Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
5 6 130 90% 4 350 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

Reviews 1, 3 and 4 stars

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H
Hocine G.
Rating: 4 out of 5
following a purchase from 04/08/2025
VERY GOOD
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Mfulex Gmbh (.
Rating: 1 out of 5
following a purchase from 25/07/2025
The delivery was not what we selected. We chose the premium delivery option "At home with Signature" which would take 3-5 days. However, the delivery took longer than 10 days, and it was sent to a packet station, and it was also not delivered with signature. This was not sent with the premium delivery. When I asked about it, they didn't say anything about it. We paid extra 30 Euro for this. They just ignored.
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Response from Produits-veto.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your delivery did not meet your expectations and that this caused you frustration. We do not offer a ‘Premium’ delivery service, but only two different carriers. We encountered a technical issue with the carrier selection process. We apologise for this. Please feel free to contact us by email so that we can find a solution together to your satisfaction.

Kind regards,
The Produits-veto.com team
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Robert P.
Rating: 1 out of 5
following a purchase from 04/08/2025
I am still waiting for my order, I asked to be delivered by colissimo and not mondial relais. Thank you for telling me where my package is R Pauillac.
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Response from Produits-veto.com
Hello Robert,

Thank you for your feedback. We are sorry to hear that your order has not yet arrived and completely understand your frustration. We have apparently encountered a technical problem, we apologize for that. Your satisfaction is our priority.

Best regards,
The Produits-veto.com team
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Eric B.
Rating: 4 out of 5
following a purchase from 03/08/2025
For the second time I place an order, nothing to say about the overall service delay, price, I'm satisfied, correct.
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Sas R.
Rating: 4 out of 5
following a purchase from 01/08/2025
Good
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Eric C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Serious and responsive site! Thank you.
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Association R.
Rating: 4 out of 5
following a purchase from 30/07/2025
Smooth process
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Roselyne P.
Rating: 4 out of 5
following a purchase from 30/07/2025
Dear Sir or Madam, I picked up my package at the relay point. Very well packaged, bubble wrap taped... However, when unpacking I noticed that the bottle cap was broken.. Not practical... Now regarding the product I will see its effectiveness in use..
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Pat V.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very very long delivery and the cat does not want to eat them.
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Response from Produits-veto.com
Hello Pat,

Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your cat does not seem to appreciate the products. Please be assured that we take your comments into account to improve our services and customer satisfaction.
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Anaïs R.
Rating: 1 out of 5
following a purchase from 25/07/2025
The products were supposed to arrive in 48/72 hours. It took 8 days so I had to buy everything again in another store because we were already on vacation with my sick dog
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Response from Produits-veto.com
Hello Anaïs,

Thank you for taking the time to share your experience. We are sincerely sorry for the delivery delay and understand the frustration it may have caused, especially in such a delicate situation. We are forwarding these comments to the carriers who unfortunately encounter some delivery difficulties, especially during the summer period.

Best regards,
The Produits-veto.com team
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Philippe G.
Rating: 1 out of 5
following a purchase from 26/07/2025
I ordered probiotics for dogs, and I received them for cats...
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Response from Produits-veto.com
Hello Philippe,

Thank you for taking the time to leave your feedback. We are sorry to learn that you received an incorrect product. Your feedback is valuable and we are committed to improving our service.

Best regards,
The Produits-veto.com team
F
Fatima H.
Rating: 4 out of 5
following a purchase from 23/07/2025
Easy to use with real people in case of complaints. For the order, it's better to place it at the beginning of the week to be delivered quickly (no shipping on Saturday for an order placed on Friday).
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Pierre M.
Rating: 1 out of 5
following a purchase from 25/07/2025
Delivery times too long and Mondial Relay changes the pickup point supposedly because the package is too big 10cmx10cm.
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Response from Produits-veto.com
Hello Pierre,

Thank you for taking the time to share your feedback. We understand your frustration regarding the delays and the issues with the pickup point. We strive to constantly improve our service and your feedback is valuable. Unfortunately, we are dependent on carriers who sometimes extend delivery times without apparent reasons.

Best regards,
The Produits-veto.com team
P
Pierre A.
Rating: 3 out of 5
following a purchase from 17/07/2025
Ok
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Response from Produits-veto.com
Hello Pierre,

Thank you for taking the time to leave a review on our site "Produits-veto.com". We appreciate your feedback and would be happy to know how we could improve your experience to achieve a higher rating. Please feel free to share your suggestions!

Best regards,
The Produits-veto.com team
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Fabienne D.
Rating: 3 out of 5
following a purchase from 23/07/2025
The deworming and anti-parasitic products are very effective. However, it is relatively not visible on the site that the product for skin lesions is too dangerous and this should be indicated on your site. Why not highlight more manageable products
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Response from Produits-veto.com
Hello Fabienne,

Thank you for your feedback regarding your experience on our site Produits-veto.com. We are pleased to learn that you find our deworming and anti-parasitic products effective.

We take note of your comment on the visibility of information regarding the product for skin lesions. We are constantly working on implementing filters to highlight the most relevant products.

Thank you again for your constructive comments!

Best regards,
The Produits-veto.com team
I
Isabelle P.
Rating: 4 out of 5
following a purchase from 21/07/2025
Shipping a bit long, otherwise ok.
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Jean L.
Rating: 4 out of 5
following a purchase from 18/07/2025
products compliant and in good condition. Too bad for the delivery delay
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Stanislas Eudier E.
Rating: 4 out of 5
following a purchase from 17/07/2025
Slight delay in shipping due to a shortage. However, the supplier is available and responds to emails quickly.
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Claude S.
Rating: 4 out of 5
following a purchase from 20/07/2025
Perfect
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Alain P.
Rating: 4 out of 5
following a purchase from 23/07/2025
Very good
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Emilie C.
Rating: 4 out of 5
following a purchase from 11/07/2025
It took me 3 weeks to receive my package because there was a problem with Mondial Relay. I contacted the site's customer service to find out more and they replied the next day to tell me they would make a claim, so thank you for being so responsive and for doing what was necessary.
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Jeannine F.
Rating: 4 out of 5
following a purchase from 22/07/2025
Large selection of products available for the cat. Order and delivery compliant
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Colette N.
Rating: 4 out of 5
following a purchase from 13/07/2025
Placing the order was simple; excellent communication; international delivery always reliable and fast
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Helena G.
Rating: 3 out of 5
following a purchase from 19/07/2025
Hello Helena,

Thank you for your feedback regarding your experience with our delivery service. We are sorry to learn that the choice of carrier did not meet your expectations and that it caused inconveniences. We hope you will find satisfaction in your future orders on our site.

Best regards,
The Produits-veto.com team
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Response from Produits-veto.com
Good value for money, fast shipping
D
Donald C.
Rating: 1 out of 5
following a purchase from 19/07/2025
Hello Donald,

We apologize for the wait and encourage you to contact us directly for any questions in the future. Your satisfaction is our priority.

Best regards,
The Produits-veto.com team
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Response from Produits-veto.com
bad choice of carrier. package dropped off 10km from my home, without asking my opinion. Big hassle to retrieve the package as I had no means of transportation at that time. Abandon chronopost with them there are only problems
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Devaux Anquetil D.
Rating: 4 out of 5
following a purchase from 18/07/2025
Well received satisfied
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Corinne G.
Rating: 3 out of 5
following a purchase from 18/07/2025
very good product. Less happy with the shipping costs
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Response from Produits-veto.com
Hello Corinne,

Thank you for taking the time to share your feedback on our site. We are delighted that you are satisfied with the quality of our products. Regarding the shipping costs, we understand your disappointment and take your feedback into account to improve our service. We are bound by the shipping costs imposed on us by the carriers.

Best regards,
The Produits-veto.com team
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Ines U.
Rating: 4 out of 5
following a purchase from 20/07/2025
Shipping costs >10 € I find a bit high, otherwise everything is great
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Françoise G.
Rating: 4 out of 5
following a purchase from 09/07/2025
Very good but my cat does not agree with the pills so I am looking for a liquid dewormer which will save me many attempts to make him swallow a bit of the medicine while wasting a lot.
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Cathy D.
Rating: 4 out of 5
following a purchase from 11/07/2025
Product conforms to the order. Deadline respected. Site to recommend.
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Carole M.
Rating: 4 out of 5
following a purchase from 13/07/2025
Delivery quite fast and correct packaging.
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Christine G.
Rating: 4 out of 5
following a purchase from 10/07/2025
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Nicole S.
Rating: 4 out of 5
following a purchase from 12/07/2025
The delivery went very well, I hope to receive promo codes from you from time to time
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Alain T.
Rating: 4 out of 5
following a purchase from 13/07/2025
Hello for veterinary products that are great, the delivery is too slow...
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Anne Marie S.
Rating: 1 out of 5
following a purchase from 02/07/2025
Delivery beyond deadlines
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Response from Produits-veto.com
Hello Anne Marie,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order has exceeded the desired deadlines. Your satisfaction is our priority and we are doing everything we can to improve our services. Unfortunately, it may happen that transport takes longer than expected, especially during the summer period. We will forward your comment to the carrier.

Best regards,
The Produits-veto.com team
C
Charlotte B.
Rating: 3 out of 5
following a purchase from 09/07/2025
Very slow delivery
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Response from Produits-veto.com
Hello Charlotte,

Thank you for your feedback regarding your experience on our site "Produits-veto.com". We are sorry to hear that the delivery did not meet your expectations and we take your comments very seriously in order to improve our service. Unfortunately, it may happen that transport takes longer than expected, especially during the summer period. We will forward your comment to the concerned carrier.

Best regards,
The Produits-veto.com team
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Patrick S.
Rating: 4 out of 5
following a purchase from 08/07/2025
Very good
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Thierry P.
Rating: 4 out of 5
following a purchase from 07/07/2025
Correct service
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Florian D.
Rating: 1 out of 5
following a purchase from 06/07/2025
I still haven't received the package after 10 days! Given the shipping costs, it's a bit unfair.
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Response from Produits-veto.com
Hello Florian,

We are sincerely sorry to hear that you have not yet received your package. Your satisfaction is our priority, and we will do everything possible to resolve this issue quickly. Please feel free to contact us directly for personalized follow-up.

Best regards,
The Produits-veto.com team
J
Jean Pierre P.
Rating: 3 out of 5
following a purchase from 02/07/2025
Box grossly taped
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Response from Produits-veto.com
Dear Jean-Pierre, we thank you for your feedback regarding your order on our site Produits-veto.com. We are sorry to learn that the packaging did not meet your expectations and we take your comments into account to improve the quality of our services. Please note that we take the liberty of taping the box of the varromed bottle, as transport can sometimes be 'chaotic', this prevents the bottle from piercing the box. Indeed, aesthetically, it is not the most accomplished. Regards, The team at Produits-veto.com
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