Customer reviews of Pure Deco

I placed my order a week ago and I still have no idea of the delivery date. Customer relations need to be improved

everything excellent except for the fact that a small branch is missing to reproduce the model.... but more small flowers..... the tree is really very beautiful nonetheless and I am very satisfied. fast delivery and well-protected product

Timelines okay. Products conform to the site.

Pleasant and easy-to-use website. Quick order reception. Careful packaging. The only complaint: shipping costs are too high

Item as described and received on time, perfect! A bit expensive maybe...

Little flexibility for delivery...

I first paid a significant extra for 24-hour delivery before being told that the ordered goods were not available for 15 days. The "24-hour delivery extra" payment was of course validated by the site. I then had to repeatedly contact the merchant site to be told there was a delay because my order was not arriving on the indicated date (I would have had no info if I hadn't constantly contacted the site). I was finally delivered after a month. I was repeatedly told that the carrier would contact me to set a delivery date, which did not happen. The carrier called me once at my door, I was obviously at work an hour away from my home at that time. The carrier returned on Saturday morning, unwilling to climb the stairs because there is no elevator in my building, the reason why I had requested and paid for delivery!!! (detail of course not specified by the merchant site.) A total scam, no commercial gesture, no apology.

Good quality of the products offered

good information regarding order tracking for my items no problem

On the site it says: delivery in 48 hours, except that it's just the shipping method, not counting the warehouse preparation (package ordered on the 11th and received on the 24th). The package arrived in poor condition (thanks to the post office). But pure deco was quick to resend the same product to another address (given the delay). So, good site but order in advance if it's for a gift.

Great responsiveness

MATCHES THE PHOTOS; good delivery tracking via email.

Receipt of the goods without any problem. Perfect packaging with protection. Very reasonable waiting time for receiving the package.

Too bad there are shipping fees for every new order!

nice site pleasant to use

The delivery is fast and we are informed of the order shipment. I ordered MimiLou stickers but I find them smaller than in the photo on the site!

1_I find the shipping costs high and especially not decreasing based on the order amount. Paying 6.40 on a 34 euro order hurts. 2_ The site advertises 24-hour delivery. In fact, for an order placed on Sunday, we received it on Thursday, but May 1st was a holiday. But in any case, the tracking information is great!

EVERYTHING IS PERFECT THANK YOU FOR EVERYTHING

I find a lack of attention

ORDER HANDLING, TRACKING AND FAST SHIPPING, NOTHING TO REPORT!

Very satisfied with the ordered product. Clear and well-made website. Many decoration ideas.

that unavailable products be removed from the catalog

I would like the shipping costs to be cheaper.

A good ordering process, delivery within the announced deadlines. Unfortunately, many products presented are no longer in stock.

One element was not clear: I had ordered 2 items, one was available and the other was supposed to arrive in 2 weeks. On the one that was available, it was written 'available, delivery within 48h'. But since I hadn't received anything after 1 week, I ended up calling and they explained to me that they were waiting for the 2nd item to send everything together. I understand the reason given - not to pay shipping costs twice - but I find it unfortunate that this was not indicated more clearly from the start.

We placed the order and paid on 12.03.12 for delivery on a specific date: 10 or 11.04.12, which was confirmed to us. We were called back on 26.03.12 to be told that we would be delivered at best on 15 MAY 2012. So already Pure Deco waited 15 days before informing us of this additional delay, and since we paid in advance, I don't know what commercial gesture they can make towards us!!!

Not satisfied with the Liv hook (green leaf) in the photo there are 2, this is misleading because I only received one.. Moreover, the system does not work well, I have not yet managed to keep the hook from moving on the wall.. disappointed with this purchase! For the rest (Umbra wall flower and under ^mat queen mother tree) everything was fine

Easy to use, very fast order processing. Prices are a bit high. Quality products. Still a good quality-price ratio.

Fast delivery, item faithful to the description. Too bad, shipping costs too high compared to the price of my order

Very fast and efficient service, however, a big disappointment with the product whose description was too brief

Perfect!

Disappointed after buying fairy stickers; size not provided in the description, misleading photo (the silhouettes are not opposite as shown in the photo) and the worst part is that they don't even stick properly to the wall. That's all for this product, do I need to tell you my feelings!!

The products lack precision, not enough description, a small disappointment upon receiving my order, too bad... delivery was flawless and fast, best regards

Very efficient (fast - abundant follow-up information) - Only remark to make: price to watch because there are no store fees and there are shipping costs - The buyer should not pay more on a merchant site than in a store.

Aesthetically pleasing; I would have liked a slightly thicker mirror.

Having a bit more references...

Well-constructed site Fast delivery Promises kept