The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Order not received, and you ask me if I am satisfied
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Response from Produits-veto.com
Hello Maryline,
Thank you for taking the time to leave your feedback. We completely understand your frustration regarding the non-receipt of your order. Please know that your satisfaction is our priority, and we would be happy to resolve this issue. The package is on its way. Do not hesitate to contact us directly so we can assist you.
Best regards,
The team at Produits-veto.com
F
Fabrice L.
Rating: 1 out of 5
following a purchase from 05/04/2026
The order was delivered to a different pickup point than the one I chose even though it was not closed and the information to retrieve it was contradictory
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Response from Produits-veto.com
Hello Fabrice,
Thank you for your feedback. We are sorry to hear that your order was not delivered as expected. Your experience is important to us, and we will look into this issue to improve our services. Sometimes the carrier decides without notifying us about the change of pickup point, and unfortunately, we do not always have the reason for this modification. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The Produits-veto.com team
D
Denis C.
Rating: 2 out of 5
following a purchase from 26/03/2026
delivery times are way too long, I don't think I will order from this site again.
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Samira-Lola T.
Rating: 1 out of 5
following a purchase from 28/03/2026
My order hasn’t arrived!?
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Response from Produits-veto.com
Hello Samira-Lola,
We are sorry to hear that your order has not yet arrived. Please contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority. We have refunded you.
Best regards,
The Produits-veto.com team
H
Henriette R.
Rating: 3 out of 5
following a purchase from 29/03/2026
Very satisfied with the product and the shipment
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Response from Produits-veto.com
Dear Henriette, we sincerely thank you for your positive feedback regarding our product and the speed of shipment. However, we are attentive to your rating and would like to know your suggestions to improve your experience. Your satisfaction is our priority, and we hope to fully satisfy you during your next visit to Produits-veto.com.
J
Jean-Marie D.
Rating: 3 out of 5
following a purchase from 26/02/2026
delivery time too long
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Response from Produits-veto.com
Hello Jean-Marie,
Thank you for your feedback regarding your order on Produits-veto.com. We are sorry to hear that the delivery time did not meet your expectations. Your feedback is valuable, and we are constantly working to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Produits-veto.com team
E
Eric H.
Rating: 2 out of 5
following a purchase from 22/03/2026
On the product site available, but once you have placed the order it informs you that it is awaiting restocking ...
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We have experienced high demand for the product you ordered and we faced an exceptional out-of-stock situation, followed by a delay in delivery from the laboratory. We are once again sorry and are doing everything to improve the timelines every day. We hope to provide you with a better experience in the future. Please feel free to contact us for any questions or assistance needed.
Best regards,
The Produits-veto.com team
P
Philippe P.
Rating: 1 out of 5
following a purchase from 17/03/2026
Product lost in nature Colisimmo Point I don't know Everyone is passing the Responsibility Bad experience for a first I requested a refund Meanwhile time passes and the hornet nests proliferate
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Response from Produits-veto.com
Hello Philippe,
We are sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we want to help you resolve this issue. Please feel free to contact us directly so we can do what is necessary to satisfy you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Christian L.
Rating: 1 out of 5
following a purchase from 18/03/2026
The bowl that is supposed to hold liquid is leaking underneath. UNUSABLE????
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bowl has defects. Your satisfaction is our priority and we would like to resolve this issue. Please feel free to contact our customer service for an exchange or a refund.
Best regards,
The Produits-veto.com team
J
Jessica A.
Rating: 1 out of 5
following a purchase from 26/03/2026
Leaking bottle loss of product..
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the bottle. Your satisfaction is our priority and we would like to resolve this situation. Please feel free to contact us directly so we can provide you with a solution.
Best regards,
The Produits-veto.com team
J
Jefferson C.
Rating: 2 out of 5
following a purchase from 23/03/2026
I am only unhappy with the delivery problem due to Mondial Relais which did not deliver the package to the correct address and also did not specify that it had been handed directly to the merchant instead of being placed in the locker.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a delivery issue. We do our best to work with reliable partners and we will pass your feedback to Mondial Relais to improve their service.
We hope to provide you with a better experience in the future.
Best regards,
The Produits-veto.com team
L
Laurence P.
Rating: 1 out of 5
following a purchase from 20/03/2026
Unfortunately, I did not receive my order which was returned by Mondial Relay without explanation. And I am waiting for the refund from produitsveto.com.
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that your order has been returned. We understand your frustration and we want to resolve this situation as quickly as possible. Your order will be refunded as soon as the package is back in our premises. Thank you for your patience.
Best regards,
The Produits-veto.com team
A
Adrian A.
Rating: 2 out of 5
following a purchase from 21/03/2026
Great site but tax on top for Reunion Island… and delivery not to the right address with your logistics provider… so I prefer to pick up on site.
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are glad that you appreciate our site, but we are sorry to hear that you encountered difficulties with the delivery and additional fees. Your experience is important to us, and we are working tirelessly with our logistics provider to improve our services, including for Reunion Island. Please do not hesitate to contact us directly for any assistance or questions.
Best regards,
The Produits-veto.com team
E
Eloise C.
Rating: 1 out of 5
following a purchase from 21/03/2026
Never received the package
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that you did not receive your package. We have already refunded you.
Best regards,
The Produits-veto.com team
D
Daniela S.
Rating: 3 out of 5
following a purchase from 21/03/2026
Unfortunately, the delivery to Germany did not go through. The package did not arrive. I was refunded and I reordered with another carrier. I hope this time it will arrive.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your order was not delivered in Germany and that this caused inconvenience. Your satisfaction is important to us, and we will work to improve our delivery service. We hope that your next order will go smoothly.
Best regards,
The Produits-veto.com team
P
Patrick D.
Rating: 1 out of 5
following a purchase from 22/03/2026
Fast delivery
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are delighted to hear that you found our delivery fast. Your satisfaction is our priority, and we hope to provide you with an even better experience in the future.
Best regards,
The Produits-veto.com team
A
Andrea F.
Rating: 1 out of 5
following a purchase from 05/03/2026
Order never received, I contacted you a week ago and never received a response. Shameful.
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear that you have not received your order. We have received your email from 5/03 and 31/03 and have responded to it. It seems that you did not select the country when placing your order, which is why the package was lost. We are sorry for this and please know that your satisfaction is important to us.
Best regards,
The team at Produits-veto.com
S
Sarah Laila M.
Rating: 3 out of 5
following a purchase from 10/03/2026
Happy but too often waiting. It delays the delivery
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your review. We are pleased to hear that you are satisfied with our products. However, we understand that delivery times can be frustrating. We are constantly working to improve our logistics to reduce these waiting times. Your feedback is valuable and helps us to perfect ourselves. Please do not hesitate to contact us when your order is urgent so that we can find a solution together.
Best regards,
The Produits-veto.com team
V
Virginie T.
Rating: 3 out of 5
following a purchase from 16/03/2026
Product normally appetizing, impossible to get my cat to take it, though not difficult.
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Response from Produits-veto.com
Hello,
Thank you for your review, and we are sorry to hear that your cat did not find the product to its liking. We appreciate your feedback, which helps us improve our selection, and we encourage you to try other products from our range that may better suit its preferences.
S
Sara S.
Rating: 1 out of 5
following a purchase from 06/03/2026
The package, after two weeks, has not arrived and I receive an email to evaluate my experience. I would say something went wrong.
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Response from Produits-veto.com
Hello Sara,
Thank you for taking the time to leave a review. We are sorry to hear that your order has not yet arrived. Your experience is important to us, and we are committed to resolving this type of situation. Please do not hesitate to contact our customer service so that we can assist you as soon as possible.
Best regards,
The Produits-veto.com team
J
Jean-Claude D.
Rating: 2 out of 5
following a purchase from 28/02/2026
Delivery deadline not respected, no information. I had to call to get a date 2 and a half weeks later
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations and that you did not receive any information about it. Your feedback is valuable, and we are continuously working to improve our service. The product you ordered experienced high demand, which is why we fell behind in shipping. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The Produits-veto.com team
J
Joseph Q.
Rating: 1 out of 5
following a purchase from 05/03/2026
we have never received the package, however the amount withdrawn from the account
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that you have not received your package. To resolve this issue quickly, could you please contact us via our customer service? We will do our best to assist you.
Best regards,
The team at Produits-veto.com
V
Véronique C.
Rating: 1 out of 5
following a purchase from 28/02/2026
I am not satisfied because the expiration date is too short at the end of the year since I took two in advance
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We understand your concern regarding the expiration date of our products. Rest assured that we do our best to offer a selection of products with the longest possible expiration date. Please feel free to contact us directly for any questions or for a possible exchange. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Almudena M.
Rating: 1 out of 5
following a purchase from 28/02/2026
The delivery time was very long, no matter how much you paid plus the delivery company is not very professional either. It was very hard to contact them and they take a long time to answer emails too. I'm still waiting for my package. I will not order again here
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and we will use it to improve our service. Our customer service is available by phone in the afternoons as well as by email, as soon as possible. We apologize for taking what you believe was too long to respond to you. We strive to respond to the many emails as quickly as possible.
Best regards,
The Produits-veto.com team
M
Monique G.
Rating: 1 out of 5
following a purchase from 17/02/2026
TRAP NOT SELECTIVE AT ALL !!!!
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Aggeliki K.
Rating: 1 out of 5
following a purchase from 10/02/2026
“Unacceptable service. I still have not received my order, and I have not been given any update regarding its status.
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Response from Produits-veto.com
Hello Aggeliki,
Thank you for your feedback, even though it is disappointing. We completely understand your frustration regarding the delay of your order. To resolve this issue, please contact us directly by email as soon as possible. Your satisfaction is our priority.
Sincerely,
The Produits-veto.com team
A
Anaelle B.
Rating: 1 out of 5
following a purchase from 09/02/2026
I still have not received my product after 12 days of ordering even though it is for my cat's health and it is quite urgent
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Response from Produits-veto.com
Hello Anaelle,
Thank you for your feedback and we completely understand your concern, especially when it comes to your cat's health. We want to reassure you: our team is doing everything possible to resolve this delivery delay. Please do not hesitate to contact us directly so that we can assist you as best as possible. Your trust is paramount to us.
Sincerely,
The Produits-veto.com team
M
Michele G.
Rating: 1 out of 5
following a purchase from 06/02/2026
Package sent to a relay that is out of service. As a result, the package was delivered to a relay point 30 km from my home
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Response from Produits-veto.com
Hello Michèle,
Thank you for your feedback and we are sorry to hear that your package was sent to a relay that is out of service. Unfortunately, this is not our choice but that of the carrier. Indeed, they provide us with the available relay points to display on the site, and if it was still active at the time of the order, it was selectable. Please do not hesitate to contact us directly to improve your experience.
Best regards,
The team at Produits-veto.com
N
Niklas L.
Rating: 1 out of 5
following a purchase from 02/02/2026
Pure catastrophe waiting for weeks without delivery and also no money back.
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Response from Produits-veto.com
Hello Niklas,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with your order. Your experience does not reflect our standards of service. Unfortunately, we were waiting for your package to be returned, but it still has not arrived. However, we have since issued an early refund.
Best regards,
The Produits-veto.com team
O
Ourania Myrto K.
Rating: 2 out of 5
following a purchase from 06/02/2026
I have not yet received my package
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Response from Produits-veto.com
Hello Ourania Myrto,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you have not yet received your package. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding and trust.
Best regards,
The Produits-veto.com team
R
Regley Eric V.
Rating: 3 out of 5
following a purchase from 05/02/2026
Hello, No worries about the order being processed. However: - I had requested delivery to a relay point and I was delivered at home. - The 2 boxes of Varromed were overpacked in a box without indication of Top/Bottom and of course they were transported upside down and several bottles leaked...
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Response from Produits-veto.com
Hello Mr. Regley,
Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We take note of your comments regarding the delivery and packaging of your order, and we apologize for the inconveniences caused. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The Produits-veto.com team
F
Florence M.
Rating: 1 out of 5
following a purchase from 01/02/2026
Package not received?!
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Response from Produits-veto.com
Hello Florence,
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
P
Patrick P.
Rating: 1 out of 5
following a purchase from 01/02/2026
Order still not received as of this date, February 12, which is 11 days after placing it...
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Response from Produits-veto.com
Hello Patrick,
Thank you for your feedback. We understand your frustration regarding this delivery delay. Rest assured that we are doing everything possible to optimize our timelines and ensure our customers' satisfaction. Please do not hesitate to contact us directly for any questions or assistance regarding your order. We are here to help you.
Best regards,
The Produits-veto.com team
N
Nadine M.
Rating: 2 out of 5
following a purchase from 25/01/2026
Wet and damaged packaging Dry products
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Response from Produits-veto.com
Hello Nadine,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with the packaging of your order. Your satisfaction is paramount and we will pass the information on to the carrier.
Best regards,
The team at Produits-veto.com
F
Frederique D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Still not received! The locker is broken. I've been waiting for it to be repaired for a week... Best regards
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Response from Produits-veto.com
Hello Frédérique,
Thank you for your feedback and we completely understand your frustration. We hope that this situation will not last. Unfortunately, we do not have control over this aspect.
Best regards,
The team at Produits-veto.com
P
Pascale P.
Rating: 1 out of 5
following a purchase from 16/01/2026
Delivery much too long
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Response from Produits-veto.com
Hello Pascale,
Thank you for your feedback. We understand the importance of fast delivery and we are constantly working to improve this service. However, we are constrained to work with external providers and cannot guarantee a 100% smooth delivery.
Best regards,
The team at Produits-veto.com
G
Geraldine R.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, order placed and paid, but forced to send an email as I have had no news of my order, 15 days to receive it. Might as well go to the local pharmacy because even if the product is out of stock, I would have received it in 3 days. I will not order from this site again.
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Response from Produits-veto.com
Hello Géraldine,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered delays in receiving your order. Indeed, we experienced an unanticipated product shortage. We apologize for this. We hope to have the opportunity to serve you better in the future.
Best regards,
The team at Produits-veto.com
D
Didier M.
Rating: 1 out of 5
following a purchase from 12/01/2026
Huge delivery problems with Mondial Relay.....the package has been going back and forth from the center of Terrasson, Toulouse, Terrasson...etc. Delivery took more than a week. Incomprehensible!
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Response from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery issues with Mondial Relay. Your satisfaction is important to us, and we hope for a better shopping experience in the future. Please do not hesitate to contact us for any other questions.
Best regards,
The Produits-veto.com team
B
Brigitte T.
Rating: 3 out of 5
following a purchase from 10/01/2026
No issues with the products, but very unhappy with the delivery: products delivered to a different pickup point than planned, 25 minutes by car! And until the end, I received emails from Produits Véto informing me that my package was available at the initial Pickup Point. A little more organization and coordination would be helpful...
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Response from Produits-veto.com
Dear Brigitte,
Thank you for your feedback regarding your experience on our site. We are pleased that our products meet your satisfaction, but we take note of your comments on the delivery and we apologize for this situation. The information is provided by the transport company and the emails are sent automatically. We will escalate the information. Rest assured that we will strengthen our coordination to improve the service in the future.
P
Pascale M.
Rating: 1 out of 5
following a purchase from 05/01/2026
Significant difficulties in retrieving my order. I've been misled for 10 days!
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Response from Produits-veto.com
Hello Pascale,
We are sincerely sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we are here to help you. Could you please contact us directly so that we can resolve this issue as soon as possible?
Thank you for your understanding.
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