Customer reviews of Pure Deco

Reduce the delivery slot (8am/6pm) by half a day

Hello, the candle has no assembly instructions. Well, with a bit of common sense, we manage. Except that the manufacturer provides a notice to fill the container but nothing for the assembly of its product. Otherwise, the shelf is perfect. Best regards, ***

Hello, I have not received my packages

Very nice site easy order and very fast delivery.

Nice product and correct timing - no problem before receipt _ but way too much packaging for such a small item _ sending it in an envelope would have been sufficient and unfortunately one piece out of 6 is non-compliant_these are nails at *** euros each, out of the 6, one is not compliant _ I sent an email, I am waiting for a response, thank you. Best regards

Very aesthetic and functional paper basket but deplorable Chronopost delivery. The delivery person shoved the package into my mailbox and thus jammed the door! impossible to open this box: we had to wait for the postman's passage to remedy this ...!

I found the delivery time very long and ended up with an item (€269!!) that is absolutely not in accordance with what was ordered, radio silence despite calls and emails sent with photos.

Hello. Order delivered very quickly and the quality of the products is excellent. Just avoid sticking a Pure Deco label, about 6x4 cm on the back of the product that tears millimeter by millimeter when you want to remove it. Nothing more disappointing from a brand that seemed to pay attention to quality and its customers. Best regards.

The product can be returned, but it is not indicated that shipping costs are the responsibility of the customer (unless you read the general sales conditions...). The rug being a bulky item: return shipping costs are very high, especially after already being charged for shipping costs during the initial order! And it's up to the customer to figure out how to go through Colissimo or find a carrier. I will not order from this site again, which hints at exchange possibilities without specifying the costs that will be incurred for bulky items. And contrary to what the contacted customer service indicates, it has nothing to do with whether the product is on sale or not...

Nice products and delivery as expected

Delivery times are very fast and the product is very well packaged.

I was hoping for brighter colored placemats and thicker material. Delay of 1 to 2 weeks, it was 2 weeks but product well packaged, received in impeccable condition and I like it despite everything. I recommend this site.

Very fast delivery, beautiful products with quality materials. Too bad one of them was poorly assembled and we had to fix it properly. A good purchase!

- large selection of very good quality products, at a high price but still reasonable - too bad the delivery is so slow, especially when it comes to a single product (out of stock, and whose availability on time is uncertain), which blocks the rest of the order!

Fast delivery but paper basket with a large scratch.

The details regarding the announced delivery dates and the tracking method were strictly respected.

Despite receiving a damaged product and some necessary email exchanges, we obtained a new product in good condition. The fact of keeping the damaged product as compensation is appreciated as the second jewelry box arrived after Christmas. Thank you for this gesture and I understand the delays during this holiday season.

Small downside as the largest mirror is chipped in one place and it seems irreversible! Otherwise no problem with the delivery.

On a set of 5 mirrors, the largest one has a black dot embedded in the glass?

The product corresponds to the images on the site. The black plastic cable ties are ugly, which is a bit of a shame.

No problems, processing and shipping of the order very fast.

Product matches the photo. Shipped quickly and received on time.

Happy with my very good quality product. Thank you

I ordered an extremely fragile product. It arrived broken because it was very poorly packaged. It would have required additional precautions to avoid this kind of situation. What a shame for you and for me. Fortunately, I was lucky enough to find this product elsewhere which was delivered to me with individual packaging for each item to ensure its arrival in good condition. The customer service was very responsive and sent me the necessary items for a free return. Thank you for that.

I was not notified of the delivery!!!

The products are very good, nothing to say. Unfortunately, the delivery scheduled for a Saturday (birthday day for the gift) only arrived on Monday! So disappointment...

Received quickly a very pretty product

Order processed quickly, package arrives in condition... the content is a Christmas gift... to be continued...

Satisfied. Different colors for the desired product. Quick online purchase just like the receipt of the package.

Item corresponds to the order, fragile item well packaged, very good delivery times

Perfect. things clear and fast.

Purchased products meet expectations. Fast and efficient delivery.

I find that the delivery is very long for the two orders I placed.

Hello, I am very disappointed that you did not specify that this lamp oil was not transparent but had a yellowish color.

Good process from order to delivery, thank you

Hello, I am satisfied with the ordered items. However, the package was forced into my mailbox by the delivery person, leaving no possibility to open it to retrieve the package. I had to moisten the cardboard with water so that it took up less space and be able to turn the key in the lock to finally open it. Your site indicates that it is important to check the contents of the order in the presence of the delivery person but in this case, I could not do it; fortunately, the items were not damaged! Best regards,

I am satisfied with the ordered product. I received it on time and very well packaged.