Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
Good quality product and quick reception!
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Acheteur Vérifié
Rating: 5 out of 5
Quality product that matches the description. Fast delivery. Very good!
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Acheteur Vérifié
Rating: 5 out of 5
Very fast, top.
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Acheteur Vérifié
Rating: 3 out of 5
Packaging issue, the product arrived scratched.
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Response from Pure Deco
Hello, After research, it seems that you did not contact us about this, which is regrettable because we could have considered a solution and spared you a negative opinion of Pure Deco. Our Customer Service recently contacted you, we hope to have additional information from you to quickly find a solution. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
No problem, fast delivery.
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Rating: 5 out of 5
Fast delivery in careful packaging with bubbles and reinforcements.
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Rating: 5 out of 5
Very good service: attentive, fast, efficient.
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Rating: 5 out of 5
Delivery was compliant and fast.
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Rating: 5 out of 5
good
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Acheteur Vérifié
Rating: 5 out of 5
very fast delivery, package in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
I had to contact the store by phone for a question about a product, the male person was available and had impeccable courtesy. All positive for the service of the online store Pure Deco and its telephone reception.
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Acheteur Vérifié
Rating: 5 out of 5
The service provided was impeccable
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Acheteur Vérifié
Rating: 5 out of 5
as described. fast delivery. thank you.
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Acheteur Vérifié
Rating: 5 out of 5
perfect, fast delivery, item as described, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
Everything very good, the information provided, the delivery, the packaging of the products, the refinement of the presentation (tissue paper around a blanket), the quality and originality of the products offered on the site
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Acheteur Vérifié
Rating: 5 out of 5
Super efficient!
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Acheteur Vérifié
Rating: 5 out of 5
top site
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Acheteur Vérifié
Rating: 2 out of 5
1 / Probably lack of controls (e.g. by sampling) of the product: - Indications on the packaging (pure white) not compliant with the content (blue light); - Wire connection (very thin) / transformer (heavy): breakage during use. 2 / Relatively high flat-rate delivery charges for a modest purchase amount (17.5%). I expect a mail order purchase price to be as close as possible to a local retail distribution. 3 / Good information conditions on order preparation and delivery. The product is an electric garland from the Blachère brand, made in China.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to complain about. Fast delivery and product as described.
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Rating: 5 out of 5
Fast, efficient.
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Acheteur Vérifié
Rating: 5 out of 5
Order acknowledged very quickly. Excellent follow-up. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
Good
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Acheteur Vérifié
Rating: 5 out of 5
I ordered three chandeliers on Friday (before 12pm) and they were delivered the following Thursday morning IN BELGIUM. Before I placed my order with Pure Deco, I had inquired at a Belgian store (in Ghent) for these chandeliers and they could not give me a delivery time. That's why I turned to Pure Deco. I am extremely happy!
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Acheteur Vérifié
Rating: 5 out of 5
Very well designed site, fast delivery, perfect packaging, nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
Very beautiful products, chic and simple. Ultra fast shipping, with suitable packaging.
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Rating: 5 out of 5
Fast and careful shipping!!! Congratulations
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Acheteur Vérifié
Rating: 5 out of 5
Fast shipping and items that perfectly match the description, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
after a delivery error everything went well and I received this package on time thank you
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery with effective tracking, product conforms to the photos. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
Relevance of the proposed products, ease of access to the site, speed of delivery, effective packaging of fragile products.....everything was perfect.
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Acheteur Vérifié
Rating: 3 out of 5
The site does not contain enough descriptive information about the products, poorly organized, not enough photos of the items in context. The carrier was supposed to come today, 21/11/14. I waited at home all day since 8 AM this morning. It is 6 PM and he still hasn't come while the delivery hours end at 5:30 PM. Already the fact of not offering a time slot is not practical (who stays at home without moving from 8 AM to 5:30 PM on weekdays?). A fool like me. So waiting for nothing is infuriating!
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Acheteur Vérifié
Rating: 5 out of 5
very good quality of service, delivery time respected.
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Rating: 5 out of 5
Ease, efficiency, speed... what more can I say? Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
Clear site, easy order, fast delivery. Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
Tracking, speed.
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Acheteur Vérifié
Rating: 1 out of 5
Package still not received! And NO tracking on the site. I therefore do not know if the package has been sent. I am starting to fear that I will not receive it. This is very annoying. Other sites provide information; it is reassuring to know where our order stands.
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Response from Pure Deco
Hello, In response to your comment, you ordered on our site on November 5 a product indicated as available in 2 weeks. This product was shipped to you on November 13, that is, 8 days later. We are also surprised that you could not access your order tracking information, available as on most sites. We also sent you several automated order tracking emails, including one allowing you to directly access your package number. We have verified the proper delivery of your order and hope that you will be completely satisfied with it. Best regards, Your Pure Deco Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
I am very satisfied with my order on the pure-deco site (mishmash). The phone support provided me with good information about the product and the order as well as the delivery went well.
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