Customer reviews of Promo Coiff

9,8 /10

Based on 371 published reviews

Summary of reviews

Promo Coiff consistently delivers quality products at very reasonable prices, making it a go-to destination for customers seeking value. The professional and attentive team provides excellent advice, fostering a welcoming atmosphere that enhances the shopping experience. Fast shipping is a recurring highlight, with many reviews noting packages arriving promptly and in good condition. Customers also appreciate the reliable and efficient customer service, often mentioning the team's availability and willingness to assist with any inquiries or concerns.

1 star review

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diane D.

Published on 08/05/2026 à 18h05 following a purchase from 20/04/2026

The cream (cosmetic reference 3A) that I ordered was definitely expired, I have been using it for over 10 years and really the smell was rancid. I threw it in the trash. I am very disappointed!!!

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Response from Promo Coiff Published on 19/05/2026

Hello Diane,

We are sincerely sorry to hear about your bad experience with the cosmetic reference cream 3A. This issue does not reflect the quality we wish to offer our customers at all.

We sincerely apologize for this inconvenience. We have processed a refund for the concerned product.

Thank you for taking the time to report this issue to us, it allows us to remain vigilant regarding the quality of our products.

Best regards,
Lucie from the Promocoiff team

Catherine T.

Published on 16/09/2025 à 21h29 following a purchase from 03/09/2025

I still haven't received my order, even though I paid for it.

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Response from Promo Coiff Published on 18/09/2025

Hello Catherine,
I completely understand your concern and thank you for bringing it to our attention. After checking, it seems that your package was indeed delivered to the pickup point you selected when placing your order. However, to clear up any doubts, I will contact the carrier to obtain further details and ensure that there was no distribution error.

I will keep you informed quickly about the progress of my inquiries.

Your satisfaction is essential to us, and rest assured that we are doing everything possible to clarify this situation as soon as possible.

Best regards,
Lucie from the Promocoiff team

AURORE L.

Published on 19/01/2025 à 07h19 following a purchase from 08/01/2025

I bought patina to revive my highlights and as a result I had the same base as my natural base everywhere. I had to redo some highlights. Disappointed with my purchase.

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Response from Promo Coiff Published on 21/01/2025

Hello, we're really sorry that the product didn't meet your expectations. The patina shine 0.2 has no covering power. The patina only counterbalances the golden highlights.
Please come into the store so that we can find out what happened.
Have a nice day, Jean-Michel from the Promocoiff team.