The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
I still haven't received my order. I would like to know when it will arrive???
Translated reviews
Response from Produits-veto.com
Hello Dominique,
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. To provide you with accurate information about its status, we invite you to contact our customer service. We will do our best to resolve this situation as soon as possible.
Best regards,
The team at Produits-veto.com
N
Nathalie R.
Rating: 3 out of 5
following a purchase from 06/01/2026
Catastrophic delivery arrived late and at a different pickup point than indicated originally and not at all close to our home
Translated reviews
Response from Produits-veto.com
Hello, we thank you for your feedback regarding your delivery experience. We are sorry to hear that it did not meet your expectations and we take your comments very seriously. We will forward the information to the transport service. Best regards
C
Chloé W.
Rating: 1 out of 5
following a purchase from 20/12/2025
Announced delivery time not respected.
Translated reviews
Response from Produits-veto.com
Hello Chloé,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.
Best regards,
The Produits-veto.com team
D
Donatella B.
Rating: 3 out of 5
following a purchase from 05/01/2026
Two stars even though the product is great, the problem is the shipping. It costs too much and takes too long. Next courier service.
Translated reviews
Response from Produits-veto.com
Dear Donatella,
Thank you for your review and your comments about our site. We are glad that our products have satisfied you, but we are sorry to learn that you had difficulties with the delivery. We will take your observations into consideration and forward them to the courier. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Angélique D.
Rating: 2 out of 5
following a purchase from 04/01/2026
Paid for the fastest delivery and delivered 6 days later
Translated reviews
Response from Produits-veto.com
Hello Angélique,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations, and we understand your disappointment. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Produits-veto.com team
I
Ibrahim A.
Rating: 3 out of 5
following a purchase from 01/01/2026
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
Translated reviews
Response from Produits-veto.com
Dear Ibrahim, thank you for your review and we are glad that our team was able to solve your problem. Your satisfaction is our priority, and we hope to further improve our service to provide you with a perfect experience on your next visit to our website. Please do not hesitate to share your suggestions with us. Best regards.
Thank you very much, you were very kind and solved my problem. I am very grateful to you. Best regards.
M
Marie P.
Rating: 2 out of 5
following a purchase from 29/12/2025
Half of the order was missing, I was not notified in advance and it was charged to me
Translated reviews
Response from Produits-veto.com
Hello Marie,
Thank you for your feedback. We are sorry to hear that your order was not complete and that this may have caused you inconvenience. Your satisfaction is important to us, and we would like to resolve this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this.
Best regards,
The team at Produits-veto.com
J
Jean Marc R.
Rating: 3 out of 5
following a purchase from 22/12/2025
Delivery time a bit too long compared to what was planned
Translated reviews
Response from Produits-veto.com
Hello Jean Marc,
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please feel free to contact us directly if you have any further questions or concerns. It can happen that the delays are longer than expected with our carriers. This phenomenon is exacerbated during holidays and summer vacations.
Best regards,
The team at Produits-veto.com
A
Antonio D.
Rating: 1 out of 5
following a purchase from 22/12/2025
Delivery address not respected. Had to go 10km further for pickup.
Translated reviews
Response from Produits-veto.com
Hello Antonio,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The team at Produits-veto.com
A
Agnieszka S.
Rating: 1 out of 5
following a purchase from 21/12/2025
I still haven't received my order
Translated reviews
Response from Produits-veto.com
Hello Agnieszka,
Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
Y
Yaugen K.
Rating: 3 out of 5
following a purchase from 21/12/2025
still didn't receive my purchase
Translated reviews
Response from Produits-veto.com
Dear Yaugen,
Thank you for taking the time to share your opinion on our website. We are sorry to hear that you have not yet received your order. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly.
Kind regards,
The Produits-veto.com team
D
Denis H.
Rating: 3 out of 5
following a purchase from 18/12/2025
Announces delivery in 48h, actual delivery is 10 days
Translated reviews
Response from Produits-veto.com
Hello Denis, we thank you for your feedback on our site "Produits-veto.com". We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously. Unfortunately, it can happen that delays extend with our carriers, especially during holiday periods. We are truly sorry. Best regards.
The team at Produits-veto.com
S
Sabrina Capini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Still waiting for my order
Translated reviews
Response from Produits-veto.com
Hello Sabrina Capini,
Thank you for your feedback. We are sorry to hear that you have not yet received your order. To resolve this situation as quickly as possible, could you please contact us directly by message or by phone? We are here to help you.
Best regards,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 12/12/2025
I never received my order because the delivery person left my package at the wrong pickup point. I contacted them and they told me they would take care of it, but they did nothing. Now I'm waiting for a refund, thank you.
Translated reviews
Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive as expected. Unfortunately, delivery remains a task that we delegate, with its uncertainties. We have opened a dispute but without results. We invite you to contact us by email to resolve this dispute as soon as possible if it has not already been done.
Best regards,
The team at Produits-veto.com
B
Benoît L.
Rating: 3 out of 5
following a purchase from 14/12/2025
Product received quickly, however the expiration date is very short on the product, only 6 months, so a little disappointment.
Translated reviews
Response from Produits-veto.com
Hello Benoît,
Thank you for taking the time to share your feedback on our site. We are glad that you received your product quickly. We understand your disappointment regarding the expiration date. In the future, if your needs require a longer timeframe, please do not hesitate to contact us to discuss your constraints.
Best regards,
The Produits-veto.com team
S
Stephane P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Product supposedly in stock. They led me on for a week, only to finally tell me that the product will not arrive on time. Product in stock means that it is physically in stock and not that it has to be ordered.
Translated reviews
Response from Produits-veto.com
Hello Stéphane,
Thank you for your feedback and we sincerely apologize for this disappointing experience. Your satisfaction is our priority and we understand the importance of transparency regarding product availability. We will strengthen our communication to avoid this type of inconvenience in the future. Please do not hesitate to contact us directly for any questions or needs, we are here to help you.
Best regards,
The team at Produits-veto.com
Y
Yolande B.
Rating: 3 out of 5
following a purchase from 09/12/2025
One of the purchased products does not match what was sent to me.
Translated reviews
Response from Produits-veto.com
Hello Yolande,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received does not meet your expectations. Please do not hesitate to contact us so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
A
Andreea K.
Rating: 1 out of 5
following a purchase from 02/12/2025
I’m not satisfied because I haven’t received my order that I placed over 2 weeks ago. I don’t have any updates if or when it will be delivered and I would very much like to have an update.
Translated reviews
Response from Produits-veto.com
Dear Andreea,
Thank you for your feedback. We are sorry to hear that you have not received your order. We understand your frustration. Please contact us by email so that we can resolve this issue quickly. Thank you for your patience.
Kind regards,
The Produits-veto.com team
B
Bo O.
Rating: 1 out of 5
following a purchase from 28/11/2025
It's difficult to give feedback as I haven't received my order yet. It got lost in shipping.
Translated reviews
Response from Produits-veto.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order has not yet arrived. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you in resolving this issue.
Kind regards,
The Produits-veto.com team
O
Olivier D.
Rating: 1 out of 5
following a purchase from 24/11/2025
I have not received my package to this day......
Translated reviews
Response from Produits-veto.com
Hello Olivier,
We are sorry to hear that you have not yet received your package. We want to assure you that we will do everything possible to resolve this situation as quickly as possible. Could you please contact our customer service directly so that we can track your order together?
Thank you for your understanding.
Best regards,
The team at Produits-veto.com
L
Laurent S.
Rating: 1 out of 5
following a purchase from 23/11/2025
Did not receive the order at the relay point, it was misaddressed
Translated reviews
Response from Produits-veto.com
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear about this inconvenience regarding the delivery by our partner. In order to resolve this issue as quickly as possible, could you please contact us directly? We will do everything we can to rectify the situation.
Best regards,
The Produits-veto.com team
M
Marcel E.
Rating: 3 out of 5
following a purchase from 22/11/2025
I have difficulty retrieving my package
Translated reviews
Response from Produits-veto.com
Hello Marcel, thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties retrieving your package. Please do not hesitate to contact the transport partner to retrieve your package on site.
S
Shirley B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
Translated reviews
Response from Produits-veto.com
Hello Shirley,
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
Translated reviews
Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
V
Véronique B.
Rating: 1 out of 5
following a purchase from 16/11/2025
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
Translated reviews
Response from Produits-veto.com
Hello Véronique,
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
V
Vanessa L.
Rating: 2 out of 5
following a purchase from 13/11/2025
My opinion at the moment does not concern the product itself.. significant delay in delivery by post.. when it comes to treatment for a kitten's epilepsy that we see suffering every day, it is quite frustrating to endure such a delivery delay and moreover, after a complaint to the post office, the package was delivered to a neighbor's mailbox who fortunately informed us on Sunday.. what a disappointment and really angry!!!
Translated reviews
Response from Produits-veto.com
Hello Vanessa,
Thank you for taking the time to share your experience. We understand how crucial delivery speed is, especially for urgent treatment. Your frustration is completely legitimate. Unfortunately, we remain dependent on transport and our partners. From experience, no solution is "perfect" and we therefore advise you to anticipate your orders as much as possible. We hope that the treatment of your kitten will quickly bring the relief it deserves. Please do not hesitate to contact us for any further assistance.
Sincerely,
The Produits-veto.com Team
C
Christine J.
Rating: 1 out of 5
following a purchase from 08/11/2025
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
Translated reviews
Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
É
Émile B.
Rating: 1 out of 5
following a purchase from 11/11/2025
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
Translated reviews
Response from Produits-veto.com
Hello Émile,
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
J
Jocelyne T.
Rating: 1 out of 5
following a purchase from 11/11/2025
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
Translated reviews
Response from Produits-veto.com
Hello Jocelyne,
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
A
Andrea G.
Rating: 3 out of 5
following a purchase from 07/11/2025
Very long delivery
Translated reviews
Response from Produits-veto.com
Hello Andrea,
Thank you for taking the time to share your feedback on our site Produits-veto.com. We are sorry to hear that you experienced longer delivery times than expected. Unfortunately, we are dependent on the delivery uncertainties of our transport partners. Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Produits-veto.com team
C
Charifi H.
Rating: 1 out of 5
following a purchase from 07/11/2025
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
Translated reviews
Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
D
Danielle L.
Rating: 3 out of 5
following a purchase from 29/10/2025
Maybe it's too early, the product has no effect
Translated reviews
Response from Produits-veto.com
Hello Danielle, thank you for your feedback regarding our product. It is possible that the effects do not manifest immediately, and we encourage you to wait a little longer. Please feel free to contact us if you have any questions or need assistance.
P
Périne R.
Rating: 1 out of 5
following a purchase from 15/10/2025
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
Translated reviews
Response from Produits-veto.com
Hello P rine,
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Chayan L.
Rating: 1 out of 5
following a purchase from 11/10/2025
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
Translated reviews
Response from Produits-veto.com
Hello Chayan,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Isabelle M.
Rating: 1 out of 5
following a purchase from 16/10/2025
Product error
Translated reviews
Response from Produits-veto.com
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
M
Michel B.
Rating: 1 out of 5
following a purchase from 14/10/2025
very good
Translated reviews
Response from Produits-veto.com
Hello Michel,
Thank you for your feedback. Unfortunately, I think you meant to give the maximum rating of 5 stars according to your comment.
Best regards,
The Produits-veto.com team
F
Fabian H.
Rating: 1 out of 5
following a purchase from 10/10/2025
The parcel has not yet been delivered. It has been 11 days since the order was placed.
Translated reviews
Response from Produits-veto.com
Hello Fabian,
Thank you for your feedback. We understand your concern regarding the delivery. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Iris K.
Rating: 1 out of 5
following a purchase from 07/10/2025
Hello, the order processing time was too long and I was charged. The website states free delivery from €99, but I ordered €139. No response from the seller.
Translated reviews
I
Ilsegret B.
Rating: 3 out of 5
following a purchase from 09/10/2025
I know the product and it is good. Unfortunately, the delivery has not arrived for me yet. It takes way too long with the German carrier Hermes. I have already complained to them. Ultimately, this is a point that makes me consider not ordering from Produits Veto again. Unfortunately
Translated reviews
Response from Produits-veto.com
Hello Ilsegret,
Thank you for your feedback and we are sorry to hear that your delivery experience did not meet your expectations. We understand your frustration and will pass your comments to our delivery partner to improve this service. We hope you will give us another chance in the future.
K
Klaus P.
Rating: 2 out of 5
following a purchase from 06/10/2025
Takes too long - a week
Translated reviews
Response from Produits-veto.com
Hello Klaus,
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations. We are committed to improving our service to provide you with an optimal experience. Please do not hesitate to contact us with any questions, we are here to help you.
Best regards,
The Produits-veto.com team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 