Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
The products are very good, nothing to say. Unfortunately, the delivery scheduled for a Saturday (birthday day for the gift) only arrived on Monday! So disappointment...
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Mathilde R.
Rating: 3 out of 5
following a purchase from 28/09/2020
I find that the delivery is very long for the two orders I placed.
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Laetitia B.
Rating: 3 out of 5
following a purchase from 04/10/2020
Hello, I am very disappointed that you did not specify that this lamp oil was not transparent but had a yellowish color.
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Guittat N.
Rating: 3 out of 5
following a purchase from 25/09/2020
Hello, I am satisfied with the ordered items. However, the package was forced into my mailbox by the delivery person, leaving no possibility to open it to retrieve the package. I had to moisten the cardboard with water so that it took up less space and be able to turn the key in the lock to finally open it. Your site indicates that it is important to check the contents of the order in the presence of the delivery person but in this case, I could not do it; fortunately, the items were not damaged! Best regards,
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Michel C.
Rating: 2 out of 5
following a purchase from 10/08/2020
The ordered item arrived with one screw missing. I fixed it but I was disappointed by this important detail.
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Response from Pure Deco
Dear Customer, After verification, our Customer Service was not informed of your complaint. With a simple email, we would have been happy to send you the missing screw for your wall shelf. Hoping to have the pleasure of fully satisfying you on your next purchase, Best regards,
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Amandine L.
Rating: 3 out of 5
following a purchase from 02/08/2020
Hello, Your service is very good, however I am completely disappointed with the jewelry box. Your site leads me to believe that these are made in France products, hence the prices which I find high, but I thought it was worth the cost and ultimately when I receive the box: Made in China! A box worth ***€ made in China, what a shame. I feel cheated. I wanted to return the item but I couldn't find my order on your site. In short, bad experience and I absolutely do not recommend you.....
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Elisabeth L.
Rating: 2 out of 5
following a purchase from 05/07/2020
20 days for receipt without being kept informed until the day before.
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Response from Pure Deco
Hello, In view of your dissatisfaction, we have checked and your order was indeed shipped within 2 weeks (excluding weekends and holidays), as indicated in your shopping cart and in your order confirmation email. Upon shipping your order, we informed you of the shipment and sent a tracking link for the package. We hope to have the pleasure of fully satisfying you during a future purchase. Best regards,
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Nathalie B.
Rating: 1 out of 5
following a purchase from 29/06/2020
- No visibility on the delivery date of the package - Lights delivered with different Equipment/ “sockets” (some in black plastic, another in gold brass...) Especially when you see the price of the light fixture - Obligation to send an email in addition to my call to report the problem.
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Response from Pure Deco
Hello, I am following up on your severe comment regarding our service. Your order indicated available within 2 weeks was shipped within 1 week and you were informed by automatic email. We graciously offered you the bulbs while these lights are sold without bulbs. The finishes are in accordance with your order. The detailed product description states: Pink glass: : rim, socket and rosette in gold Green glass: : rim in silver, socket and rosette in black Smoked glass: : rim in silver, socket and rosette in black Despite our efforts to provide you with the best quality of service possible, we are sorry to read your very severe comment. Best regards,
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Noelle L.
Rating: 3 out of 5
following a purchase from 14/06/2020
Hello, the product does not come with an assembly manual
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Béatrice G.
Rating: 1 out of 5
following a purchase from 01/04/2020
The order took almost two months to arrive at my home and the carafe was broken, so I am not very happy. Unfortunately, I did not keep the packaging, but if you wish to send me a new carafe that would be great, I can send you a photo of the broken carafe, the little fish has its two broken fins. Thank you for keeping me informed.
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Response from Pure Deco
Hello, we are sorry to hear that you encountered a delivery issue. Our Customer Service will contact you immediately for a replacement. Best regards,
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Ramzi L.
Rating: 3 out of 5
following a purchase from 25/04/2020
Beautiful suspension but very unfortunate that the safety sticker is placed on the visible part of the brass because once removed, the sticker takes off with a slight layer of brass and leaves behind glue that is impossible to clean. For a suspension of this size, the mark is quite visible. Moreover, there are a few slight imperfections on the brass, but I think that depends on the batch this time. In short, a bit expensive due to these 2 defects.
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Estelle L.
Rating: 1 out of 5
following a purchase from 11/04/2020
very long delivery time, high price for a product of poor quality (defects on all items) and the colors do not resemble at all those seen on the website. Never again!
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Response from Pure Deco
Hello, Upon reading your severe comment, we believe you are mistaken because your comment is not accurate. Indeed, you ordered on 11/04/2020 during the lockdown and the Easter holiday weekend. The indicated and confirmed delivery time for your order was 2 weeks. You received your order on 28/04/2020, exactly 2 weeks after ordering. As for the quality of the items and any defects, you ordered bathroom bins from Pure Deco. We have been selling this model for many years and this is the first time we have received such a remark. If you wish to report a quality defect, we invite you to contact our customer service. We will do everything possible to provide a concrete response to a specifically stated issue. As for the colors, you ordered a black model and a gray one. You indicate that the colors do not resemble. Although the photos are not contractual, the black is indeed black. As for the gray... We regret that you question our reputation so virulently for bathroom bins delivered on time, black and gray indeed, and without having contacted our customer service for a potential defect. If your order does not satisfy you, you could also have made a return request and we would have refunded you in full. Since you did not wish to take this step, we believe your only intention was to leave a negative review. Best regards,
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Ana Mafalda R.
Rating: 3 out of 5
following a purchase from 10/04/2020
I only received part of my order but I was not warned that it would happen like this.
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Response from Pure Deco
Hello, I confirm that your order has been shipped in its entirety in two separate packages. My colleague from customer service informed me that one of the packages is currently in customs, we are sorry but unfortunately, we cannot intervene on the customs clearance. Best regards,
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Agnes M.
Rating: 2 out of 5
following a purchase from 29/03/2020
I have not received the products
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Response from Pure Deco
Hello, We are sorry that your package was delivered in a week but all transports are currently delayed due to the Covid 19 confinement. Your order of 29/03/2020 was shipped by Pure Deco on 01/04/2020 and delivered on 08/04/2020 by Colissimo. We sincerely hope that everything returns to normal and that we can satisfy you on a future order. Best regards,
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Séverine G.
Rating: 1 out of 5
following a purchase from 20/03/2020
Package not received to date. However, marked as shipped on 23.03.
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Juliette B.
Rating: 1 out of 5
following a purchase from 27/12/2019
More than a month and a half delay in delivery.
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Response from Pure Deco
Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.
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Caroline D.
Rating: 3 out of 5
following a purchase from 22/01/2020
Delivery time too long
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Response from Pure Deco
Hello, Thank you for taking the time to write a comment, but this is probably an error. Indeed, you ordered table sets indicated as available within 2 weeks and your order was shipped 10 days later, so the delay was shorter than the announced delay. We thank you for your trust, Best regards,
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Stephanie K.
Rating: 3 out of 5
following a purchase from 12/01/2020
Satisfied with the proposed choice, the packaging is correct, one regret: the shipping time ...
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Yolande D.
Rating: 2 out of 5
following a purchase from 18/12/2019
Try to give more concrete delivery times and respect them.
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Andree L.
Rating: 3 out of 5
following a purchase from 02/12/2019
15 days of waiting
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Response from Pure Deco
Hello, After verification, the product you ordered was indeed indicated as available within 2 weeks. This mention is specified on our site in the product sheet and in the shopping cart, then in the order confirmation email you received. We are sorry that your trivet was not in stock at the time you ordered it and hope that you are completely satisfied with it. Best regards,
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Georges B.
Rating: 2 out of 5
following a purchase from 13/12/2019
One advice, watch the prices and quantity closely!
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Axel M.
Rating: 3 out of 5
following a purchase from 17/11/2019
Clearly lacking shipment tracking and information to the carrier to avoid delivery delays
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Response from Pure Deco
Hello, I would like to respond to your comment because we indicated the delivery day to you but the delivery person showed up and you were absent. Best regards,
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Mathilde M.
Rating: 3 out of 5
following a purchase from 03/12/2019
Good choice of products but too bad the shipping costs are so high! A cheaper option at a relay point would be desirable... Moreover, the shipment was particularly long: ordered on 03/12, I was only confirmed the handling on 10/12 - package received on 12/12 Regarding the product, it will be given next week so I have not yet been able to check the quality.
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Response from Pure Deco
Hello, After reading your comment, I confirm that the shipping costs are a flat fee of 6.90 euros regardless of the amount and weight of your orders. As for the delay, I am very surprised by your comment because you chose a product that was indicated to be available within 2 weeks and your order was shipped much earlier, precisely one week after your order. The delivery therefore took place before the deadline that was indicated to you. We sincerely hope that you will be fully satisfied with your future orders! Best regards,
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Claire M.
Rating: 1 out of 5
following a purchase from 30/11/2019
Product not received despite exceeded delivery time
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Boyer P.
Rating: 3 out of 5
following a purchase from 31/10/2019
Delivery: perfect Product quality: average (material)
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Julie C.
Rating: 1 out of 5
following a purchase from 25/09/2019
I am not at all satisfied. I waited for the table for more than a month and the delivery was laborious with a more than *** delivery person. ***
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Response from Pure Deco
Dear Customer, We are sorry that you are not satisfied, our customer service did inform you of the delay. Hoping to have the pleasure of satisfying you on a future purchase, Best regards,
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Amélie O.
Rating: 3 out of 5
following a purchase from 01/08/2019
Product conforms to the description. Delivery a bit late, the deadlines are not clearly defined enough.
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Response from Pure Deco
Hello, We are sorry that you find the delivery times not clearly defined enough. The deadlines are displayed in the shopping cart before ordering, then reiterated in the confirmation email after ordering. We are at your disposal for any suggestions that would allow us to improve our quality of service. Best regards, The Pure Deco team
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Dominique L.
Rating: 3 out of 5
following a purchase from 09/06/2019
generally satisfied with the service, quality product, package in good condition but delay in delivery
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Response from Pure Deco
Hello, Upon reading your comment, we checked the delay of your order. We would like to clarify that the delivery delay is due to the carrier and not to Pure Deco :-) We thank you for this feedback. Best regards, The Pure Deco Customer Service
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Jean-Yim C.
Rating: 2 out of 5
following a purchase from 25/03/2019
Delivery delay. Paint on the rack stains, we had to buy spray varnish
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Sophie T.
Rating: 3 out of 5
following a purchase from 04/01/2019
Deadline not respected, obligation to call customer service to obtain information about delivery. However, payment debited quickly.
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Astrid D.
Rating: 1 out of 5
following a purchase from 27/01/2019
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
It is regrettable not to be precise about the delivery time: from 8:30 am to 5:30 pm is a time frame that is far too wide....
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Acheteur Vérifié
Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.
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Response from Pure Deco
Madam, Our customer service has confirmed to you that the ordered product has a availability delay of 2 weeks, as indicated on our site and in your order confirmation. We hope that you will be completely satisfied with this order. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.
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Response from Pure Deco
Hello, In response to your comment, we would like to provide important clarification: - your order was placed on 10/07 at 8 PM so you could not receive it on the 12th with standard delivery - it was shipped on 11/07 although it consists of a discounted item - you should indeed have received it on Friday the 13th - Saturday the 14th being a holiday, delivery was made on Monday the 16th. In the end, there is only one day of delay on the part of the carrier, we are sorry and we ask you to please excuse us. We hope to have the pleasure of fully satisfying you during your next order. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 1 out of 5
Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.
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Response from Pure Deco
Hello Madam, Our Customer Service has confirmed to you during our multiple exchanges that Colissimo offered you a choice of delivery locations. Without a response from you, Colissimo placed your package in the nearest pickup point. We are sorry that the opening hours did not suit you. After checking your file, I see that you did indeed retrieve your package on the same day you left your review on our partner Ekomi's site. We are pleased about that. For any further information, our customer service is at your disposal. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 2 out of 5
I received the wrong product (cloud lamp instead of moon). I sent an email and did not get a response.
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Response from Pure Deco
Hello Madam, After verification, your email was indeed processed the same day and the replacement product has been shipped to you. Upon reading your severe comment, my colleague from customer service called you to verify that you had indeed received our email, which you confirmed to her. Our team is at your disposal for any further information. Best regards, Pure Deco mediator
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Acheteur Vérifié
Rating: 3 out of 5
one of the two people I spoke to on the phone was efficient, the other not at all
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Acheteur Vérifié
Rating: 3 out of 5
Package well delivered, bulbs not damaged but product not up to my expectations
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