Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Good delivery time, careful packaging. The garland works well but the fabric of a small lantern tore during installation: too bad the product is of fragile quality.
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Acheteur Vérifié
Rating: 1 out of 5
2 broken glass tubes inside the package. The breakage occurred during packaging without a doubt because the tubes were in thick bubble wrap and there are no signs of shock on the package. I request that you kindly send me 2 replacement tubes. Thank you. JS
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Acheteur Vérifié
Rating: 2 out of 5
The packaging was poorly done.
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Acheteur Vérifié
Rating: 3 out of 5
Good shopping experience. I appreciate that you deliver to North America (that's my case) BUT your payment provider (Crédit Mutuel I believe) does not accept payment by Canadian Visa card (my Visa card was refused without explanation and I see only this explanation) which does not allow ordering from abroad. Fortunately, I had a Paypal account.
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Acheteur Vérifié
Rating: 3 out of 5
I believe your products are good, but I cannot comment because I have not received them yet. I think you need to have a discussion with your partner Coliposte. The packages were sent last Friday, now a week later I still do not have the products I ordered. They came to the house when I was not there (Monday). No phone call or anything... a day later (Tuesday) I got a message that they will send SMS or put a letter in the mailbox to inform which post office they will send my package... still no info. I called today at the local post office and they still have not received. How is this possible - 5 days have passed since their arrival to deliver the package. Has it disappeared or is it just the style of Coliposte? Best regards, Tiia T.
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Response from Pure Deco
Hello, Have you been delivered? Best regards, The moderator Pure Deco
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Acheteur Vérifié
Rating: 2 out of 5
I placed my order a week ago and I still have no idea of the delivery date. Customer relations need to be improved
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Response from Pure Deco
Hello, We are following up on the comment posted on our partner Ekomi's site. It turns out that your order dated July 22 is indeed indicated as "available within 2 weeks". This information is included in the product sheet on our site, in the shopping cart, and also in the order confirmation email you received. Is your judgment not somewhat harsh? Awaiting your response, our team is at your complete disposal. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Little flexibility for delivery...
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Response from Pure Deco
Hello, In response to the comment posted on our partner Ekomi's site on the occasion of your order, we would like, in order to improve our service quality, to have some additional information. Your order was delivered by our provider, Geodis / Calberson transport. Could you tell us what your expectations were that could not be met by the carrier? Thank you in advance for your contribution, Sincerely, The Pure Deco Team
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Acheteur Vérifié
Rating: 1 out of 5
I first paid a significant extra for 24-hour delivery before being told that the ordered goods were not available for 15 days. The "24-hour delivery extra" payment was of course validated by the site. I then had to repeatedly contact the merchant site to be told there was a delay because my order was not arriving on the indicated date (I would have had no info if I hadn't constantly contacted the site). I was finally delivered after a month. I was repeatedly told that the carrier would contact me to set a delivery date, which did not happen. The carrier called me once at my door, I was obviously at work an hour away from my home at that time. The carrier returned on Saturday morning, unwilling to climb the stairs because there is no elevator in my building, the reason why I had requested and paid for delivery!!! (detail of course not specified by the merchant site.) A total scam, no commercial gesture, no apology.
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Acheteur Vérifié
Rating: 2 out of 5
We placed the order and paid on 12.03.12 for delivery on a specific date: 10 or 11.04.12, which was confirmed to us. We were called back on 26.03.12 to be told that we would be delivered at best on 15 MAY 2012. So already Pure Deco waited 15 days before informing us of this additional delay, and since we paid in advance, I don't know what commercial gesture they can make towards us!!!
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed after buying fairy stickers; size not provided in the description, misleading photo (the silhouettes are not opposite as shown in the photo) and the worst part is that they don't even stick properly to the wall. That's all for this product, do I need to tell you my feelings!!
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Acheteur Vérifié
Rating: 3 out of 5
The products lack precision, not enough description, a small disappointment upon receiving my order, too bad... delivery was flawless and fast, best regards
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