Customer reviews of Produits-veto.com

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 829 published reviews
5 6 125 90% 4 348 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

1 star review

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I
Ingrid C.
Rating: 1 out of 5
following a purchase from 22/09/2021
Order placed on 28/08. Products marked as available. Delivery on 22/09. Evasive response from customer service to my first inquiry email. No response to the next one.
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Fabrice P.
Rating: 1 out of 5
following a purchase from 09/08/2021
Order placed for a flea treatment for small dogs, tablet sent for cats but invoice for small dog tablet.
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Niluyo
Rating: 1 out of 5
following a purchase from 05/07/2021
Order of 6 tablets of a dewormer for my dog, paid for 6 and received 4 tablets, called customer service on Monday to report the error, they told me no problem, we will send you 2 more, I specified that I am going on vacation Friday and that I can give them the address of my vacation home, but they assured me that I would receive my tablets well before, and well I am very disappointed no package with the tablets and no way to know if they will be in my mailbox during 3 weeks of vacation. Very disappointed!!!
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Cyril R.
Rating: 1 out of 5
following a purchase from 10/04/2021
I received the wrong product I am still waiting for the return of the ordered product it has been 4 days .........
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Valérie F.
Rating: 1 out of 5
following a purchase from 11/01/2021
Unfortunately, I never received the package, it will be difficult for me to evaluate it
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Response from Produits-veto.com
Hello, According to the Colissimo tracking, your package was delivered to your mailbox on 30/12/20. Please feel free to contact us by email or phone so that we can resolve the situation. Best regards, The Produits-Veto Team
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Arthur D.
Rating: 1 out of 5
following a purchase from 09/12/2020
I request delivery to a pickup point to avoid queuing at the post office (during the COVID pandemic, this seems reasonable). This delivery is confirmed at payment on their site and ... surprise, I have to pick up the package at the post office. I report the problem to customer service, their response left me speechless: "Thank you for checking your order summary next time." Bravo, especially never questioning oneself, the key to success.....
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Response from Produits-veto.com
Hello, We indeed replied to you to check your order summary after providing you with proof via your invoice and our back office that you had indeed chosen pickup at the Post relay. Thank you for being courteous in your future email exchanges. Best regards, The Produits-veto Team
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Vincent G.
Rating: 1 out of 5
following a purchase from 01/10/2020
Package deposit due to absence in a pickup store that closes for 15 days
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Ian W.
Rating: 1 out of 5
following a purchase from 15/09/2020
terrible customer service, no response after 3 emails, delivery delay, order canceled and purchased elsewhere
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Beatrice L.
Rating: 1 out of 5
following a purchase from 10/02/2020
I ordered Epileptyl, I confirmed my order only to see it canceled due to stock shortage on the product. I had ordered other products to qualify for free shipping but in the end, the items I came to this site for were ordered elsewhere...
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