Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
5 6 130 90% 4 350 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 3 and 4 stars

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V
Vincent M.
Rating: 4 out of 5
following a purchase from 04/05/2025
nothing to report
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Jean-Paul M.
Rating: 1 out of 5
following a purchase from 01/05/2025
The package has not yet been received. We are in May, a month with many holidays, which may explain the delivery delay. I will revisit this review once the package is received.
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Response from Produits-veto.com
Hello Jean-Paul,

Thank you for your feedback. We completely understand your frustration regarding the delivery delay, especially during this period with many holidays. Rest assured that we are doing everything possible to ensure your package reaches you quickly. Please feel free to reach out to us if you have any questions.

Best regards,
The Produits-veto.com team
A
Adélina D.
Rating: 1 out of 5
following a purchase from 01/05/2025
After placing an order on May 1, still nothing received, regards, Adélina Dick
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Response from Produits-veto.com
Hello Adélina,

Thank you for your message and we are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as quickly as possible.

Best regards,
The Produits-veto.com team
C
Chantal R.
Rating: 1 out of 5
following a purchase from 30/04/2025
I have not received my products, so I am not satisfied at all
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Response from Produits-veto.com
Hello Chantal,

Thank you for your feedback. We are sorry to hear that you have not received your products. We have also received your email. The carrier lost the package. We will send you a new package today. We are sincerely sorry.

Best regards,
The Produits-veto.com team
M
Marie D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I have not received my package.
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Response from Produits-veto.com
Hello Marie,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us and we would like to resolve this issue as soon as possible. Please feel free to contact us directly so that we can assist you.

Best regards,
The Produits-veto.com team
R
Regina G.
Rating: 1 out of 5
following a purchase from 28/04/2025
I did not receive the delivery!
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Response from Produits-veto.com
Hello Regina,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your order. Please know that we place great importance on our customers' satisfaction and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can assist you better.

Best regards,
The team at Produits-veto.com
J
Jean-Pierre P.
Rating: 1 out of 5
following a purchase from 25/04/2025
It takes a week to receive a product that comes from Vienne, goes to Terrasson then to Clermont to finally end up in Creuse... What a journey, unfortunately it is faster to come from China.... Find the error!
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Response from Produits-veto.com
Hello,

Your order was placed on Friday at 6:30 PM. It was prepared and shipped on Monday the 29th and was delivered on May 2nd. The deadlines of Mondial Relay were respected. We do not prepare and ship on weekends which extends the deadlines. Please feel free to anticipate your orders.

Best regards,
The team at Produits-veto.com
F
Francine J.
Rating: 4 out of 5
following a purchase from 23/04/2025
Fast delivery for the products I haven't tested yet except for nervosyl the dropper stops at 0 drops for a six-kilo cat I dosed approximately
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Stephanie P.
Rating: 4 out of 5
following a purchase from 18/04/2025
Easy order, products as described, fair price but long delivery time certainly due to the public holidays in May
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Josette H.
Rating: 4 out of 5
following a purchase from 23/04/2025
Perfect but delivery times a bit long.
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Thierry V.
Rating: 4 out of 5
following a purchase from 22/04/2025
Product as described, reasonable delay.
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Martine A.
Rating: 1 out of 5
following a purchase from 22/04/2025
I still haven't received anything
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Response from Produits-veto.com
Hello Martine,

Thank you for taking the time to leave your feedback. We are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The team at Produits-veto.com
A
Anne-Claire P.
Rating: 1 out of 5
following a purchase from 19/04/2025
Dissatisfied with the horse dewormers. Too hard to give. Cannot be given as impossible to get them out. Not satisfied at all. I will return them for a refund.
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that the horse dewormers did not meet your expectations. Please feel free to contact us by email, if you haven't already, to proceed with the reshipment and refund of the products.

Best regards,
The Produits-veto.com team
M
Michel A.
Rating: 1 out of 5
following a purchase from 18/04/2025
Error. You sent me cat dewormer instead of dog.
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Response from Produits-veto.com
Hello Michel,

Thank you for taking the time to share your feedback. We apologize for this confusion. If it hasn't been done yet, please feel free to contact us by email for an exchange in good and due form. Your satisfaction is our priority.

Best regards,
The team at Produits-veto.com
T
Thierry , Sylvie E.
Rating: 4 out of 5
following a purchase from 13/04/2025
Satisfied; Despite a small delivery error (quantity not delivered).... quickly resolved. Claim and additional delivery immediately taken into account... Thank you for the kindness and responsiveness of Mrs. my contact person. Remaining delivery received very quickly. Thank you again. I gladly recommend this Site/Service - Veterinary Products: Seriousness and efficiency at the appointment.
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Angélique L.
Rating: 1 out of 5
following a purchase from 08/04/2025
I am facing an issue with a short expiration date without a replacement solution being offered to me. (product advertised as 24 months of validity while I received a product valid for only 7 months). Product worth €100 and it seems that my dissatisfaction is not understood...
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Response from Produits-veto.com
Hello Angélique,

Thank you for taking the time to share your experience. As we discussed with you by phone and email, the two years of the product are from the date of manufacture of the product. The products were ordered from the laboratory a month prior. The products sent corresponded to the products available in their stock. As discussed, you can return the unused products to us and we can proceed with the refund for those.

Best regards,
The team at Produits-veto.com
J
Josette P.
Rating: 4 out of 5
following a purchase from 15/04/2025
Satisfied
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C
Claudine C.
Rating: 4 out of 5
following a purchase from 10/04/2025
The product I ordered arrived 7 days after my order, I was a bit rushed because my little cat has transit issues. Now it's resolved without using this probiotic. Otherwise, I know it's a good product unfortunately not appealing for the cat, I have to mix it with store-bought shredded juice (she only takes the juice but not the meat).
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Françoise P.
Rating: 4 out of 5
following a purchase from 10/04/2025
Positive experience
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Pascal C.
Rating: 1 out of 5
following a purchase from 13/04/2025
Hello, sorry this is my second order of dermi-stop and with each shipment the tip of the bottle is broken, it is very unpleasant and especially difficult to use, not to mention that a large part of the contents of the bottle is in the packaging.
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that you have encountered the same problem twice with the purchase of Dermi-Stop. Your satisfaction is our priority and we take your comments very seriously. Despite special attention given to packaging, the tips are fragile and transport mishandles the packages. We will report this information to our logistics team to ensure adequate packaging. If you haven't already, please contact customer service to arrange for a refund of the product.

Thank you for your understanding.

Best regards,
The Produits-veto.com team
M
Marie Laurence D.
Rating: 4 out of 5
following a purchase from 13/04/2025
Good product, fast delivery but it's a shame the box is huge for a small item
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Daniele S.
Rating: 4 out of 5
following a purchase from 07/04/2025
satisfied with my purchase
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Jackie M.
Rating: 3 out of 5
following a purchase from 07/04/2025
I appreciated it except for the delay of several days before handing it over to the carrier!
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Response from Produits-veto.com
Hello Jackie, thank you for your feedback and we are glad that you appreciated your experience on our site. We take your comment regarding the processing time into account and will strive to improve this point in the future. Your satisfaction is our priority.
K
Konstantina S.
Rating: 1 out of 5
following a purchase from 04/04/2025
I have not received the parcel yet...
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Response from Produits-veto.com
Hello KONSTANTINA,

Thank you for taking the time to share your feedback. We completely understand your frustration regarding the non-receipt of your package. We have exchanged emails about the transport issues. We hope that Hellenic Post has been able to respond to you regarding the location of your package. Please feel free to contact us by email for further assistance.

Best regards,
The Produits-veto.com team
S
Samia A.
Rating: 1 out of 5
following a purchase from 06/04/2025
Order not received
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Response from Produits-veto.com
Hello Samia,

Thank you for taking the time to share your feedback. We are sorry the carrier lost your package. We have sent you an email to offer either a refund or a reshipment. We are waiting for your response.
Best regards,
The team at Produits-veto.com
L
Luís V.
Rating: 4 out of 5
following a purchase from 01/04/2025
Well-made site. Lots of choices. Fast shipping.
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Andre M.
Rating: 3 out of 5
following a purchase from 02/04/2025
Hello André, thank you for taking the time to share your feedback. We are pleased that your order arrived without any problems, but we are sorry to learn that you encountered difficulties with the transport. We take your feedback very seriously and will work with our delivery service to improve this experience in the future.
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Response from Produits-veto.com
Satisfied
I
Isabelle H.
Rating: 4 out of 5
following a purchase from 04/03/2025
Fast delivery
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Alexandra L.
Rating: 1 out of 5
following a purchase from 31/03/2025
I only received half of my order, even though I paid for it in full: €62.10 (which means, €31.05 wasted). I am extremely disappointed.
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Response from Produits-veto.com
Hello Alexandra,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your complete order. We invite you to contact us directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.

Best regards,
The Produits-veto.com team
C
Christine N.
Rating: 4 out of 5
following a purchase from 29/03/2025
Very satisfied
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Armelle M.
Rating: 4 out of 5
following a purchase from 27/03/2025
Fast and efficient, nothing to complain about. Too bad the delivery times were long, otherwise everything would have been perfect
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Jacques B.
Rating: 4 out of 5
following a purchase from 26/03/2025
Very satisfied.
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Dominique P.
Rating: 4 out of 5
following a purchase from 18/03/2025
Good
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Nadine J.
Rating: 4 out of 5
following a purchase from 14/01/2025
I didn't know about the Fiprotec pipette products for cats and the Verkill dewormer, very good for cats that are not easy because she chewed it without any problem. I will continue to buy these products.
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Patrick B.
Rating: 4 out of 5
following a purchase from 21/03/2025
Interesting prices, but box damaged. 6 damaged boxes out of 10.
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Hervé M.
Rating: 3 out of 5
following a purchase from 15/01/2025
Hello, lack of poultry products.
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Response from Produits-veto.com
Hello Hervé, thank you for your feedback regarding the lack of poultry products on our site. Please be assured that we take your comments into account to improve our offer. We hope to satisfy you more during your next visit. We are working on finding new products to add to the catalog throughout the year.

Best regards, The team at Produits-veto.com
G
Gérard C.
Rating: 4 out of 5
following a purchase from 19/03/2025
Product received on time
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Thierry C.
Rating: 4 out of 5
following a purchase from 18/03/2025
Good
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Marc W.
Rating: 3 out of 5
following a purchase from 16/03/2025
Delivery time too long
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Response from Produits-veto.com
Hello Marc,

Thank you for taking the time to share your feedback on our site. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are doing everything we can to improve our services and reduce delays. However, we are constrained to work with external carriers who may encounter problems during the delivery of products.

We are sincerely sorry

Best regards,
The team at Produits-veto.com
C
Caroline R.
Rating: 4 out of 5
following a purchase from 18/03/2025
Fast and serious
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