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Rating: 4 out of 5
Delivery compliant with the order. Fast shipping.
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Nice item, order processed and shipped quickly, very satisfied with my purchase on this site! Thank you!
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Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
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Rating: 1 out of 5
My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.
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Response from Pure Deco
Madam, Our customer service has confirmed to you that the ordered product has a availability delay of 2 weeks, as indicated on our site and in your order confirmation. We hope that you will be completely satisfied with this order. Best regards, The mediator Pure Deco
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Rating: 4 out of 5
Fast, Cheap, Good quality
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Rating: 4 out of 5
Serious site, fast delivery, very good product
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Rating: 3 out of 5
Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.
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Response from Pure Deco
Hello, In response to your comment, we would like to provide important clarification: - your order was placed on 10/07 at 8 PM so you could not receive it on the 12th with standard delivery - it was shipped on 11/07 although it consists of a discounted item - you should indeed have received it on Friday the 13th - Saturday the 14th being a holiday, delivery was made on Monday the 16th. In the end, there is only one day of delay on the part of the carrier, we are sorry and we ask you to please excuse us. We hope to have the pleasure of fully satisfying you during your next order. Best regards, The Pure Deco Customer Service
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Efficient, quite fast. Perhaps a personalized response is missing so that the service feels less automated.
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Rating: 4 out of 5
Fast delivery thank you. Too bad I couldn't get the number I needed. There were only 2 pieces left and I needed 10. I have to place another order and pay the shipping fees again. Risking not having the necessary number again.
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Rating: 4 out of 5
very good service
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Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
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Rating: 4 out of 5
Buying online is very simple and the delivery is very fast. I am happy to have found the products I was looking for, however the quality of one of them is not as expected, I am waiting for news from the site to confirm that I will get an exchange.
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Rating: 1 out of 5
Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.
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Response from Pure Deco
Hello Madam, Our Customer Service has confirmed to you during our multiple exchanges that Colissimo offered you a choice of delivery locations. Without a response from you, Colissimo placed your package in the nearest pickup point. We are sorry that the opening hours did not suit you. After checking your file, I see that you did indeed retrieve your package on the same day you left your review on our partner Ekomi's site. We are pleased about that. For any further information, our customer service is at your disposal. Best regards, The mediator Pure Deco
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Rating: 4 out of 5
Everything arrived on time and in good condition. I didn't have time to use them.
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Rating: 4 out of 5
Fast delivery. Products matching the description on the site. I will definitely use this site again!
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A
Rating: 4 out of 5
Precise and efficient service
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Rating: 4 out of 5
It is just a pity that you have to block a day for delivery: delivery time slot: 8am/5:30pm!
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Rating: 4 out of 5
Order processed and received quickly. Difficulties in placing the order (had to enter my email address and password multiple times and reconstruct the shopping cart several times).
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Rating: 4 out of 5
Very satisfied with this site, product conforming to the visual! Very protected packaging and quick delivery!
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Rating: 4 out of 5
Simple and easy to contact in case of issues and quick reception.
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Rating: 2 out of 5
I received the wrong product (cloud lamp instead of moon). I sent an email and did not get a response.
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Response from Pure Deco
Hello Madam, After verification, your email was indeed processed the same day and the replacement product has been shipped to you. Upon reading your severe comment, my colleague from customer service called you to verify that you had indeed received our email, which you confirmed to her. Our team is at your disposal for any further information. Best regards, Pure Deco mediator
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Rating: 3 out of 5
one of the two people I spoke to on the phone was efficient, the other not at all
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Rating: 4 out of 5
I just had a small issue with the product but they were very responsive in handling the customer service.
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Rating: 4 out of 5
Perfect.
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Rating: 4 out of 5
very satisfied with the site: - very good tracking of the shipment, - very fast order shipping. A downside independent of the site: delivery by post which at the announced passage time on the notice, there was someone in the offices and no second passage was planned. Necessary trip to the post office.
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Rating: 4 out of 5
The products are very easy to find and super simple to order.
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Rating: 3 out of 5
Package well delivered, bulbs not damaged but product not up to my expectations
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Rating: 4 out of 5
Package arrived quickly and in good condition. Compliant with the order
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Rating: 4 out of 5
The product is beautiful and meets our expectations. However, there is no assembly instructions and the provided fixing system is not suitable for Placo.
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Rating: 4 out of 5
Excellent, punctual, material in perfect condition. However, the product was left at the entrance, with no help to carry it upstairs.
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Rating: 4 out of 5
Speed and efficiency!!
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Rating: 4 out of 5
Very satisfied with the service in all respects. A bit disappointed with the made in China product which has a defect on the framing of the mirrors
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Rating: 3 out of 5
I received the item identical to what was presented on the site, what I find unfortunate is paying for shipping and not being delivered quickly hence the rating of 3/5
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Rating: 4 out of 5
FAST, EFFICIENT, COMPLIANT
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Rating: 4 out of 5
Fast and efficient delivery.
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Rating: 1 out of 5
We chose this wall lamp to make it one of the main elements of a child's room decoration. We were very disappointed with this item, especially considering its high price. It does not correspond at all to the photo on the site (smooth texture versus slight relief, white color versus yellowed effect, simple hanging bag ...). The fact that I take the time to write this comment signifies all our disappointment. Sorry, I would have preferred to write a laudatory comment.
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Response from Pure Deco
Dear Madam, We thank you for taking the time to give your opinion on the product you purchased, even if this space is reserved for reviews on the service and not the products. We understand that a purchase may not fully satisfy, which is why you have 30 days at Pure Deco to return it to us. We will then proceed with your full refund. For this, simply go to your customer area on our site. Best regards, Pure Deco Customer Service
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Rating: 1 out of 5
For the price paid, I expected a minimum of quality. Very big disappointment upon unpacking the package. Paying for this vulgar piece of plastic ***€, I consider that as ***. For me, the whole thing should not be worth more than ***€. I don't find that very serious, but since it's fashionable, prices are inevitably inflated. But the customer leaves and will look elsewhere from now on. Pure deco, this will be my only and unique order on your site.
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Response from Pure Deco
Dear Sir, Upon reading your severe comment, we think it useful to provide you with a response. You did indeed receive a rosette system allowing you to connect 5 light suspensions and not just a piece of plastic. If your order is incomplete, we encourage you to contact our Customer Service. The product you ordered includes a 20 cm diameter rosette specially designed to accommodate 5 light points but also all the electrical system necessary for your lighting, namely 4 connectors, 5 cable passes, and an invisible ceiling mounting system. However, if your purchase does not fully satisfy you, you have 30 days to return it to us. We will then proceed with your full refund. For this, simply go to your customer area on our site. Best regards, Pure Deco Customer Service
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Rating: 4 out of 5
Very nice site
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