Customer reviews of Produits-veto.com

9,6 /10

Based on 6 829 published reviews

5 6 125 90% 4 348 5% 3 90 1% 2 57 1% 1 209 3%

Summary of reviews

The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.

2 star reviews

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Florence H.

Published on 31/03/2025 à 10h45 following a purchase from 20/03/2025

Ordered on Wednesday and still no delivery notice on Monday.

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Response from Produits-veto.com Published on 04/04/2025

Hello,

Thank you for taking the time to share your opinion. We understand your frustration regarding the delivery delay. Your satisfaction is essential to us, and we are committed to improving our service. We hope for a quick delivery from now on.

Best regards,
The team at Produits-veto.com

Corinne B.

Published on 24/03/2025 à 17h50 following a purchase from 04/02/2025

Very satisfied

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Response from Produits-veto.com Published on 27/03/2025

Hello Corinne,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience on Produits-veto.com. Please do not hesitate to reach out to us for any questions or suggestions.

Best regards,
The Produits-veto.com team

Mariacristina A.

Published on 07/03/2025 à 11h27 following a purchase from 24/02/2025

Unfortunately, I did not receive the package despite receiving a delivery email

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Response from Produits-veto.com Published on 13/03/2025

Hello MariaCristina,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.

Best regards,
The Produits-veto.com team

Jean-Francois B.

Published on 24/01/2025 à 11h10 following a purchase from 13/01/2025

Until now never had any issues, but this time the delivery was via Mondial Relay, and when I entered the code the locker was empty. I contacted Mondial Relay, too complicated to request a refund. If my next order goes through Mondial Relay again, I will refrain.

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Response from Produits-veto.com Published on 30/01/2025

Hello Mr. Jean-François, thank you for taking the time to share your experience on our site Produits-veto.com. We are sorry that your last delivery via Mondial Relay did not go as planned. Please know that you can always use Colissimo for your deliveries. If this dispute has not been resolved, please contact us by email at [email protected]. We hope to have the chance to satisfy you with your next order. Best regards, The Produits-veto.com team.

Gaston F.

Published on 19/01/2025 à 08h29 following a purchase from 08/01/2025

Hello I still have not received my package

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Response from Produits-veto.com Published on 23/01/2025

Hello Gaston, thank you for your feedback. We are sorry for the inconvenience caused by the delay of your package. We are doing everything possible for our customers to receive their orders as soon as possible. Please do not hesitate to send an email to customer service, if not already done, for resolution of the dispute. Your satisfaction is our priority and we hope to have the opportunity to prove our quality of service during your next purchase on our site. Have a nice day. The team at Produits-veto.com.

Magalie B.

Published on 02/01/2025 à 17h15 following a purchase from 18/12/2024

Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.

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Response from Produits-veto.com Published on 08/01/2025

Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.

Nathalie M.

Published on 16/12/2024 à 17h53 following a purchase from 01/12/2024

too long delay and warned too late

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Response from Produits-veto.com Published on 19/12/2024

Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.

Stéphane N.

Published on 16/12/2024 à 15h13 following a purchase from 06/12/2024

The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.

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Response from Produits-veto.com Published on 19/12/2024

Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.

Carine D.

Published on 06/12/2024 à 19h54 following a purchase from 22/11/2024

Product as described but delivery time much too long for a veterinary product.

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Response from Produits-veto.com Published on 16/12/2024

Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.

Alicia G.

Published on 01/11/2024 à 13h43 following a purchase from 21/10/2024

I still haven't received my package

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Response from Produits-veto.com Published on 04/11/2024

Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.

Sylvie B.

Published on 18/10/2024 à 12h33 following a purchase from 14/09/2024

Package delivered the next day while the delivery person was on the order

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Response from Produits-veto.com Published on 22/10/2024

Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.

Franck L.

Published on 15/10/2024 à 14h02 following a purchase from 26/08/2024

Damaged and open box. Poorly taped. Lack of care in packaging.

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Response from Produits-veto.com Published on 15/10/2024

Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,

Christophe G.

Published on 15/10/2024 à 13h28 following a purchase from 13/09/2024

Package arrived late, at the wrong place in a package that the post had to repackage...

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Response from Produits-veto.com Published on 15/10/2024

Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.

Olivier M.

Published on 15/10/2024 à 12h27 following a purchase from 06/08/2024

Delivery too late

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Response from Produits-veto.com Published on 15/10/2024

Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.

Simon D.

Published on 15/10/2024 à 12h27 following a purchase from 08/08/2024

Delivery delay far too significant, veterinary treatment done too late!

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Response from Produits-veto.com Published on 15/10/2024

Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.

Published on 01/05/2023 à 08h45 following a purchase from 23/04/2023

The collar attachment was broken, we couldn't put it on the dog... 16 euros lost.

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Eric B.

Published on 01/09/2022 à 14h53 following a purchase from 01/09/2022

Delivery time not respected. I asked a question about the delay, still no response! Indeed delivered in the meantime... but a little communication! Good point received the goods, well packaged and compliant.

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Response from Produits-veto.com

Hello Mr. BERNARD, We have not had any communication from you otherwise rest assured that we would have taken the time to respond to you. Do not hesitate to contact us by phone to discuss with us. Your order was shipped on 25/08 for an order date of 24/08. Unfortunately, it may be that Colissimo does not respect the announced 48H deadlines but we are not informed. We are pleased to see that the order meets your expectations and that the packaging is correct. We hope to see you again on our site and that the deadlines will be respected. Best regards