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T
Rating: 4 out of 5
Efficient
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Customer reviews of Produits-veto.com
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 830 published reviews
Summary of reviews
The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
I still haven't received the products after 10 days of ordering!!!
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Response from Produits-veto.com
Hello,
Thank you for your message and we sincerely apologize for this delay. We are doing everything we can to ship orders quickly. We resent a package to you on June 1st so that you can receive your products as soon as possible.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
Thank you for your message and we sincerely apologize for this delay. We are doing everything we can to ship orders quickly. We resent a package to you on June 1st so that you can receive your products as soon as possible.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
E
Rating: 4 out of 5
The order arrived very quickly. Small downside, a product from a 1L bottle had leaked inside the box. Fortunately in small quantity.
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P
Rating: 1 out of 5
The transport went around France before being delivered. A shame for a product expected to care for its animals
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Response from Produits-veto.com
Hello Pascal,
Thank you for your feedback, and we are sincerely sorry to hear that your order has encountered delays. Customer satisfaction is our priority, and we take your comments very seriously. We will pass the information to our delivery partner to improve our services. Your trust is valuable, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The team at Produits-veto.com
Thank you for your feedback, and we are sincerely sorry to hear that your order has encountered delays. Customer satisfaction is our priority, and we take your comments very seriously. We will pass the information to our delivery partner to improve our services. Your trust is valuable, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The team at Produits-veto.com
P
Rating: 1 out of 5
after 1 month the package still not received.
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Response from Produits-veto.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package has not yet arrived. We apologize for this inconvenience and we have just refunded you.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package has not yet arrived. We apologize for this inconvenience and we have just refunded you.
Best regards,
The Produits-veto.com team
J
Rating: 2 out of 5
It has not arrived.
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Response from Produits-veto.com
Hello Jane,
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not arrived. We have made a claim with the carrier to expedite the delivery process. Please do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not arrived. We have made a claim with the carrier to expedite the delivery process. Please do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
F
Rating: 4 out of 5
Satisfactory
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A
Rating: 1 out of 5
I did not receive the right product I sent an email no response ... well done
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Response from Produits-veto.com
Hello Anne-Laure,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you did not receive the right product and that you have not received a response to your email. Your satisfaction is our priority and we ask you to contact us directly at [email protected] or by phone at 05 49 19 67 84 so that we can resolve this issue quickly. We are committed to improving our service so that this does not happen again.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you did not receive the right product and that you have not received a response to your email. Your satisfaction is our priority and we ask you to contact us directly at [email protected] or by phone at 05 49 19 67 84 so that we can resolve this issue quickly. We are committed to improving our service so that this does not happen again.
Best regards,
The Produits-veto.com team
F
Rating: 1 out of 5
I haven't received my package
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to hear that you have not received your package. Your package seems to be available for pickup. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We are sincerely sorry to hear that you have not received your package. Your package seems to be available for pickup. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
J
Rating: 1 out of 5
Still haven't received my order
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Response from Produits-veto.com
Hello José,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. Your satisfaction is essential to us, and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can provide you with all the necessary assistance.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. Your satisfaction is essential to us, and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can provide you with all the necessary assistance.
Best regards,
The Produits-veto.com team
C
Rating: 1 out of 5
I still haven't received my order
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Response from Produits-veto.com
Hello Corinne,
Thank you for taking the time to share your opinion. We are sorry to hear that you have not yet received your order. We invite you to contact our customer service so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your opinion. We are sorry to hear that you have not yet received your order. We invite you to contact our customer service so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Rating: 1 out of 5
Error with the order and delivery mistake
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Response from Produits-veto.com
Hello Aurore,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly so that we can resolve this issue as quickly as possible.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly so that we can resolve this issue as quickly as possible.
Best regards,
The Produits-veto.com team
K
Rating: 1 out of 5
Shameful disaster, unprofessional site, forced to harass them to receive a product after 6 weeks of ordering. Avoid!!
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Response from Produits-veto.com
Hello Karen,
We are sincerely sorry to hear about your unsatisfactory experience on our site. However, the carrier informs us that your package was delivered to your mailbox 5 days after your order. The delivery was delayed on May 8, but it does not seem that your order was delivered in 6 weeks as you indicate. Please feel free to contact us directly to resolve your situation as quickly as possible.
Best regards,
The Produits-veto.com team
We are sincerely sorry to hear about your unsatisfactory experience on our site. However, the carrier informs us that your package was delivered to your mailbox 5 days after your order. The delivery was delayed on May 8, but it does not seem that your order was delivered in 6 weeks as you indicate. Please feel free to contact us directly to resolve your situation as quickly as possible.
Best regards,
The Produits-veto.com team
F
Rating: 4 out of 5
Very good and inexpensive
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S
Rating: 1 out of 5
You delivered the wrong dewormer for my puppy and instead of acknowledging the mistake after sending proof of your error and refunding me or sending a corresponding product, you do nothing; it's still up to the customer to fix your mistakes! I do not recommend this site, there is no order tracking!
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order and we completely understand your frustration. We explained to you by email and phone that only the packaging has changed and that the product was the same, as it has the same barcode. We offered you a return at our expense of the unwanted product by sending you a free return label. We also offered you a substitute product. Our priority is to ensure the satisfaction of our customers, and we want to assure you that your return is taken very seriously.
We invite you to contact us directly to resolve this misunderstanding and find a quick solution. Your trust is essential to us and we wish to rectify this situation as soon as possible.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order and we completely understand your frustration. We explained to you by email and phone that only the packaging has changed and that the product was the same, as it has the same barcode. We offered you a return at our expense of the unwanted product by sending you a free return label. We also offered you a substitute product. Our priority is to ensure the satisfaction of our customers, and we want to assure you that your return is taken very seriously.
We invite you to contact us directly to resolve this misunderstanding and find a quick solution. Your trust is essential to us and we wish to rectify this situation as soon as possible.
Best regards,
The Produits-veto.com team
E
Rating: 1 out of 5
Still haven't received my order, it's really outrageous.
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Response from Produits-veto.com
Hello Eric,
Thank you for taking the time to share your experience with us. We sincerely regret the delay encountered with your order. Could you please contact us by email or phone so that we can resolve this issue as quickly as possible? Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience with us. We sincerely regret the delay encountered with your order. Could you please contact us by email or phone so that we can resolve this issue as quickly as possible? Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
Y
Rating: 4 out of 5
Effective
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D
Rating: 2 out of 5
The delivery is still missing today, where is the goods?
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that your order has not yet arrived. To resolve this issue as quickly as possible, our team is at your disposal to assist you.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We are sorry to hear that your order has not yet arrived. To resolve this issue as quickly as possible, our team is at your disposal to assist you.
Best regards,
The Produits-veto.com team
Y
Rating: 2 out of 5
Due to stock issues, it took me 3 weeks to receive my order. I would have liked to know this beforehand...
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We completely understand your frustration regarding the delivery time. We are constantly striving to improve our stock management and are working to provide clearer information in the future. Your experience is valuable to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We completely understand your frustration regarding the delivery time. We are constantly striving to improve our stock management and are working to provide clearer information in the future. Your experience is valuable to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Produits-veto.com team
P
Rating: 4 out of 5
Very fast. Impeccable
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J
Rating: 1 out of 5
Too long to be delivered
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Response from Produits-veto.com
Hello Jean-Claude,
Thank you for taking the time to share your feedback. We understand your frustration regarding the delivery time and we are actively working to improve this aspect to better satisfy you in the future. Nevertheless, your order was validated on Thursday afternoon for preparation and shipping on Friday. The order was delivered according to the indicated deadlines in business days.
Best regards,
The team at Produits-veto.com
Thank you for taking the time to share your feedback. We understand your frustration regarding the delivery time and we are actively working to improve this aspect to better satisfy you in the future. Nevertheless, your order was validated on Thursday afternoon for preparation and shipping on Friday. The order was delivered according to the indicated deadlines in business days.
Best regards,
The team at Produits-veto.com
F
Rating: 1 out of 5
I received my incomplete order and I have not been refunded
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Response from Produits-veto.com
Hello Frédérique,
Thank you for your feedback. We are sorry to hear that your order was incomplete. We invite you to contact our customer service to resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
Thank you for your feedback. We are sorry to hear that your order was incomplete. We invite you to contact our customer service to resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
G
Rating: 1 out of 5
First order and surely the last - I ordered two different products - I see on my bank account that I have a refund from produits-veto - I go to their site and see that one of the products was refunded without notifying me - the second one is supposed to arrive in a locker - it is delivered 20 km away - I go there and they tell me it is not there - not serious at all - I called their service and they told me they didn't have time to inform me that an item was out of stock - not a single commercial gesture
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S
Rating: 4 out of 5
change of delivery pickup point without my consent, I had to travel 15 more kilometers. I was surprised by the size, it was not indicated in the description.
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C
Rating: 2 out of 5
No hornet caught while in other traps, I catch plenty
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Response from Produits-veto.com
Hello Cyrille,
Thank you for your feedback. We are sorry to hear that your experience with our hornet trap did not meet your expectations. Each product can react differently depending on the conditions. Do not hesitate to contact us directly for personalized advice. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
Thank you for your feedback. We are sorry to hear that your experience with our hornet trap did not meet your expectations. Each product can react differently depending on the conditions. Do not hesitate to contact us directly for personalized advice. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
M
Rating: 1 out of 5
Order not received, and you ask me if I am satisfied
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Response from Produits-veto.com
Hello Maryline,
Thank you for taking the time to leave your feedback. We completely understand your frustration regarding the non-receipt of your order. Please know that your satisfaction is our priority, and we would be happy to resolve this issue. The package is on its way. Do not hesitate to contact us directly so we can assist you.
Best regards,
The team at Produits-veto.com
Thank you for taking the time to leave your feedback. We completely understand your frustration regarding the non-receipt of your order. Please know that your satisfaction is our priority, and we would be happy to resolve this issue. The package is on its way. Do not hesitate to contact us directly so we can assist you.
Best regards,
The team at Produits-veto.com
F
Rating: 1 out of 5
The order was delivered to a different pickup point than the one I chose even though it was not closed and the information to retrieve it was contradictory
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Response from Produits-veto.com
Hello Fabrice,
Thank you for your feedback. We are sorry to hear that your order was not delivered as expected. Your experience is important to us, and we will look into this issue to improve our services. Sometimes the carrier decides without notifying us about the change of pickup point, and unfortunately, we do not always have the reason for this modification. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We are sorry to hear that your order was not delivered as expected. Your experience is important to us, and we will look into this issue to improve our services. Sometimes the carrier decides without notifying us about the change of pickup point, and unfortunately, we do not always have the reason for this modification. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The Produits-veto.com team
F
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The product I ordered is, of course, excellent. The only problem is the delivery. A week after ordering from France to Belgium, I still haven't received anything.
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D
Rating: 2 out of 5
delivery times are way too long, I don't think I will order from this site again.
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S
Rating: 1 out of 5
My order hasn’t arrived!?
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Response from Produits-veto.com
Hello Samira-Lola,
We are sorry to hear that your order has not yet arrived. Please contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority. We have refunded you.
Best regards,
The Produits-veto.com team
We are sorry to hear that your order has not yet arrived. Please contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority. We have refunded you.
Best regards,
The Produits-veto.com team
V
Rating: 4 out of 5
Delivery problem...not the one chosen during the order
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E
Rating: 2 out of 5
On the product site available, but once you have placed the order it informs you that it is awaiting restocking ...
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We have experienced high demand for the product you ordered and we faced an exceptional out-of-stock situation, followed by a delay in delivery from the laboratory. We are once again sorry and are doing everything to improve the timelines every day. We hope to provide you with a better experience in the future. Please feel free to contact us for any questions or assistance needed.
Best regards,
The Produits-veto.com team
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We have experienced high demand for the product you ordered and we faced an exceptional out-of-stock situation, followed by a delay in delivery from the laboratory. We are once again sorry and are doing everything to improve the timelines every day. We hope to provide you with a better experience in the future. Please feel free to contact us for any questions or assistance needed.
Best regards,
The Produits-veto.com team
M
Rating: 4 out of 5
fast delivery, fair prices.
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J
Rating: 4 out of 5
No problem with the wasp traps BUT it is not clearly indicated that there is no attractant product which forces me to make a second order. Sincerely
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P
Rating: 1 out of 5
Product lost in nature Colisimmo Point I don't know Everyone is passing the Responsibility Bad experience for a first I requested a refund Meanwhile time passes and the hornet nests proliferate
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Response from Produits-veto.com
Hello Philippe,
We are sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we want to help you resolve this issue. Please feel free to contact us directly so we can do what is necessary to satisfy you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
We are sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we want to help you resolve this issue. Please feel free to contact us directly so we can do what is necessary to satisfy you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Rating: 1 out of 5
The bowl that is supposed to hold liquid is leaking underneath. UNUSABLE????
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bowl has defects. Your satisfaction is our priority and we would like to resolve this issue. Please feel free to contact our customer service for an exchange or a refund.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bowl has defects. Your satisfaction is our priority and we would like to resolve this issue. Please feel free to contact our customer service for an exchange or a refund.
Best regards,
The Produits-veto.com team
J
Rating: 1 out of 5
Leaking bottle loss of product..
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the bottle. Your satisfaction is our priority and we would like to resolve this situation. Please feel free to contact us directly so we can provide you with a solution.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the bottle. Your satisfaction is our priority and we would like to resolve this situation. Please feel free to contact us directly so we can provide you with a solution.
Best regards,
The Produits-veto.com team
H
Rating: 4 out of 5
good product
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J
Rating: 2 out of 5
I am only unhappy with the delivery problem due to Mondial Relais which did not deliver the package to the correct address and also did not specify that it had been handed directly to the merchant instead of being placed in the locker.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a delivery issue. We do our best to work with reliable partners and we will pass your feedback to Mondial Relais to improve their service.
We hope to provide you with a better experience in the future.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a delivery issue. We do our best to work with reliable partners and we will pass your feedback to Mondial Relais to improve their service.
We hope to provide you with a better experience in the future.
Best regards,
The Produits-veto.com team