Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
5 6 130 90% 4 350 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 2, 3 and 4 stars

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M
Monique G.
Rating: 1 out of 5
following a purchase from 17/02/2026
TRAP NOT SELECTIVE AT ALL !!!!
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Yves C.
Rating: 4 out of 5
following a purchase from 15/02/2026
Very good
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Elie C.
Rating: 4 out of 5
following a purchase from 13/02/2026
Nothing to report
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Morgane F.
Rating: 4 out of 5
following a purchase from 09/02/2026
Very good
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Aggeliki K.
Rating: 1 out of 5
following a purchase from 10/02/2026
“Unacceptable service. I still have not received my order, and I have not been given any update regarding its status.
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Response from Produits-veto.com
Hello Aggeliki,

Thank you for your feedback, even though it is disappointing. We completely understand your frustration regarding the delay of your order. To resolve this issue, please contact us directly by email as soon as possible. Your satisfaction is our priority.

Sincerely,
The Produits-veto.com team
A
Anaelle B.
Rating: 1 out of 5
following a purchase from 09/02/2026
I still have not received my product after 12 days of ordering even though it is for my cat's health and it is quite urgent
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Response from Produits-veto.com
Hello Anaelle,

Thank you for your feedback and we completely understand your concern, especially when it comes to your cat's health. We want to reassure you: our team is doing everything possible to resolve this delivery delay. Please do not hesitate to contact us directly so that we can assist you as best as possible. Your trust is paramount to us.

Sincerely,
The Produits-veto.com team
M
Michele G.
Rating: 1 out of 5
following a purchase from 06/02/2026
Package sent to a relay that is out of service. As a result, the package was delivered to a relay point 30 km from my home
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Response from Produits-veto.com
Hello Michèle,

Thank you for your feedback and we are sorry to hear that your package was sent to a relay that is out of service. Unfortunately, this is not our choice but that of the carrier. Indeed, they provide us with the available relay points to display on the site, and if it was still active at the time of the order, it was selectable. Please do not hesitate to contact us directly to improve your experience.

Best regards,
The team at Produits-veto.com
N
Niklas L.
Rating: 1 out of 5
following a purchase from 02/02/2026
Pure catastrophe waiting for weeks without delivery and also no money back.
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Response from Produits-veto.com
Hello Niklas,

Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with your order. Your experience does not reflect our standards of service. Unfortunately, we were waiting for your package to be returned, but it still has not arrived. However, we have since issued an early refund.

Best regards,
The Produits-veto.com team
O
Ourania Myrto K.
Rating: 2 out of 5
following a purchase from 06/02/2026
I have not yet received my package
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Response from Produits-veto.com
Hello Ourania Myrto,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you have not yet received your package. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.

Thank you for your understanding and trust.

Best regards,
The Produits-veto.com team
R
Regley Eric V.
Rating: 3 out of 5
following a purchase from 05/02/2026
Hello, No worries about the order being processed. However: - I had requested delivery to a relay point and I was delivered at home. - The 2 boxes of Varromed were overpacked in a box without indication of Top/Bottom and of course they were transported upside down and several bottles leaked...
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Response from Produits-veto.com
Hello Mr. Regley,

Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We take note of your comments regarding the delivery and packaging of your order, and we apologize for the inconveniences caused. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly for any questions or need for additional assistance.

Best regards,
The Produits-veto.com team
F
Florence M.
Rating: 1 out of 5
following a purchase from 01/02/2026
Package not received?!
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Response from Produits-veto.com
Hello Florence,

Thank you for taking the time to leave a review. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.

Best regards,
The Produits-veto.com team
P
Patrick P.
Rating: 1 out of 5
following a purchase from 01/02/2026
Order still not received as of this date, February 12, which is 11 days after placing it...
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Response from Produits-veto.com
Hello Patrick,

Thank you for your feedback. We understand your frustration regarding this delivery delay. Rest assured that we are doing everything possible to optimize our timelines and ensure our customers' satisfaction. Please do not hesitate to contact us directly for any questions or assistance regarding your order. We are here to help you.

Best regards,
The Produits-veto.com team
G
Gabrielle A.
Rating: 4 out of 5
following a purchase from 26/01/2026
Super fast good product and very competitive thank you
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Nadine M.
Rating: 2 out of 5
following a purchase from 25/01/2026
Wet and damaged packaging Dry products
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Response from Produits-veto.com
Hello Nadine,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with the packaging of your order. Your satisfaction is paramount and we will pass the information on to the carrier.

Best regards,
The team at Produits-veto.com
J
Jean B.
Rating: 4 out of 5
following a purchase from 21/01/2026
Nothing to say, book delivered on time
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Evelyne F.
Rating: 4 out of 5
following a purchase from 21/01/2026
The size of the needles is really ideal for insulin injection for my dog. The 28g gauge is perfect for painless injections, even on the flanks. I had tried the 30g gauge but it might be too flexible or easily blunt and I hurt my little one. Apparently more appropriate for cats and small dogs. The only downside is the high blind spot and thus a significant loss of product.
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Frederique D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Still not received! The locker is broken. I've been waiting for it to be repaired for a week... Best regards
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Response from Produits-veto.com
Hello Frédérique,

Thank you for your feedback and we completely understand your frustration. We hope that this situation will not last. Unfortunately, we do not have control over this aspect.

Best regards,
The team at Produits-veto.com
P
Pascale P.
Rating: 1 out of 5
following a purchase from 16/01/2026
Delivery much too long
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Response from Produits-veto.com
Hello Pascale,

Thank you for your feedback. We understand the importance of fast delivery and we are constantly working to improve this service. However, we are constrained to work with external providers and cannot guarantee a 100% smooth delivery.

Best regards,
The team at Produits-veto.com
B
Bruno C.
Rating: 4 out of 5
following a purchase from 13/01/2026
satisfied with this order
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Geraldine R.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, order placed and paid, but forced to send an email as I have had no news of my order, 15 days to receive it. Might as well go to the local pharmacy because even if the product is out of stock, I would have received it in 3 days. I will not order from this site again.
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Response from Produits-veto.com
Hello Géraldine,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered delays in receiving your order. Indeed, we experienced an unanticipated product shortage. We apologize for this. We hope to have the opportunity to serve you better in the future.

Best regards,
The team at Produits-veto.com
D
Didier M.
Rating: 1 out of 5
following a purchase from 12/01/2026
Huge delivery problems with Mondial Relay.....the package has been going back and forth from the center of Terrasson, Toulouse, Terrasson...etc. Delivery took more than a week. Incomprehensible!
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Response from Produits-veto.com
Hello Didier,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery issues with Mondial Relay. Your satisfaction is important to us, and we hope for a better shopping experience in the future. Please do not hesitate to contact us for any other questions.

Best regards,
The Produits-veto.com team
L
Laurence A.
Rating: 4 out of 5
following a purchase from 09/01/2026
Perfect experience, I have been a customer for several months and have never been disappointed. Excellent customer service and perfect order tracking and delivery. I recommend it 1000.
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Brigitte T.
Rating: 3 out of 5
following a purchase from 10/01/2026
No issues with the products, but very unhappy with the delivery: products delivered to a different pickup point than planned, 25 minutes by car! And until the end, I received emails from Produits Véto informing me that my package was available at the initial Pickup Point. A little more organization and coordination would be helpful...
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Response from Produits-veto.com
Dear Brigitte,

Thank you for your feedback regarding your experience on our site. We are pleased that our products meet your satisfaction, but we take note of your comments on the delivery and we apologize for this situation. The information is provided by the transport company and the emails are sent automatically. We will escalate the information. Rest assured that we will strengthen our coordination to improve the service in the future.
P
Pascale M.
Rating: 1 out of 5
following a purchase from 05/01/2026
Significant difficulties in retrieving my order. I've been misled for 10 days!
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Response from Produits-veto.com
Hello Pascale,

We are sincerely sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we are here to help you. Could you please contact us directly so that we can resolve this issue as soon as possible?

Thank you for your understanding.
D
Dominique D.
Rating: 1 out of 5
following a purchase from 07/01/2026
I still haven't received my order. I would like to know when it will arrive???
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Response from Produits-veto.com
Hello Dominique,

Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. To provide you with accurate information about its status, we invite you to contact our customer service. We will do our best to resolve this situation as soon as possible.

Best regards,
The team at Produits-veto.com
C
Corinne B.
Rating: 4 out of 5
following a purchase from 06/01/2026
Delivery time getting longer by Mondial Relay. Ordered on the 6th, delivered on the 16th.
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Nathalie R.
Rating: 3 out of 5
following a purchase from 06/01/2026
Catastrophic delivery arrived late and at a different pickup point than indicated originally and not at all close to our home
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Response from Produits-veto.com
Hello, we thank you for your feedback regarding your delivery experience. We are sorry to hear that it did not meet your expectations and we take your comments very seriously. We will forward the information to the transport service. Best regards
R
Roland N.
Rating: 4 out of 5
following a purchase from 06/01/2026
Thank you for the speed
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Chloé W.
Rating: 1 out of 5
following a purchase from 20/12/2025
Announced delivery time not respected.
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Response from Produits-veto.com
Hello Chloé,

Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.

Best regards,
The Produits-veto.com team
D
Donatella B.
Rating: 3 out of 5
following a purchase from 05/01/2026
Two stars even though the product is great, the problem is the shipping. It costs too much and takes too long. Next courier service.
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Response from Produits-veto.com
Dear Donatella,

Thank you for your review and your comments about our site. We are glad that our products have satisfied you, but we are sorry to learn that you had difficulties with the delivery. We will take your observations into consideration and forward them to the courier. Your satisfaction is our priority.

Best regards,
The Produits-veto.com team
A
Angélique D.
Rating: 2 out of 5
following a purchase from 04/01/2026
Paid for the fastest delivery and delivered 6 days later
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Response from Produits-veto.com
Hello Angélique,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations, and we understand your disappointment. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to fully satisfy you on your next order.

Best regards,
The Produits-veto.com team
I
Ibrahim A.
Rating: 3 out of 5
following a purchase from 01/01/2026
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
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Response from Produits-veto.com
Dear Ibrahim, thank you for your review and we are glad that our team was able to solve your problem. Your satisfaction is our priority, and we hope to further improve our service to provide you with a perfect experience on your next visit to our website. Please do not hesitate to share your suggestions with us. Best regards.
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
P
Pascal R.
Rating: 4 out of 5
following a purchase from 30/12/2025
Good
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Marie P.
Rating: 2 out of 5
following a purchase from 29/12/2025
Half of the order was missing, I was not notified in advance and it was charged to me
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Response from Produits-veto.com
Hello Marie,

Thank you for your feedback. We are sorry to hear that your order was not complete and that this may have caused you inconvenience. Your satisfaction is important to us, and we would like to resolve this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this.

Best regards,
The team at Produits-veto.com
A
Abel J.
Rating: 4 out of 5
following a purchase from 26/12/2025
excellent
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Jean Marc R.
Rating: 3 out of 5
following a purchase from 22/12/2025
Delivery time a bit too long compared to what was planned
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Response from Produits-veto.com
Hello Jean Marc,

Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please feel free to contact us directly if you have any further questions or concerns. It can happen that the delays are longer than expected with our carriers. This phenomenon is exacerbated during holidays and summer vacations.

Best regards,
The team at Produits-veto.com
M
Michel M.
Rating: 4 out of 5
following a purchase from 18/12/2025
good, fast
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Antonio D.
Rating: 1 out of 5
following a purchase from 22/12/2025
Delivery address not respected. Had to go 10km further for pickup.
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Response from Produits-veto.com
Hello Antonio,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.

Best regards,
The team at Produits-veto.com
A
Agnieszka S.
Rating: 1 out of 5
following a purchase from 21/12/2025
I still haven't received my order
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Response from Produits-veto.com
Hello Agnieszka,

Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.

Best regards,
The Produits-veto.com team
Y
Yaugen K.
Rating: 3 out of 5
following a purchase from 21/12/2025
still didn't receive my purchase
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Response from Produits-veto.com
Dear Yaugen,

Thank you for taking the time to share your opinion on our website. We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly.

Kind regards,
The Produits-veto.com team
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