apologize for this error. We have sent the missing products back since yesterday. We will do everything to ensure this does not happen again in the future.
Best regards,
The team at Produits-veto.com
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Monique G.
Rating: 4 out of 5
following a purchase from 30/10/2024
Correct
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Jean L.
Rating: 4 out of 5
following a purchase from 26/10/2024
Product delivered quickly. Satisfied with the order.
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Valérie G.
Rating: 4 out of 5
following a purchase from 28/10/2024
Order received quickly and correct prices
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Michel L.
Rating: 3 out of 5
following a purchase from 28/10/2024
Good
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Response from Produits-veto.com
Thank you for your feedback, Michel. We are delighted that you had a good experience on our site Produits-veto.com. We hope to continue providing you with impeccable service quality. Do not hesitate to come back to us if you need advice or quality veterinary products.
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Karina B.
Rating: 4 out of 5
following a purchase from 27/10/2024
Product conforms to the announcement. Ultra fast delivery
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Gérard F.
Rating: 4 out of 5
following a purchase from 07/09/2024
Product received on time and in accordance with my expectations
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Response from Produits-veto.com
Thank you for your positive feedback, Sir. We are delighted to know that you are satisfied with our service and our products. We will always do our best to meet your expectations. Thank you again for your trust and your 4/5 rating. See you soon on our site Produits-veto.com.
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Flavie C.
Rating: 1 out of 5
following a purchase from 18/10/2024
I ordered vitamin C for animals, nothing was specified on the site and I ended up with a kilo of vitamin C for cows when it was for my guinea pigs... let's just say I have too much and dosing it is going to be complicated
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Response from Produits-veto.com
Hello Flavie, we have checked the information on the sheet and the weight corresponds to 1 kg. This mention is also present in the title of the article. We apologize for the confusion. The Vitamin C for guinea pigs is labeled as 'Guinea Pig'. Thank you for your feedback.
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Alicia G.
Rating: 2 out of 5
following a purchase from 21/10/2024
I still haven't received my package
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Response from Produits-veto.com
Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.
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Lydia M.
Rating: 3 out of 5
following a purchase from 06/10/2024
Not easy to get down every time...
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Response from Produits-veto.com
Hello Lydia, thank you for your feedback. We are sorry that our products are not easy to administer for your animal. We will pass the information to the laboratory. Thank you for your trust and loyalty.
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Catherine A.
Rating: 4 out of 5
following a purchase from 09/10/2024
No issues
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Response from Produits-veto.com
Thank you for your review of our site, we are delighted that you are satisfied with our products. Do not hesitate to share your suggestions with us to continue improving our services. We thank you for your trust and hope to see you again soon on Produits-veto.com.
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Sonda T.
Rating: 4 out of 5
following a purchase from 10/10/2024
Perfect
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Response from Produits-veto.com
Thank you for your positive feedback. We are glad that you liked our site. Do not hesitate to come back to us if you need our services. Have a nice day!
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Claude B.
Rating: 1 out of 5
following a purchase from 04/08/2024
perfect
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Response from Produits-veto.com
Hello Claude, thank you for taking the time to share your opinion on our site, Produits-veto.com. We are constantly looking for improvements to provide quality service to our customers. Please do not hesitate to contact us for any suggestions or comments so that we can continue to improve. Thank you again for your feedback and have a nice day. The team at Produits-veto.com.
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Sylvie B.
Rating: 4 out of 5
following a purchase from 25/08/2024
Apart from one product that I may have chosen poorly and therefore does not correspond to what I wanted, the rest is fine.
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Response from Produits-veto.com
We are sorry to learn that you had an issue with one of our products, Sylvie. Do not hesitate to contact us so that we can find a solution together. Thank you for your positive feedback nonetheless, it reassures us in our choices. See you soon on Produits-veto.com!
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Sylvie B.
Rating: 2 out of 5
following a purchase from 14/09/2024
Package delivered the next day while the delivery person was on the order
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Response from Produits-veto.com
Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.
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Jean Francois P.
Rating: 4 out of 5
following a purchase from 18/09/2024
Express replacement of damaged products
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Response from Produits-veto.com
Thank you for your positive feedback, we are delighted to have been able to satisfy you by quickly replacing the damaged products. We are aware of the importance of providing quality products to our customers. Have a nice day!
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Bruno M.
Rating: 4 out of 5
following a purchase from 09/09/2024
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Response from Produits-veto.com
Thank you for your rating and your feedback on our site Produits-veto.com. Our team is doing everything possible to offer products
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Pierrette L.
Rating: 4 out of 5
following a purchase from 06/09/2024
No feedback on this product to know the benefits of this product
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Response from Produits-veto.com
Hello Pierrette, thank you for your review on our site Produits-veto.com. We are sorry if you have not yet been able to benefit from the advantages of our products, but we hope that this will be the case in the future. We will do our best to continue providing you with quality products. Thank you for your 4/5 rating!
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Dominique C.
Rating: 4 out of 5
following a purchase from 20/08/2024
Delivery speed that meets commitments
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