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C
Rating: 4 out of 5
Good quality/price ratio For the packaging a little less satisfied with products packaged in a questionable way
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Customer reviews of Produits-veto.com
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
Summary of reviews
The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very good product my cat is much calmer and my nights are longer
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G
Rating: 1 out of 5
Received only 1 product out of 3. Complaint made. Waiting for the 2 missing products.
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Response from Produits-veto.com
Hello,
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
A
Rating: 4 out of 5
Very good product
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M
Rating: 4 out of 5
Products meet my expectations.
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M
Rating: 4 out of 5
-
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J
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
the bottle tip was broken when I received it, liquid everywhere. bottle half empty, very disappointed.
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Response from Produits-veto.com
Hello Christelle, thank you for sharing your experience with our site. We are sorry to learn that the tip of your bottle was broken during delivery. We take your comments into account and will do everything possible to improve the packaging of our products. We try to pack the products as best as possible to reduce the risk of damage during transport. In the future, do not hesitate to contact us in case of a defective product, we will make a standard exchange. We apologize. Thank you for your trust and have a good day.
B
Rating: 4 out of 5
Satisfied with my order
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G
Rating: 3 out of 5
You need to improve the packaging, the product arrives broken
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Response from Produits-veto.com
Thank you for your comment, we are sorry that you received a damaged product. We will take your comment into account to improve our packaging in the future. Thank you for your trust.
E
Rating: 4 out of 5
Shipping a bit long, almost a week.
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B
Rating: 4 out of 5
A bit expensive
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J
Rating: 4 out of 5
very good
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J
Rating: 4 out of 5
Very satisfied
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M
Rating: 4 out of 5
Package received quickly, well packaged, flawless!
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J
Rating: 4 out of 5
Nothing particular, everything went well.
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V
Rating: 1 out of 5
did not receive my invoice
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Response from Produits-veto.com
Hello Vanessa, in this case please contact us by phone or email and we will send you your invoice. You can also find it available for download in your customer area. We hope this will not undermine your trust in our site. Have a nice day.
W
Rating: 3 out of 5
I recommend this site, the only downside is that I never receive an email to say that my order has arrived.
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Response from Produits-veto.com
Thank you for your comment, William. We are happy that you are satisfied with our services. We take note of your remark regarding email notifications; unfortunately, delivery emails are linked to the carrier. We invite you to check your spam or your email address in case of further issues. Your opinion is valuable to us, thank you for your trust.
M
Rating: 4 out of 5
Product received quickly
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B
Rating: 4 out of 5
Well received, within the deadlines.
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C
Rating: 4 out of 5
Products arrived on time but without the manual in French. Good communication on the phone with the company's representative.
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D
Rating: 4 out of 5
Order without problems but the product remains expensive.
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E
Rating: 3 out of 5
The tablets are too big. They need to be crushed in pâté and not sure the cat will eat it all
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Response from Produits-veto.com
Hello Estella, thank you for your review on our site Produits-veto.com. We are sorry that the tablets are too big for your cat.
F
Rating: 2 out of 5
Damaged and open box. Poorly taped. Lack of care in packaging.
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Response from Produits-veto.com
Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,
T
Rating: 1 out of 5
Packaging arrived torn.
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Response from Produits-veto.com
Hello Thibaut, thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your packaging arrived torn. We take this situation very seriously and will do everything we can to prevent this from happening in the future. Thank you again for your valuable feedback, it helps us to constantly improve our service.
Y
Rating: 4 out of 5
Good, but small issue when declaring the delivery address
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D
Rating: 4 out of 5
Very good product
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J
Rating: 4 out of 5
I ordered 2 boxes and only received one, I received the second one after reporting it. Perfect
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C
Rating: 2 out of 5
Package arrived late, at the wrong place in a package that the post had to repackage...
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Response from Produits-veto.com
Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.
D
Rating: 3 out of 5
A big downside: I choose a delivery point next to my work that is open when I finish my day and I am delivered to a post office 5 km away that closes before the end of my day....
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Response from Produits-veto.com
Hello, thank you for your feedback on our site Produits-veto.com. We are sorry that the delivery did not go as planned and we take note of your comment regarding the choice of the delivery point. We will pass this information on to Colissimo, who is in charge of this aspect. We are doing everything we can to improve our service and hope to satisfy you with your next order. Best regards, The Produits-veto.com team.
P
Rating: 4 out of 5
Nothing to report
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E
Rating: 3 out of 5
Too long, I should have gone to my village pharmacy
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Response from Produits-veto.com
Thank you for your feedback, Elisabeth. We are sorry that your experience on our site did not meet your expectations. We take note of your comment and will pass the information to Colissimo to improve the speed of their service. Best regards, The Produits-veto.com team.
S
Rating: 4 out of 5
Very good products but delivery problem
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I
Rating: 4 out of 5
A faster delivery would be appreciated
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K
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Good purchase
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J
Rating: 4 out of 5
Good product
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C
Rating: 4 out of 5
Products delivered quickly
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K
Rating: 1 out of 5
I was sent products one month before the expiration date. Not very honest…
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Response from Produits-veto.com
Hello Karine, thank you for your feedback. We are sincerely sorry for this disappointing experience with our products. Customer satisfaction is our priority and we take your comments very seriously. We will do what is necessary to improve our expiration date verification process. Thank you for alerting us and we hope to regain your trust in the future.
N
Rating: 3 out of 5
Well received but the bottle was damaged during delivery. I had to put the product in another container because it was leaking.
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Response from Produits-veto.com
We are sorry to hear that your bottle was damaged during delivery. Please feel free to contact us to resolve this kind of issue. We will send you a new product for the occasion. We hope that the product you received was still in line with your expectations. Thank you for your feedback and your rating. We take your comments into account to improve our service.