Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 834 published reviews

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 2, 3 and 4 stars

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M
Mathieu M.
Rating: 4 out of 5
following a purchase from 05/07/2026
Products delivered quickly to the relay store. Delivery in accordance with the order. More care could have been taken for the packaging.
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M
Marko B.
Rating: 2 out of 5
following a purchase from 01/07/2026
Delivery took too long.
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Response from Produits-veto.com
Hello,

We are sorry to hear that the delivery took longer than expected. Your satisfaction is important to us and we would be happy to discuss this situation privately to find a solution.

Best regards,
The Produits-veto.com team
S
Severine C.
Rating: 1 out of 5
following a purchase from 07/07/2026
Still nothing received since 10 days that the package has been sent…
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Response from Produits-veto.com
Hello,

We understand your disappointment regarding this delivery delay and we sincerely apologize for it. We hope that the complaint we made to Mondial Relay will help speed up the delivery process.

Best regards,
The Produits-veto.com team
B
Bertrand D.
Rating: 2 out of 5
following a purchase from 07/07/2026
The product is what I expected and suits me well, but the delivery time was neither fast nor close access as announced. The desired relay point next to my home did not work - I learned since that this is the case in July and August for several years / no package reception during the summer period - why is this information not integrated into the online system when we are asked to choose a relay point?, and the new relay point chosen later by the carrier was significantly further away. Moreover, contradictory automatic messages about the location and delivery have succeeded each other in my email inbox from Produits-veto alternating with Colissimo. Confusing...
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Response from Produits-veto.com
Hello,

Thank you for your feedback and we are pleased to hear that the product suits you. We understand your frustration regarding the delivery time and the complications related to the relay point, and we take your comments into consideration. We will forward this issue to the carrier to improve their service.

Best regards,
The Produits-veto.com team
F
Faury C.
Rating: 1 out of 5
following a purchase from 05/07/2026
I ordered my product on July 5th. It is July 16th and I still haven't received anything
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. The package was returned to us and we have processed the refund for the order. Please feel free to contact us for further information.
Best regards,
The Produits-veto.com team
C
Céline A.
Rating: 1 out of 5
following a purchase from 21/06/2026
I received a cat product while I ordered a dog product
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that you received a product that does not match your order. We invite you to contact us directly so that we can send you the correct product.

Best regards,
The Produits-veto.com team
E
Eddy H.
Rating: 1 out of 5
following a purchase from 02/07/2026
Never delivered
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Response from Produits-veto.com
Hello,

We are sincerely sorry to learn that your order has not been delivered. Colissimo informs us that your package will be returned to us. Upon receipt, we will proceed with a full refund of your order.

Best regards,
The team at Produits-veto.com
J
Jean Marie R.
Rating: 4 out of 5
following a purchase from 29/06/2026
GOOD!
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Tiago Rodrigues T.
Rating: 1 out of 5
following a purchase from 20/06/2026
I am not satisfied with the shipments to the carriers, my order did not arrive, it was possibly lost, this is the second time it has happened
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Response from Produits-veto.com
Hello,

We are sorry to hear that you have encountered problems with the delivery of your order. Colissimo informs us that your package is on its way back to us. As soon as we receive it, we will proceed with the refund of your order.

Best regards,
The team at Produits-veto.com
M
Myriam O.
Rating: 1 out of 5
following a purchase from 22/06/2026
I don't understand what happened, I didn't receive my package, it stayed 2 days at the pick-up point and then it was sent back... I haven't been refunded...
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Response from Produits-veto.com
Hello,

We are sincerely sorry to hear that you did not receive your package. Following your email, we have taken your request into account and you will be refunded as soon as we receive your returned package.

Best regards,
The Produits-veto.com team
J
Jean-Paul G.
Rating: 1 out of 5
following a purchase from 05/06/2026
No invoice?
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience with us. We understand the importance of receiving an invoice and we want to resolve this issue quickly. We invite you to contact us directly so that we can assist you.

Best regards,
The Produits-veto.com team
C
Cinta L.
Rating: 1 out of 5
following a purchase from 20/06/2026
They did not have one of the products available, the one that was most important to me, and they did not notify me, they simply made the shipment without it. That is not right, it is said and given the opportunity to cancel, especially being a shipment to Spain with how expensive it is.
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We understand your frustration and we want to improve our service. We invite you to contact us directly to discuss your situation and find a solution together.

Sincerely,
The Produits-veto.com team
F
Franck D.
Rating: 4 out of 5
following a purchase from 24/06/2026
Speed and seriousness
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Pierre B.
Rating: 2 out of 5
following a purchase from 21/06/2026
You did not deliver the correct product reference
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your order and wish to help you resolve this situation. Please feel free to contact us directly so that we can find a solution together.

Sincerely,
The Produits-veto.com team
C
Catherine C.
Rating: 1 out of 5
following a purchase from 20/06/2026
Still haven't received the order
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Response from Produits-veto.com
Hello,

We are sorry to hear that you have not yet received your order. The carrier informs us that the package arrived on July 2nd. Please feel free to contact us directly so that we can assist you better.
Best regards,
The Produits-veto.com team
T
Thierry M.
Rating: 1 out of 5
following a purchase from 13/06/2026
Bottle of traumasedil that was slightly leaking
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Response from Produits-veto.com
Hello,

We are truly sorry to hear that the bottle of traumasedil you received was slightly leaking, and we understand your disappointment. We invite you to contact us privately so that we can find a solution together.

Best regards,
The Produits-veto.com team
S
Sabine B.
Rating: 1 out of 5
following a purchase from 09/06/2026
Delivery time not respected!
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Sabrina P.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very good
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Suzy B.
Rating: 4 out of 5
following a purchase from 17/06/2026
the product is indeed compliant but the delivery leaves much to be desired. Fortunately, the product is packaged in plastic because if it had been glass, I would have found it in a thousand pieces as the packaging box was reduced to mush.
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M
Michael B.
Rating: 4 out of 5
following a purchase from 16/06/2026
Very fast and uncomplicated delivery. Expiration date, however, in the second half of 2016.
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Rose T.
Rating: 4 out of 5
following a purchase from 10/06/2026
Good,
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A
Aline B.
Rating: 3 out of 5
following a purchase from 16/06/2026
I request more description on the size of the medications
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Response from Produits-veto.com
Hello Aline,

Thank you for your feedback and we are delighted that you are satisfied with your experience. Your request for more detailed descriptions on the size of the medications is very relevant, and we will review it to improve our product sheets.

Best regards,
The Produits-veto.com team
M
Martine F.
Rating: 1 out of 5
following a purchase from 15/06/2026
very bad delivery. the delivery person left it at the opposite side of my home. I am not going to pick it up.
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Response from Produits-veto.com
Hello Martine,

We have taken note of your experience regarding the delivery and we are sorry about it. To better understand the situation and find a solution, we invite you to contact us directly.

Best regards,
The Produits-veto.com team
F
Fabrice H.
Rating: 3 out of 5
following a purchase from 12/06/2026
Delivery problem.
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Response from Produits-veto.com
Hello,

Thank you for your feedback and we are happy to hear that you are satisfied with our products. We take note of your concern regarding the delivery and we always strive to improve our service.

Best regards,
The Produits-veto.com team
J
Jacques B.
Rating: 4 out of 5
following a purchase from 14/06/2026
A bit early to give an opinion, but already a mosquito (presumably tiger) caught in the trap.
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Cecilia S.
Rating: 2 out of 5
following a purchase from 09/06/2026
1st order perfect, second there is a delay, it can happen but unfortunately a shampoo leaked in the package... I sent 2 emails with no response, it will be more than a week, too bad
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your second order did not go as planned. We responded to your email on Saturday, June 13, on Monday, June 15, asking you for photos of the package. We are waiting for your reply in order to resolve this issue as soon as possible.

Best regards,
The team at Produits-veto.com
P
Pierre M.
Rating: 4 out of 5
following a purchase from 10/06/2026
good
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Maryelle F.
Rating: 1 out of 5
following a purchase from 11/06/2026
Product ordered and paid for but not picked up: 7 days without news from Mondial Relay which redirected it without consultation to a different relay point than initially planned (unavailable) but much further away (11 km in the countryside) and therefore inaccessible for me. Zero points for Mondial Relay
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We understand your frustration regarding the situation with the relay point and we wish to help you resolve this issue. We invite you to contact us directly by private message so that we can discuss your situation in more detail and find the best solution for you.

Best regards,
The Produits-veto.com team
R
Romaric L.
Rating: 2 out of 5
following a purchase from 09/06/2026
A product was removed from my order without explanation.
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Response from Produits-veto.com
Hello Romaric,

We understand your disappointment regarding the removal of a product from your order and we sincerely apologize for it. We were out of stock of this product and in order not to delay your shipment, we proceeded to refund it and to ship the rest of the order. We are sorry for this inconvenience.

Best regards,
The store team.
R
Rivera L.
Rating: 1 out of 5
following a purchase from 09/06/2026
I haven't received my order yet.
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Response from Produits-veto.com
Hello,

We are sorry to hear that you have not yet received your order. After investigation, we have proceeded to resend your package without delay.

Best regards,
The Produits-veto.com team
R
Roselyne B.
Rating: 4 out of 5
following a purchase from 08/06/2026
Very good fast delivery
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Elisabeth K.
Rating: 1 out of 5
following a purchase from 06/06/2026
Ordered more than a month ago and still not delivered. This is unacceptable.
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Response from Produits-veto.com
Hello,

We are sincerely sorry to hear that your order has not been delivered within the expected timeframe. We understand your frustration and wish to help you resolve this issue. It seems that your package was delivered to the pickup point on 10/06. Please do not hesitate to contact us directly so that we can assess the situation together.

Best regards,
The team at Produits-veto.com
P
Patricia C.
Rating: 4 out of 5
following a purchase from 04/06/2026
Ras
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Claude B.
Rating: 3 out of 5
following a purchase from 04/06/2026
Lencloître is less than 100 km from my home but as luck would have it, the package traveled well, it left Lencloître to go to Niort, then up to Blois to land in Tours and finally Bourgueil. Hello carbon footprint. Otherwise, it wasn't the first time I ordered, so as usual. For 1 euro more I would take Colissimo
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Response from Produits-veto.com
Hello,

We warmly thank you for your feedback. We are delighted to hear that you appreciate our products and your loyalty particularly touches us. Your comment regarding transport is valuable, and we take note of your suggestions to improve our services.

Best regards,
The team at Produits-veto.com
A
Annie N.
Rating: 1 out of 5
following a purchase from 04/06/2026
Delivery on the scheduled date. Very good
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Response from Produits-veto.com
Hello Annie,

Thank you for taking the time to share your feedback. See you soon!

Best regards,
The team at Produits-veto.com
J
Jelin K.
Rating: 1 out of 5
following a purchase from 03/06/2026
Not arrived
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Response from Produits-veto.com
Hello,

We are sincerely sorry to hear that your order has not reached you. Your satisfaction is important to us and we wish to resolve this issue as quickly as possible. We have just filed a complaint with the carrier and we will keep you informed of any developments in the delivery of your package.

Best regards,
The team at Produits-veto.com
F
Frederic D.
Rating: 3 out of 5
following a purchase from 03/06/2026
The order was processed very correctly. A problem with the short expiration date of a product (the others were fine); everything needs to be checked and warned either in the description or before sending
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Response from Produits-veto.com
Hello,

We sincerely thank you for your feedback and are pleased to hear that the order was processed correctly. We take your comment regarding the expiration of products into account and will do what is necessary to improve this point in the future. We hope to see you again soon in our online store.

Best regards,
The team at Produits-veto.com
C
Clarisse B.
Rating: 2 out of 5
following a purchase from 02/06/2026
Lost package, never received. However, thanks to customer service, they sent me a second one, I should receive it by Monday.
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Response from Produits-veto.com
Hello,

Thank you for your feedback and we are sorry to hear that your package was lost. We are glad that our after-sales service was able to help you by sending you a new item. Please do not hesitate to contact us directly if you need further assistance, we are here for you.

Best regards,
The team at produits-veto.com
H
Helmut P.
Rating: 3 out of 5
following a purchase from 01/06/2026
Delivery address error on your part. But quick refund.
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Response from Produits-veto.com
Hello,

Thank you for your feedback. We are pleased to hear that you appreciated the speed of the refund, even though the delivery error on the part of the carrier may have caused inconvenience. Your feedback is valuable and helps us improve.

Best regards,
The team at Produits-veto.com
M
Marie Thérèse A.
Rating: 4 out of 5
following a purchase from 28/05/2026
Quick thank you
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