Customer reviews of Pure Deco

Dear Customer, After verification, our Customer Service was not informed of your complaint. With a simple email, we would have been happy to send you the missing screw for your wall shelf. Hoping to have the pleasure of fully satisfying you on your next purchase, Best regards,

Hello, In view of your dissatisfaction, we have checked and your order was indeed shipped within 2 weeks (excluding weekends and holidays), as indicated in your shopping cart and in your order confirmation email. Upon shipping your order, we informed you of the shipment and sent a tracking link for the package. We hope to have the pleasure of fully satisfying you during a future purchase. Best regards,

Hello, I am following up on your severe comment regarding our service. Your order indicated available within 2 weeks was shipped within 1 week and you were informed by automatic email. We graciously offered you the bulbs while these lights are sold without bulbs. The finishes are in accordance with your order. The detailed product description states: Pink glass: : rim, socket and rosette in gold Green glass: : rim in silver, socket and rosette in black Smoked glass: : rim in silver, socket and rosette in black Despite our efforts to provide you with the best quality of service possible, we are sorry to read your very severe comment. Best regards,

Hello, we are sorry to hear that you encountered a delivery issue. Our Customer Service will contact you immediately for a replacement. Best regards,

Hello, Upon reading your severe comment, we believe you are mistaken because your comment is not accurate. Indeed, you ordered on 11/04/2020 during the lockdown and the Easter holiday weekend. The indicated and confirmed delivery time for your order was 2 weeks. You received your order on 28/04/2020, exactly 2 weeks after ordering. As for the quality of the items and any defects, you ordered bathroom bins from Pure Deco. We have been selling this model for many years and this is the first time we have received such a remark. If you wish to report a quality defect, we invite you to contact our customer service. We will do everything possible to provide a concrete response to a specifically stated issue. As for the colors, you ordered a black model and a gray one. You indicate that the colors do not resemble. Although the photos are not contractual, the black is indeed black. As for the gray... We regret that you question our reputation so virulently for bathroom bins delivered on time, black and gray indeed, and without having contacted our customer service for a potential defect. If your order does not satisfy you, you could also have made a return request and we would have refunded you in full. Since you did not wish to take this step, we believe your only intention was to leave a negative review. Best regards,

Hello, I confirm that your order has been shipped in its entirety in two separate packages. My colleague from customer service informed me that one of the packages is currently in customs, we are sorry but unfortunately, we cannot intervene on the customs clearance. Best regards,

Hello, We are sorry that your package was delivered in a week but all transports are currently delayed due to the Covid 19 confinement. Your order of 29/03/2020 was shipped by Pure Deco on 01/04/2020 and delivered on 08/04/2020 by Colissimo. We sincerely hope that everything returns to normal and that we can satisfy you on a future order. Best regards,

Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.

Hello, Thank you for taking the time to write a comment, but this is probably an error. Indeed, you ordered table sets indicated as available within 2 weeks and your order was shipped 10 days later, so the delay was shorter than the announced delay. We thank you for your trust, Best regards,

Hello, After verification, the product you ordered was indeed indicated as available within 2 weeks. This mention is specified on our site in the product sheet and in the shopping cart, then in the order confirmation email you received. We are sorry that your trivet was not in stock at the time you ordered it and hope that you are completely satisfied with it. Best regards,

Hello, I would like to respond to your comment because we indicated the delivery day to you but the delivery person showed up and you were absent. Best regards,