Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Avoid. The purchase has still not arrived, while they say it has. They are thieves.
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Response from Pure Deco
Hello, We understand your dissatisfaction as your package unfortunately did not arrive on time and we regret it. Your order has been shipped, the package has been weighed, scanned by Colissimo and delivered. Isn't the term thieves inappropriate? Best regards, The Pure Deco team
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Virginie V.
Rating: 3 out of 5
following a purchase from 10/12/2022
Hello, very good product, thank you. However, I did not expect to have so many customs fees in addition to the international shipping costs. This information should be provided to consumers so that they can make an informed decision. Thank you and good evening. Best regards
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Response from Pure Deco
Unfortunately, we cannot know the amount of customs duties for each product and for each country in addition to Swiss VAT. Best regards, the Pure Deco team
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Francois D.
Rating: 1 out of 5
following a purchase from 18/11/2022
Very expensive express payment that was useless. Ordered on Friday and received the following Thursday. The delivery person did not come to present the package on Tuesday, left it without us knowing, no email, no SMS, no phone call to a parcel relay of which we were unaware. We learned by writing and then calling the Pure Deco headquarters that the package was there. We would never have known. Shameful business practices.
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Response from Pure Deco
Dear Mrs. Weill, We are astonished by your comment! Why thank us by email and then dare to write that our business practices are shameful? The term is strong, we responded to your emails and calls to handle your requests as quickly as possible. We work with kindness and are not responsible for the errors of the carriers, as you have so well written to us by email. As a commercial gesture, we made a move and you wrote to us that you appreciated it. Best regards, the Pure Deco team
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Angélique L.
Rating: 3 out of 5
following a purchase from 11/09/2022
I am very happy with the product. I am likely to buy other products on your site. However, the "preparation of the package" is very long, you should not be in a hurry. As soon as the package is shipped, received 2 days later.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very beautiful product, well finished. Expect a good fifteen days for delivery.
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Response from Pure Deco
Hello, Thank you for your comment. However, you must be mistaken as your order was placed on August 2, shipped the same day and received 48 hours later, on August 4. Best regards,
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Chloé P.
Rating: 2 out of 5
following a purchase from 11/07/2022
A bit disappointed with the quality of the product… a simple layer of black paint without a protective finish! Too bad, especially for shipping costs of ***€.
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Response from Pure Deco
Hello, We are sorry to hear that the quality of the purchase you just received does not meet your expectations. Please note that you can return it for a refund. As for the shipping costs, they depend on the weight of the packages for shipments to Belgium. We hope we have responded favorably to your comment, our customer service remains at your disposal!
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Claudine C.
Rating: 4 out of 5
following a purchase from 18/06/2022
Fast delivery. Products well protected.
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Brigitte J.
Rating: 4 out of 5
following a purchase from 05/05/2022
Aside from the delivery, I am satisfied with my purchase
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Cyrille B.
Rating: 4 out of 5
following a purchase from 03/05/2022
Fast and efficient service. Regular updates on the progress of the order by email. However, I am still waiting for the follow-up on a return. Good product but too big for the kitchen. Thank you.
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Jean-Pascal D.
Rating: 4 out of 5
following a purchase from 18/04/2022
Super fast delivery. Product compliant with the site. Perfect packaging of the package to protect the glass light fixture. Very satisfied with this purchase
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Marie José J.
Rating: 3 out of 5
following a purchase from 03/04/2022
Beautiful product compliant with the description; but 24-hour delivery (with extra charge) not respected; the order arrives in 3 working days!
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Response from Pure Deco
Hello, We are sorry for this issue, upon reading your comment we checked and indeed, your order was processed as standard (not express). We will proceed with your immediate refund for the extra charge you paid. We apologize for any inconvenience. The Pure Deco team
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Paule M.
Rating: 4 out of 5
following a purchase from 08/02/2022
The item meets my expectations, I am satisfied, however, I had sent an email to request information from customer service and I never received a response, which is a shame because I wanted to order this item in double but in doubt, I only ordered one.
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Jean Marc D.
Rating: 3 out of 5
following a purchase from 28/01/2022
Practical for placing photos. However, it would have been practical to foresee a hanging system
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Response from Pure Deco
We follow up on your relevant remark and specify in this regard that we have stipulated this sentence in the description of the collage itself: "For fixing, just two screw heads on the wall and this large collage hangs on the screw heads with disconcerting ease." Therefore, no hanging system is provided as the photo frame simply hangs on screw heads. The ledge at the back is designed for this. We thank you for sharing this comment and hope you will derive full satisfaction from this beautiful product. Best regards, The Pure Deco team
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Jérôme S.
Rating: 4 out of 5
following a purchase from 14/01/2022
General remark on delivery: packages are systematically left outside in case of absence, which poses a risk of theft.
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Jean-Baptiste M.
Rating: 4 out of 5
following a purchase from 11/01/2022
Perfect but too bad it's made in China
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Delphine B.
Rating: 4 out of 5
following a purchase from 27/12/2021
🛍️ OK!
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Norbert V.
Rating: 4 out of 5
following a purchase from 27/12/2021
Clear website. Product description accurate
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Claire P.
Rating: 4 out of 5
following a purchase from 20/12/2021
Beautiful product
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Cecile L.
Rating: 4 out of 5
following a purchase from 18/12/2021
Hello I have not received my package which according to the post was returned to you for incorrect address
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Gwenn L.
Rating: 3 out of 5
following a purchase from 16/12/2021
the product does not match the image it is white slightly broken, the item received is light gray greenish
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Élisabeth C.
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast order and delivery
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Hakima T.
Rating: 4 out of 5
following a purchase from 07/11/2021
Fast shipping but shipping costs too high! As a result, this could hold me back for other orders. Otherwise, quality product even if the screws are very fragile.
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Catherine T.
Rating: 4 out of 5
following a purchase from 07/11/2021
***
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Sarl Savana Lgm L.
Rating: 4 out of 5
following a purchase from 03/11/2021
Hello, Perfect delivery service, fast shipping and product in accordance with the description (aside from a few irregularities on the coating). As a restaurant manager, I will again call upon the professionalism of Pure Deco. Thank you
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Geraldine P.
Rating: 3 out of 5
following a purchase from 01/10/2021
Hello. I received my package well. There was a delay. Which is not a problem. I had to contact you twice to inquire about an approximate delivery date. I would have simply liked to be informed. About the situation by your services. Best regards. ***
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Clarence B.
Rating: 2 out of 5
following a purchase from 12/10/2021
Hello, I have received my order *** but I had to pay almost *** CAD in customs duties and I do not find that normal. You should have warned me that I would have to pay customs duties knowing that you knew the package was for Canada. Best regards.
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Marie-Céline P.
Rating: 4 out of 5
following a purchase from 09/10/2021
Delivery made on time.
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Cécile M.
Rating: 2 out of 5
following a purchase from 09/10/2021
Change your delivery provider. The post is really no longer possible. We give instructions to pick up the package at a pickup point and not the delivery person comes back and of course it is up to us to go down and respond in a second otherwise the delivery person is already gone! It's really a shame because delivery is the last thing we remember! Otherwise, the purchase on the site went very well. Package very well packaged to avoid receiving the broken item!
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Natalie O.
Rating: 4 out of 5
following a purchase from 08/10/2021
Very nice products, order fulfilled very quickly. A small downside for the return procedure which differs from usual procedures (agreement email with return slip to print as an attachment, which avoids having to return to the site) and is not very intuitive. I would recommend this store without any problem.
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Clotilde F.
Rating: 4 out of 5
following a purchase from 07/09/2021
Packaging speed too excessive.
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Denis P.
Rating: 4 out of 5
following a purchase from 28/03/2021
Despite a much longer delay than expected, Pure Deco managed this delay well by informing me and responding to all my requests. The product meets my expectations and arrived in good condition in careful packaging.
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Didier L.
Rating: 4 out of 5
following a purchase from 30/06/2021
More responsiveness, slightly shorter deadlines, and a card or loyalty points because when you buy several items for €660 you expect a return from the seller as well. For the service, nothing to complain about regarding the quality of the products and originality.
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Véronique L.
Rating: 4 out of 5
following a purchase from 13/07/2021
Everything is perfect except the shipping costs to Belgium which cost half of the purchased item!
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Élodie B.
Rating: 1 out of 5
following a purchase from 08/07/2021
Purchase of a console for almost €700. Two damaged legs. IMPOSSIBLE to reach the store for days + no response to my email request. This is unacceptable!!!
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Response from Pure Deco
Dear Madam, Our Customer Service is committed to responding to emails within a maximum of 48 working hours, your email has been processed on time. You acknowledged receipt of our response and to this day we are still waiting for the elements that allow us to process your request. Your turn to hope to hear from you, Best regards.
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Christophe R.
Rating: 4 out of 5
following a purchase from 19/06/2021
Shipping costs to Belgium are quite discouraging (***) for small accessories. The packaging is done carefully but with too much bubble wrap (let's limit the amounts of plastic). Products seem to be of good quality (time will have to confirm this).
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Joëlle V.
Rating: 3 out of 5
following a purchase from 11/06/2021
Confirms what I was expecting
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Philippe C.
Rating: 4 out of 5
following a purchase from 19/05/2021
fast delivery despite one of the 6 products being out of stock
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Cecile P.
Rating: 4 out of 5
following a purchase from 26/05/2021
Nothing to report, fast service
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Veronique S.
Rating: 1 out of 5
following a purchase from 06/05/2021
More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question
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Response from Pure Deco
Hello Madam, You contacted us by phone on May 17 and then by email to inform us that your package had not yet been delivered. You wrote this comment on May 14, so before contacting us. Unfortunately, we could not know that your package had not been delivered. A complaint was made on the same day, but for shipments to Martinique, the response time from Colissimo is 30 days. We sincerely hope that your package reaches you as soon as possible, rest assured that we are doing everything we can to find a quick resolution for your package in transit. Best regards,
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Stefan K.
Rating: 2 out of 5
following a purchase from 01/05/2021
The furniture was delivered with a scratch on the top, we reported it, except that it is the last piece of furniture in stock and an exchange is not possible. We find that 20% compensation is not up to par... it is still a high-end piece of furniture and you knew about the defect at shipment.
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Response from Pure Deco
Hello Mrs. Sylvie Konzack-Wenger, We are very surprised by your comment as we clearly stated in writing that the console was checked before shipping and that it was in perfect condition. You also indicated in writing that "it was very well packaged". You also specified that you did not want a refund. Given that this model is out of stock, we had no choice but to offer you a discount. We proposed a 20% discount, and at no time did you indicate that this was not acceptable to you. Given your photo, the scratch is slight and occurred neither before shipping nor during transport. Hence our astonishment at reading your insulting comment. We have been working with kindness for 16 years, rest assured that we do our utmost to satisfy our customers. Also, allow us, but we cannot accept that you write such remarks. Best regards,
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