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A
Rating: 4 out of 5
fast
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Customer reviews of Produits-veto.com
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
Summary of reviews
The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Reviews 1, 2, 3 and 4 stars
Reset filtersO
Rating: 2 out of 5
Delivery too late
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Response from Produits-veto.com
Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.
S
Rating: 2 out of 5
Delivery delay far too significant, veterinary treatment done too late!
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Response from Produits-veto.com
Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.
D
Rating: 4 out of 5
Correct delivery, very good product
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E
Rating: 4 out of 5
Super order and quality. We are testing with my dog who has been having seizures for a few years, I hope it will work... However, a bit annoying not to have the choice but to deliver against signature, there are people who work and are not there all the time...
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E
Rating: 1 out of 5
Not serious at all, impossible to reach them by phone. I have been waiting for my order for 10 days. I am really disappointed.
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Response from Produits-veto.com
Hello Emilie, thank you for sharing your experience with us. We are sorry that you encountered difficulties in contacting us and receiving your order. We take all our customers' feedback very seriously and we will do everything possible to correct these issues in order to provide you with better service in the future. We hope to have the opportunity to show you our seriousness and regain your trust. Thank you for your patience and understanding.
A
Rating: 1 out of 5
Delivery received incomplete, impossible to reach customer service which does not respond either by phone or email. Received 1 product out of 3 ordered AND PAID. This is not serious. I expect a resolution to this dispute quickly and hope to receive my items VERY QUICKLY.
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Response from Produits-veto.com
Hello Madam. We are sincerely sorry to read this message. Indeed, we had some difficulties being available yesterday. However, we responded to you yesterday following your email and also this morning. The missing products have been sent for delivery under the same conditions as the first shipment. We are sincerely sorry for this oversight. Best regards
R
Rating: 4 out of 5
Pleasant site, fast shipping but delivery costs a bit high.. otherwise it's perfect!
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M
Rating: 4 out of 5
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T
Rating: 3 out of 5
There is no possibility to track the package, collisimo did not send an email with tracking. In the box, there were no spacers, the primary product packaging was all very damaged.
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G
Rating: 4 out of 5
This product is no longer available in the pharmacy due to its success (out of stock), I simply tried to find it online. However, the shipping price is exorbitant (4.99 euros), for a delivery to a relay point..
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H
Rating: 4 out of 5
it's a good product
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M
Rating: 4 out of 5
Correct delivery time no issues
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J
Rating: 4 out of 5
easy to order, quality products and compliant with the description, fair price
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G
Rating: 1 out of 5
Product sold but not in stock. Delivery times longer than announced.
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Response from Produits-veto.com
Hello Giraud, thank you for your feedback. We are sorry that you encountered problems with our site. We take note of your comment and will do our best to improve our delivery times in order to provide you with a better shopping experience in the future. Thank you for your understanding. The team at Produits-veto.com
R
Rating: 4 out of 5
Product compliant, good quality-price ratio
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K
Rating: 4 out of 5
Hello, the good quality product had minor delivery issues. Thank you very much
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B
Rating: 1 out of 5
Ordered on August 10, my package got lost (thanks to the post!!!). Having paid via PayPal, I requested a refund for my order which I never received and this seller is dragging out the refund just because I filed a complaint via PayPal. Very disappointed especially since he argues that the problem would have been resolved if I hadn't opened a PayPal dispute and now that I have opened it, we have to wait for the end of the procedure, which is totally false because if the seller refunds via PayPal, the dispute is closed immediately.
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Response from Produits-veto.com
Hello Mr. DEWEE, We are sincerely sorry to see your dissatisfaction here and by email. However, not all information is reported. Indeed, we offered you a refund or a reshipment as soon as you communicated the problem to us. You opened a dispute, blocking the management of funds at PayPal. We invited you to suspend this dispute in order to either reship your order or refund the funds. Why this request? Because closing the dispute requires the good faith of the buyer and cannot be assimilated by PayPal. Seeing our response you thought that we did not want to resolve this dispute at all, and you forwarded the case to PayPal, blocking the amicable resolution. Having made this choice we decided to follow your will and let PayPal do its job. We systematically offer, even when the problem comes from the carrier, an amicable resolution (refund or reshipment of the order). After verification today, PayPal is supposed to give its response on 29/09/23. We could have resolved this dispute within 48 hours... We renew our regrets regarding your dissatisfaction (justified in view of the non-delivery of the package) however we cannot agree with you on the lack of consideration of your dispute by our services. We wish you better experiences with your future online purchases. Best regards
S
Rating: 4 out of 5
Hello, for now I don't have any feedback on the vet product I found online, VarroMed 5mg/ml /+44 mg/ml is a product I am using for the first time. I showed the product to a beekeeper, after reading the substances and ingredients he thinks it is a good product and that he will try it on his hives.
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P
Rating: 1 out of 5
Received an item not corresponding to the order. Does not call back following a message left on voicemail.
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Response from Produits-veto.com
Hello, We are sincerely sorry we did not see this message otherwise we would have obviously contacted you. Please feel free to write to us in parallel at the email address [email protected]. Thank you for getting back to us to resolve this dispute. Best regards
M
Rating: 4 out of 5
I wanted to treat my animals with more natural products
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P
Rating: 4 out of 5
Interesting price, too bad you have to buy for a large amount to be delivered in Belgium.
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J
Rating: 1 out of 5
I never received my package (VITAVIL AMINE).
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Response from Produits-veto.com
Hello, We are sorry to see your review especially since we have not had contact on this subject. According to the information available on DPD, the package was delivered on the 26th at 1:46 PM to the address you provided. If this is not the case, we sincerely apologize and invite you to contact DPD who provides proof of delivery. Best regards.
A
Rating: 4 out of 5
Good and in accordance with our request.
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T
Rating: 4 out of 5
A slight delay in delivery. Otherwise it would be 5 stars.
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B
Rating: 4 out of 5
Your logo, at the top left of your invoice, is not enough to clearly identify you. It is desirable that the name of your structure also appears, either Produits-veto.com or Pharmacie de l'Envigne. Best regards.
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A
Rating: 2 out of 5
The collar attachment was broken, we couldn't put it on the dog... 16 euros lost.
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B
Rating: 1 out of 5
Poor commercial quality: product that oxidizes upon opening but refusal to take back unopened boxes, refusal to apply legal retraction and redirects to the producer. Fortunately, the consumer service of Hills is top-notch.
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T
Rating: 4 out of 5
Very good products and speed in shipping.
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T
Rating: 4 out of 5
Hello, I am very satisfied with the products I bought for arthritis. My dog was having trouble walking.
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B
Rating: 4 out of 5
Good value for money. Fast delivery. I order regularly.
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P
Rating: 4 out of 5
Product received on time and cheaper than at the pharmacy or with my vet. Moreover, it was out of stock in pharmacies when I placed my order.
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A
Rating: 4 out of 5
Already used several times for mud fever, very good product
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J
Rating: 1 out of 5
Second time my order is delivered to another point which makes it difficult for me to retrieve it...
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A
Rating: 3 out of 5
For my dog, the recommended dose is 10 drops but there is no dropper, it's a pipette which is not practical at all.
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F
Rating: 3 out of 5
Everything ok except the increase in a few months of more than two euros per bag !!!!
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C
Rating: 4 out of 5
Compliant products, shipped quickly, only the choice of carrier is problematic. Package arrived open and rummaged through (Collissimo) the post office is still so bad !!!!
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E
Rating: 4 out of 5
Interesting price. Fast delivery.
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C
Rating: 4 out of 5
Delivery without problems.
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P
Rating: 4 out of 5
I did not understand why, with over 100 € of purchases, only delivery to a relay point and not delivery to my home was free, knowing that deliveries are made by colissimo and that my mailbox allows me to receive my order.
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