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H
Rating: 4 out of 5
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Customer reviews of Produits-veto.com
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 836 published reviews
Summary of reviews
The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
I have ordered from you several times and I am always very happy. But I am not satisfied with Mondial Relay. You sent the package on January 3rd and I still haven't received it today, January 12th. My dog hasn't taken any medication for a few days now.
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D
Rating: 4 out of 5
Good
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O
Rating: 4 out of 5
Products conform to what I ordered, however the delay is a bit long compared to other sites.
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E
Rating: 3 out of 5
No problem with the order but Colissimo does not deliver and does not ring the intercom. I had to go out
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Response from Produits-veto.com
Hello Elizabeth, thank you for your feedback on our site Produits-veto.com. We are sorry for the delivery issue with Colissimo. We will forward your comment to our delivery service to improve our service. Please do not hesitate to contact us directly if you encounter other problems with your order. Thank you for your trust and have a good day. The Produits-veto.com team.
V
Rating: 4 out of 5
Products perfectly conforming to my order. I just regret that when delivery is free of charge, we cannot be delivered directly to our home.
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R
Rating: 4 out of 5
Good for ordering your products to receive in French Polynesia
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G
Rating: 4 out of 5
Good
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L
Rating: 4 out of 5
Products conform to the request
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R
Rating: 4 out of 5
Delivery a bit long but well received
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C
Rating: 4 out of 5
Fast, efficient and quality products
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T
Rating: 3 out of 5
Order received well packaged in very good condition. However, the delivery time is too long. Ordered on 11/12/24 and delivered on 21/12/24.
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Response from Produits-veto.com
Dear Thierry,
Thank you for sharing your feedback on our site Produits-veto.com.
We are pleased that your order was delivered in good condition after being carefully packaged. However, we are sorry for the longer than expected delivery time. We do our best to ship orders as quickly as possible, but sometimes delays beyond our control may occur. Our pharmaceutical distributor has changed management software, extending our supply times.
We hope our products meet your expectations and that you will continue to trust us for your veterinary purchases.
Best regards,
The Produits-veto.com team.
Thank you for sharing your feedback on our site Produits-veto.com.
We are pleased that your order was delivered in good condition after being carefully packaged. However, we are sorry for the longer than expected delivery time. We do our best to ship orders as quickly as possible, but sometimes delays beyond our control may occur. Our pharmaceutical distributor has changed management software, extending our supply times.
We hope our products meet your expectations and that you will continue to trust us for your veterinary purchases.
Best regards,
The Produits-veto.com team.
M
Rating: 2 out of 5
Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.
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Response from Produits-veto.com
Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.
J
Rating: 4 out of 5
As described but a bit slow
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D
Rating: 4 out of 5
Super convenient
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V
Rating: 4 out of 5
Hello, I found the delivery long....
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M
Rating: 4 out of 5
Products conforming
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I
Rating: 4 out of 5
I received what I think is a generic like for humans. It should be mentioned but everything is fine
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R
Rating: 4 out of 5
This is a valid product against dog ear mites.
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A
Rating: 4 out of 5
damaged packaging
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G
Rating: 4 out of 5
Satisfied with the condition of the product upon arrival and the delivery time
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J
Rating: 4 out of 5
Everything was perfectly compliant
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N
Rating: 2 out of 5
too long delay and warned too late
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Response from Produits-veto.com
Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.
S
Rating: 2 out of 5
The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.
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Response from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
R
Rating: 3 out of 5
I am satisfied with the product but the delivery went poorly since one of the two boxes (the one with 25 bottles, poorly packaged) opened during transport and the packaging of the bottles was very damaged. Moreover, the first package was delivered to a different relay point and the second was delivered with a 24-hour delay. Eric REGLEY
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Response from Produits-veto.com
We are sorry to learn that the delivery of your order did not go as planned. We will escalate the information to our logistics department to prevent this from happening in the future. Your satisfaction is our priority and we are glad that you like the product. We remain at your disposal for any other questions or comments. Best regards, The Produits-veto.com team
P
Rating: 4 out of 5
Package well packaged and shipped on time
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C
Rating: 2 out of 5
Product as described but delivery time much too long for a veterinary product.
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Response from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
A
Rating: 4 out of 5
Delivered late but I was kept informed of the progress of my package.
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B
Rating: 4 out of 5
YES! regarding the site Produits-veto.com which ensures impeccable commercial follow-up on time ... and NO! because their carrier COLISSIMO could not explain the risks of international transport in Asia where the incoterm must automatically be DDP to ensure home delivery with signature to avoid the risk of seeing the package blocked in a customs center hundreds of km from the final destination, an obligation imposed on the local Thai correspondent EMS THAILAND by Thai laws. Too bad! with COLISSIMO it's guaranteed BAZAAR for export! given my 25 years of experience in Commercial Management in the chemical industry in FRANCE!
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K
Rating: 4 out of 5
Good reception
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C
Rating: 4 out of 5
Fast shipping and in accordance with my order.
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M
Rating: 4 out of 5
Satisfactory product.
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P
Rating: 4 out of 5
Well received my order Conforms to my expectations
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L
Rating: 4 out of 5
Good
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V
Rating: 4 out of 5
Perfect, just the delivery a bit long
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A
Rating: 3 out of 5
Overall the site is good but the shipping times are too long.
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Response from Produits-veto.com
Hello Alexandra, thank you for your feedback on our site Produits-veto.com. We are happy that you find it good overall. We take note of your comment regarding shipping times, we will do our best to improve that. Thank you very much for your feedback, it helps us to improve. Best regards.
P
Rating: 4 out of 5
ok well received as expected
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J
Rating: 4 out of 5
Super fast shipping
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J
Rating: 4 out of 5
Nothing to complain about
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M
Rating: 4 out of 5
Correct
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