Customer reviews of ProTubeVR

8,9 /10

Based on 184 published reviews

Summary of reviews

ProTubeVR consistently delivers fast, reliable shipping and strong product quality, with many customers praising rapid delivery and sturdy materials that enhance VR gameplay. The support team is highlighted for responsiveness and helpful guidance, resolving issues promptly and offering replacements or assistance as needed, which reinforces trust and loyalty. Customers repeatedly note excellent and professional service, frequent compliments on the products, and a positive overall experience, especially for gunstocks, magtubes, and haptic accessories that enhance immersion. Overall, the store is seen as a dependable source for VR accessories, combining durable components, efficient delivery, and attentive customer care.

2 star reviews

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Wayne R.

Published on 28/08/2025 à 22h28 following a purchase from 28/07/2025

Quest three protest joysticks The joysticks were great, but on both my left and right joysticks after only a month the flexible rubber shaft failed and tore in half I tried to get support online, but the website would not take my order number and let me complete the documents I had to order and pay for replacement parts

Response from ProTubeVR Published on 09/09/2025

Sorry to hear that. On the Support page, further down there is a general questions form you can use if you are having issues with the first form. Additionally, you can reach support mail directly through [email protected]. Make sure to check spam folder when waiting for a response, sometimes support email go there.

Eric J.

Published on 24/05/2025 à 16h39 following a purchase from 22/04/2025

The Provolver is kind of an expensive toy, it feels good in hand, but the reason to buy this is to feel immersed because of the recoil it simulates. Its just a weak rattling, comparable to the vibration of your phone. Not worth the money to spend.

Response from ProTubeVR Published on 02/06/2025

While the amount of kick and rumble a person will want is subjective, it will never be able to simulate 1:1 the kick strength of a real handgun like an M9 or an SMG like an MP5 or P90. Setting aside how to design such a thing, the amount of power required, power draw required, etc., there is a limit to what a VR controller can handle and still maintain satisfactory tracking for proper gameplay. Additionally, not all different VR HMD brand controllers are made equally. Your mileage will vary controller to controller regarding sensitivity to kick and rumble, and how strong it can be without disrupting gameplay. Even the amount of this disruption is subjective user to user.

On SteamVR we have a Steam Companion App where users can adjust the strength of kick and rumble to their preference to mitigate this disruption.

Jason S.

Published on 07/05/2025 à 19h53 following a purchase from 04/04/2025

Expensive and poor quality

Response from ProTubeVR Published on 02/06/2025

Poor quality does not sound normal. This sort of thing is likely covered by our extensive warranty. (refer to here: https://www.protubevr.com/en/content/34-warranty) As always, should you encounter any issues, be dissatisfied, or have any questions, don't hesitate to reach out to support. If you are not happy with your product, you have 30 days after receiving it to initiate a return. https://www.protubevr.com/en/content/91-refund-policy

Anthony G.

Published on 22/01/2025 à 17h09 following a purchase from 21/12/2024

Decent items. Got hit by a massive import duty tax so ended up paying far more than i wished i had. The downside from ordering outside of the Uk. Shame, but has completely put me off buying anything else

Johnathan M.

Published on 03/01/2025 à 10h28 following a purchase from 01/12/2024

Not the best in my opinion