Customer reviews of ProTubeVR

8,9 /10

Based on 184 published reviews

Summary of reviews

ProTubeVR consistently impresses with its exceptional product quality, with many highlighting the superb materials and innovative designs that enhance the VR experience, particularly for flying and shooting games. The Gen 3 ProVolver Pistol is frequently mentioned as a game changer due to its immersive haptic feedback and realistic balance, making it a must-have for enthusiasts. Customers also commend the fast and reliable shipping process, often receiving their orders quickly and without hassle, which adds to the overall positive shopping experience.

3 star reviews

Reset filters

Dave G.

Published on 03/09/2025 à 15h35 following a purchase from 01/08/2025

I was happy enough with the bits I ordered but not with the customer service I recieved when asking what I should do as 2 of my butterflly parts have broken and when I look at your web site it says they are expensive and to contact customer service which I have done twice now with no reply, I was also going to ask for a few more ridged washers or whatever they are called and some o-rings to give my protube carbom a bit of a service

Response from ProTubeVR Published on 09/09/2025

Sorry to hear that. Did you check spam folder for response? Did you try a second e-mail address through general form? You can also reach out directly through [email protected]

Christian D.

Published on 04/06/2025 à 16h16 following a purchase from 01/05/2025

I only received one right-hand product for the controllers, it was the top attachment. It would have been nice to have both right and left hands??

Translated reviews

Response from ProTubeVR Published on 04/07/2025

Hello Christian, thank you for your feedback.

I reiterate what I said about your review regarding the attachments as spare parts:
It is indeed on our side that it is lacking. The current lateral option allows you to choose between left hand or right hand, but not the complete pair. And the current visuals can indeed be misleading. We will correct this quickly by modifying the images and adding a "pair" option to avoid any misunderstanding.

Thank you again for your report, it helps us improve the experience.
The ProTubeVR team

Gerben H.

Published on 23/05/2025 à 15h56 following a purchase from 18/04/2025

The product works, and really is adding experience towards some games. Only downsides are the customer service is not responding to my messages. Also the app seems to be popping up in my screen when playing - which can be annoying. And also the provolver seems to switch off itself when the battery is around 20% It seems the product could be improved. Especially for almost 400 euros.

Response from ProTubeVR Published on 02/06/2025

When you reach out to support, make sure to check your spam folder for responses. We respond to support tickets typically within 1 working day. If you do not receive a response after 2 days, don't hesitate to reach out again, or ask in our discord server. Consider using the general form below instead, and using an alternative e-mail address. Very rarely, for whatever reason, our responses are denied and do not go through. We do everything we can to get in touch with customers when this happens, but there is a limit to what we can do with the information we are provided by the customer.

Regarding the app popping up on screen when playing, the customer is referring to our Steam Companion App, showing up in their SteamVR view when playing a game. To solve this you go into SteamVR settings and disable theater mode for non VR apps. As SteamVR updates over time, the location, and name, of this setting has changed and may change again. This is not an issue with our app specifically, but an option within SteamVR itself the user can enable or disable.

At low % battery the device will not function as intended. At 20% (I think starting at 25%?) the LED changes from green to red to rapidly blinking red. At this state, it is recommended to charge back up again before continued use to avoid encountering the issues described by customer.

Justin H.

Published on 27/02/2025 à 18h17 following a purchase from 27/01/2025

I saved up for three years and I finally made the purchase. The selection of quality games you can play is much to low for the price. The amount of "recoil" felt is nowhere near close to the real thing.

Damien S.

Published on 16/02/2025 à 17h18 following a purchase from 17/01/2025

the MagTube VR gunstock was a great purchase. I'm able to configure it to how i want and need for the games i play. My only issue is how the controller mount bracket magnetizes to the stock, the angle mounts make it impossible to switch hands for games like Paintball which was the main reason i bought it

Luis G.

Published on 23/01/2025 à 09h02 following a purchase from 21/12/2024

Resolución worst finished and polished that the meta Quest2 adapters I bougth 2 years ago.

Nicholas J.

Published on 07/01/2025 à 10h27 following a purchase from 16/10/2024

The product isn't comfortable for me to use but other than that it's a good purchase

Gary A.

Published on 06/01/2025 à 13h26 following a purchase from 05/08/2024

Love this product. But it does need some bugs fixed. The timing is off about 25% of the time. But overall can play the game now without the it. Thanks