The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Thank you for taking the time to share your feedback. We understand that the delivery time may have been frustrating and we apologize for this inconvenience. We shipped your package the same day but the holidays affected the delivery time.
Thank you for your understanding and we remain at your disposal for any questions.
Best regards,
The Produits-veto.com team
M
Marie D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I have not received my package.
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Response from Produits-veto.com
Hello Marie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us and we would like to resolve this issue as soon as possible. Please feel free to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com team
R
Regina G.
Rating: 1 out of 5
following a purchase from 28/04/2025
I did not receive the delivery!
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Response from Produits-veto.com
Hello Regina,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your order. Please know that we place great importance on our customers' satisfaction and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can assist you better.
Best regards,
The team at Produits-veto.com
J
Jean-Pierre P.
Rating: 1 out of 5
following a purchase from 25/04/2025
It takes a week to receive a product that comes from Vienne, goes to Terrasson then to Clermont to finally end up in Creuse... What a journey, unfortunately it is faster to come from China.... Find the error!
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Response from Produits-veto.com
Hello,
Your order was placed on Friday at 6:30 PM. It was prepared and shipped on Monday the 29th and was delivered on May 2nd. The deadlines of Mondial Relay were respected. We do not prepare and ship on weekends which extends the deadlines. Please feel free to anticipate your orders.
Best regards,
The team at Produits-veto.com
M
Martine A.
Rating: 1 out of 5
following a purchase from 22/04/2025
I still haven't received anything
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Response from Produits-veto.com
Hello Martine,
Thank you for taking the time to leave your feedback. We are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
A
Anne-Claire P.
Rating: 1 out of 5
following a purchase from 19/04/2025
Dissatisfied with the horse dewormers. Too hard to give. Cannot be given as impossible to get them out. Not satisfied at all. I will return them for a refund.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the horse dewormers did not meet your expectations. Please feel free to contact us by email, if you haven't already, to proceed with the reshipment and refund of the products.
Best regards,
The Produits-veto.com team
M
Michel A.
Rating: 1 out of 5
following a purchase from 18/04/2025
Error. You sent me cat dewormer instead of dog.
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Response from Produits-veto.com
Hello Michel,
Thank you for taking the time to share your feedback. We apologize for this confusion. If it hasn't been done yet, please feel free to contact us by email for an exchange in good and due form. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
A
Angélique L.
Rating: 1 out of 5
following a purchase from 08/04/2025
I am facing an issue with a short expiration date without a replacement solution being offered to me. (product advertised as 24 months of validity while I received a product valid for only 7 months). Product worth €100 and it seems that my dissatisfaction is not understood...
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Response from Produits-veto.com
Hello Angélique,
Thank you for taking the time to share your experience. As we discussed with you by phone and email, the two years of the product are from the date of manufacture of the product. The products were ordered from the laboratory a month prior. The products sent corresponded to the products available in their stock. As discussed, you can return the unused products to us and we can proceed with the refund for those.
Best regards,
The team at Produits-veto.com
P
Pascal C.
Rating: 1 out of 5
following a purchase from 13/04/2025
Hello, sorry this is my second order of dermi-stop and with each shipment the tip of the bottle is broken, it is very unpleasant and especially difficult to use, not to mention that a large part of the contents of the bottle is in the packaging.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that you have encountered the same problem twice with the purchase of Dermi-Stop. Your satisfaction is our priority and we take your comments very seriously. Despite special attention given to packaging, the tips are fragile and transport mishandles the packages. We will report this information to our logistics team to ensure adequate packaging. If you haven't already, please contact customer service to arrange for a refund of the product.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
J
Jackie M.
Rating: 3 out of 5
following a purchase from 07/04/2025
I appreciated it except for the delay of several days before handing it over to the carrier!
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Response from Produits-veto.com
Hello Jackie, thank you for your feedback and we are glad that you appreciated your experience on our site. We take your comment regarding the processing time into account and will strive to improve this point in the future. Your satisfaction is our priority.
K
Konstantina S.
Rating: 1 out of 5
following a purchase from 04/04/2025
I have not received the parcel yet...
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Response from Produits-veto.com
Hello KONSTANTINA,
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the non-receipt of your package. We have exchanged emails about the transport issues. We hope that Hellenic Post has been able to respond to you regarding the location of your package. Please feel free to contact us by email for further assistance.
Best regards,
The Produits-veto.com team
S
Samia A.
Rating: 1 out of 5
following a purchase from 06/04/2025
Order not received
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Response from Produits-veto.com
Hello Samia,
Thank you for taking the time to share your feedback. We are sorry the carrier lost your package. We have sent you an email to offer either a refund or a reshipment. We are waiting for your response.
Best regards,
The team at Produits-veto.com
A
Andre M.
Rating: 3 out of 5
following a purchase from 02/04/2025
Hello André, thank you for taking the time to share your feedback. We are pleased that your order arrived without any problems, but we are sorry to learn that you encountered difficulties with the transport. We take your feedback very seriously and will work with our delivery service to improve this experience in the future.
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Response from Produits-veto.com
Satisfied
A
Alexandra L.
Rating: 1 out of 5
following a purchase from 31/03/2025
I only received half of my order, even though I paid for it in full: €62.10 (which means, €31.05 wasted). I am extremely disappointed.
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Response from Produits-veto.com
Hello Alexandra,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your complete order. We invite you to contact us directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
P
Pascale C.
Rating: 2 out of 5
following a purchase from 24/03/2025
I bought your products for their appeal, but my cats refuse to take them
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Response from Produits-veto.com
Hello Pascale,
Thank you for sharing your experience with these products. We are sorry to hear that your cats do not accept them. Every animal has its own preferences, and we encourage you to explore other options from our range.
Best regards,
The team at Produits-veto.com
F
Florence H.
Rating: 2 out of 5
following a purchase from 20/03/2025
Ordered on Wednesday and still no delivery notice on Monday.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your opinion. We understand your frustration regarding the delivery delay. Your satisfaction is essential to us, and we are committed to improving our service. We hope for a quick delivery from now on.
Best regards,
The team at Produits-veto.com
H
Hervé M.
Rating: 3 out of 5
following a purchase from 15/01/2025
Hello, lack of poultry products.
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Response from Produits-veto.com
Hello Hervé, thank you for your feedback regarding the lack of poultry products on our site. Please be assured that we take your comments into account to improve our offer. We hope to satisfy you more during your next visit. We are working on finding new products to add to the catalog throughout the year.
Best regards, The team at Produits-veto.com
M
Marc W.
Rating: 3 out of 5
following a purchase from 16/03/2025
Delivery time too long
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Response from Produits-veto.com
Hello Marc,
Thank you for taking the time to share your feedback on our site. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are doing everything we can to improve our services and reduce delays. However, we are constrained to work with external carriers who may encounter problems during the delivery of products.
We are sincerely sorry
Best regards,
The team at Produits-veto.com
C
Corinne B.
Rating: 2 out of 5
following a purchase from 04/02/2025
Very satisfied
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Response from Produits-veto.com
Hello Corinne,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience on Produits-veto.com. Please do not hesitate to reach out to us for any questions or suggestions.
Best regards,
The Produits-veto.com team
H
Helene B.
Rating: 3 out of 5
following a purchase from 13/03/2025
Order not well protected, tip of the ordered bottle broken in the box. Thank you
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Response from Produits-veto.com
Hello Hélène,
Thank you for taking the time to share your experience on our site. We are sorry to learn that your order did not arrive in a satisfactory condition and that the tip of the bottle was broken. Please know that we take the protection of our products during shipping very seriously. Your feedback is valuable and we will use it to improve our packaging. Please do not hesitate to contact our customer service so that we can find a solution together.
Best regards,
The Produits-veto.com team
G
Gustavo S.
Rating: 1 out of 5
following a purchase from 19/02/2025
Good afternoon, I cannot be satisfied as I have not yet received the order. They sent me several notices that they would deliver, but it was never delivered.
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Response from Produits-veto.com
Hello Gustavo,
Thank you for your message. We are sorry to hear that you did not receive your order and we understand your frustration. We have received the order back. We do not understand why. We do not have more information. We will proceed with the refund of your order today.
With our apologies.
Best regards,
The Produits-veto.com team
H
Hoppler D.
Rating: 3 out of 5
following a purchase from 09/03/2025
very far delivery
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Response from Produits-veto.com
Hello,
Thank you for your feedback regarding your experience on our site Produits-veto.com. We are sorry to learn that the delivery distance was a problem for you. Unless there was a rerouting by the carrier (which we cannot influence), the delivery is made to the location selected when placing the order.
Best regards,
The Produits-veto.com team
V
Viviane E.
Rating: 3 out of 5
following a purchase from 07/03/2025
When I placed the order, the prices were displayed excluding tax and not including VAT. I realized it too late. I will not place any more orders with you
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Response from Produits-veto.com
Hello Viviane,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties regarding the price display on our site. Your feedback is valuable and we will ensure to check the proper functioning of the site. Please note that a price display discrepancy may be due to an ad blocker, being located outside of France, or a misconfiguration of your computer/smartphone settings.
Best regards,
The team at Produits-veto.com
A
Aurélie B.
Rating: 1 out of 5
following a purchase from 04/03/2025
Product not received…
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Response from Produits-veto.com
Hello Aurélie,
We apologize for the delivery delay. As discussed by email, we anticipated the return of the package and have resent your order. Hoping this resolves your issue.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
B
Bárbara S.
Rating: 1 out of 5
following a purchase from 05/03/2025
I still haven't received my package. Very time-consuming
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Response from Produits-veto.com
Hello Bárbara,
We are sorry to hear that you have not yet received your package. Your satisfaction is our priority. Please contact us by email so we can resolve this issue. We will do everything possible to solve this problem as quickly as possible. Do not hesitate to contact us directly so we can assist you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
I
Isabelle D.
Rating: 3 out of 5
following a purchase from 04/03/2025
Shipping costs are too high.
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Response from Produits-veto.com
Hello Isabelle, thank you for your feedback. We understand your concern regarding shipping costs and we are constantly working to optimize our rates to better satisfy our customers. Unfortunately, shipping costs are offered at the lowest based on carrier rates.
Best regards,
The Produits-veto team
N
Nicolas-Louis L.
Rating: 1 out of 5
following a purchase from 28/02/2025
The package did not arrive at the mentioned location and I have not been able to retrieve it yet. Order placed since February 28 or March 3.
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Response from Produits-veto.com
Hello Nicolas-Louis,
Thank you for your feedback and we are sorry to hear that you did not receive your package at the initially planned location. Your satisfaction is our priority, however, we do not have complete control over the carrier's rerouting. We hope for satisfaction with the products upon receipt.
Best regards,
The team at Produits-veto.com
N
Nadine P.
Rating: 3 out of 5
following a purchase from 27/02/2025
Received two bottles, one not screwed on properly I lost a bit of product it's a shame Best regards
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Response from Produits-veto.com
Dear Nadine,
Thank you for taking the time to share your experience with us. We are sorry to hear that one of your bottles was not screwed on properly and that this led to a loss of product. Your feedback is valuable and helps us improve our services, we remain vigilant about this. Please do not hesitate to contact us directly in cases of degradation like this we will do what is necessary.
Best regards,
The Produits-veto.com team
F
Feghouli L.
Rating: 3 out of 5
following a purchase from 24/02/2025
Very long delivery times!
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Response from Produits-veto.com
Hello Mrs. Feghouli,
Thank you for taking the time to share your opinion on our site Produits-veto.com. We are sorry to hear that you experienced long delivery times. Unfortunately, the delays with Mondial Relay are sometimes longer, we apologize for that. For faster delivery, we invite you to choose Colissimo.
Best regards,
The Produits-veto.com team
M
Marc M.
Rating: 3 out of 5
following a purchase from 23/02/2025
After 10 days, I still have not received the order delivered from France to Belgium. The fact that the delivery company Mondial Relay is offered in the choices is harmful to the company's image. I still cannot give an opinion on the product as it has not yet been received. It goes from Paris to Lisbon to return to Paris... Then Belgium...
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Response from Produits-veto.com
Hello Marc,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered delivery issues with your order. Your experience is important to us, and we understand how frustrating this can be.
The implementation of Mondial Relay was a request from a good number of our customers. If you have delivery problems, do not hesitate to contact our customer service and the customer service of Mondial Relay to unblock the situation.
Best regards,
The Produits-veto.com team
M
Mariacristina A.
Rating: 2 out of 5
following a purchase from 24/02/2025
Unfortunately, I did not receive the package despite receiving a delivery email
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Response from Produits-veto.com
Hello MariaCristina,
Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.
Best regards,
The Produits-veto.com team
A
Andrea F.
Rating: 1 out of 5
following a purchase from 17/02/2025
I’m still waiting for the items, they have been shipped in France instead of Italy (zip code and town are Italian, mistake really unexpected).
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Response from Produits-veto.com
Hello Andrea,
Thank you for taking the time to share your experience. We sincerely apologize for this confusion regarding the delivery of your items. Indeed, the country indicated when placing your order was not correct. We have resent your order. Your satisfaction is our priority, and we remain at your disposal for any further assistance.
Best regards,
The team at Produits-veto.com
D
Danielle V.
Rating: 1 out of 5
following a purchase from 16/02/2025
I was contacted to inform me that my payment had not gone through. I repaid and ultimately it was an error on your part and I paid twice.
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Response from Produits-veto.com
Hello Danielle,
Thank you for taking the time to share your experience. We sincerely apologize for the confusion regarding your payment. Your feedback is valuable and we are committed to investigating this situation to prevent it from happening again. We have contacted you by email to find a solution. We are committed to resolving this issue as soon as possible.
Best regards,
The Produits-veto.com team
C
Castaldo C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I did not receive my order because according to the tracking information the address is incorrect, but that is not true and they do not respond to assistance requests.
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Response from Produits-veto.com
Hello Castaldo,
Thank you for your feedback. As mentioned in our response to another review, we have not received your email communications. We must have encountered issues with email. We apologize for that. We have taken the necessary steps with our technical service. Please feel free to contact us by email at [email protected]. We are committed to providing you with a solution.
Best regards,
The Produits-veto.com team
J
Jamal L.
Rating: 1 out of 5
following a purchase from 31/01/2025
Hello, I am very disappointed with the lack of professionalism in the order preparation, product casserole, absence of the dosing pump for the can and the pod for the powder. I ordered a product for my old horse listed among the doping products and no protective measures for the packaging. Upon opening this cardboard box in my living room, filled with powder, I exposed my 20-month-old son and my international referee partner to a potentially dangerous product. After 1 hour of cleaning, I am simply furious at your lack of professionalism. I expect a replacement bucket with the doser as soon as possible.
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Response from Produits-veto.com
Hello Jamal,
Thank you for taking the time to share your experience. We are sincerely sorry for the condition of your order upon receipt. The bucket was indeed protected and packaged, unfortunately, the transport was more than chaotic apparently. As for the pump, we are sorry, it was an oversight on our part. We take your feedback very seriously and will look into what happened to improve our service.
We will also ensure that you receive the replacement bucket with the missing accessory as soon as possible.
We have exchanged on the subject by email.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
A
Aurelie P.
Rating: 1 out of 5
following a purchase from 30/01/2025
The place where I have to pick up my order is only open on Thursday afternoons :(
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Response from Produits-veto.com
Hello Aurélie,
Thank you for your feedback. We understand that the pickup hours can be restrictive. Please note that when you select your pickup point, you have the opening hours of the stores. Do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
S
Sandrine L.
Rating: 3 out of 5
following a purchase from 27/01/2025
After a week of use not completely convinced by the result... I continue anyway to see later. Otherwise, product that I mix with food and which is ingested without problem by my puppy.... and received in perfect packaging.
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R
Remy S.
Rating: 1 out of 5
following a purchase from 16/01/2025
My package has not arrived yet
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Response from Produits-veto.com
Hello
We are very sorry that you have not received your parcel. In the future, please do not hesitate to contact us by email for a quicker response.
We have checked the tracking and it seems that the parcel is stuck in customs. Presumably they contacted you on 22/01 because some information was missing.
Please do not hesitate to contact them to resolve the problem and unblock the parcel.
Sincerely
D
Didier A.
Rating: 1 out of 5
following a purchase from 27/12/2024
The order was not complete and has not been refunded.
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Response from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We have refunded the missing product on 09/01/2025, and we will send you the proof by email. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
Best regards,
The team at Produits-veto.com
J
Josselyne A.
Rating: 3 out of 5
following a purchase from 13/01/2025
Delivery times too long! It took me over a week to receive the products ...not great ...
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Response from Produits-veto.com
Hello Josselyne, thank you for your feedback. We are sorry to hear that the delivery times did not suit you. We take your comment into consideration and will do our best to improve this point. Thank you for your trust!
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