Customer reviews of Promo Coiff

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 371 published reviews
5 348 94% 4 17 5% 3 2 1% 2 1 0% 1 3 1%

Summary of reviews

Promo Coiff consistently delivers quality products at very reasonable prices, making it a go-to destination for customers seeking value. The professional and attentive team provides excellent advice, fostering a welcoming atmosphere that enhances the shopping experience. Fast shipping is a recurring highlight, with many reviews noting packages arriving promptly and in good condition. Customers also appreciate the reliable and efficient customer service, often mentioning the team's availability and willingness to assist with any inquiries or concerns.

Reviews 1, 2, 3 and 4 stars

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diane D.
Rating: 1 out of 5
following a purchase from 20/04/2026
The cream (cosmetic reference 3A) that I ordered was definitely expired, I have been using it for over 10 years and really the smell was rancid. I threw it in the trash. I am very disappointed!!!
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Response from Promo Coiff
Hello Diane,

We are sincerely sorry to hear about your bad experience with the cosmetic reference cream 3A. This issue does not reflect the quality we wish to offer our customers at all.

We sincerely apologize for this inconvenience. We have processed a refund for the concerned product.

Thank you for taking the time to report this issue to us, it allows us to remain vigilant regarding the quality of our products.

Best regards,
Lucie from the Promocoiff team
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Catherine T.
Rating: 1 out of 5
following a purchase from 03/09/2025
I still haven't received my order, even though I paid for it.
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Response from Promo Coiff
Hello Catherine,
I completely understand your concern and thank you for bringing it to our attention. After checking, it seems that your package was indeed delivered to the pickup point you selected when placing your order. However, to clear up any doubts, I will contact the carrier to obtain further details and ensure that there was no distribution error.

I will keep you informed quickly about the progress of my inquiries.

Your satisfaction is essential to us, and rest assured that we are doing everything possible to clarify this situation as soon as possible.

Best regards,
Lucie from the Promocoiff team
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REKIA D.
Rating: 4 out of 5
following a purchase from 06/09/2025
Very satisfied with the product and I recommend it, except there is a small issue, the product has a bit of a strong smell otherwise it works very well
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Response from Promo Coiff
We are delighted to hear that the product meets your expectations and we thank you for your recommendation! Regarding the smell you noticed, it is indeed common for this type of product to emit a somewhat strong scent. This comes from the active ingredients present in the formula: they are what ensure its effectiveness, but they also explain this characteristic smell...
We hope you will continue to fully enjoy your product and would be happy to assist you again with your future hair care needs. Please do not hesitate to reach out to us for any advice or new orders!
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Vincent A.
Rating: 2 out of 5
following a purchase from 13/05/2025
Osma soap Plus the same scent as the one I used before and it lathers less afterwards I thought I would have a bowl with integrated soap inside and I got an empty bowl with a refill of smaller diameter than the bowl and which therefore does not fit the edges Economy economy
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Response from Promo Coiff
Hello,
it can happen that the quality of the product deteriorates during storage.
I am sending you a new soap. My absolute priority is the satisfaction of my customers. As soon as you receive it, I invite you to modify your reviews if you are satisfied. I am at your disposal and wish you a pleasant day, Jean-Michel Garcia from the Promocoiff team
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sylvie A.
Rating: 4 out of 5
following a purchase from 06/02/2025
Everything was perfect
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Response from Promo Coiff
Hello Sylvie, many thanks for your positive feedback and your 4/5 rating! We're delighted to hear that you found everything perfect. Your satisfaction is our priority, and we hope to see you again soon.
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AURORE L.
Rating: 1 out of 5
following a purchase from 08/01/2025
I bought patina to revive my highlights and as a result I had the same base as my natural base everywhere. I had to redo some highlights. Disappointed with my purchase.
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Response from Promo Coiff
Hello, we're really sorry that the product didn't meet your expectations. The patina shine 0.2 has no covering power. The patina only counterbalances the golden highlights.
Please come into the store so that we can find out what happened.
Have a nice day, Jean-Michel from the Promocoiff team.
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CHRISTELLE L.
Rating: 3 out of 5
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Response from Promo Coiff
Thank you for sharing your experience!
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marie J.
Rating: 4 out of 5
The products are of very good quality
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Response from Promo Coiff
Thank you for your feedback! We are happy that you like the quality of our products ! See you soon at Promocoiff !
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valerie S.
Rating: 4 out of 5
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Response from Promo Coiff
Thank you for sharing your experience.
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Marie-Claude B.
Rating: 4 out of 5
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Response from Promo Coiff
We appreciate your feedback.
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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
No call, no explanation until I was concerned about the slow delivery. Delivered 3 weeks after ordering, although I've never had a problem with delivery times. On the contrary, it was fast, within 3 days. I hope this is just an isolated episode. Otherwise quality products
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Response from Promo Coiff
Hello, indeed, a problem of stock management appeared on one of the ordered references. This is and should remain an isolated episode. We apologize for the inconvenience. Jean-Michel from the Promocoiff team
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Acheteur vérifié
Rating: 4 out of 5
Choice of products and attractive prices
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Response from Promo Coiff
Thanks for your opinion!
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Acheteur vérifié
Rating: 4 out of 5
Fast delivery
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Response from Promo Coiff
I'm glad you're happy with the delivery times!
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Super quality price, nothing to say just that the delivery takes a little more temp than expected ??
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Response from Promo Coiff
Hello, thank you for your review. Our delivery service is Colissimo with signature from La Poste. The delivery time is normally 48 hours and it may indeed happen that there are one or two days more. We apologize for any inconvenience. The Promocoiff team
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Acheteur vérifié
Rating: 3 out of 5
Coiffure a la chaine vite vite vite !!!
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Response from Promo Coiff
Hello, Promocoiff is an independent wholesaler of hairdressing and beauty products. We sell products but do not practice hairdressing. We understand that the name Promocoiff can lead to confusion and assume that there has been a misunderstanding. If so, could you please re-evaluate your rating? If not, we welcome all suggestions for improvement and would be delighted to discuss the source of your dissatisfaction. Sincerely, The Promocoiff team.
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Pleasant and warm welcome, good advice
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Response from Promo Coiff
Thank you for your feedback!
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Rating: 4 out of 5
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