Customer reviews of Pure Deco

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
5 2 092 77% 4 509 19% 3 55 2% 2 29 1% 1 47 2%

Summary of reviews

Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.

Reviews 1, 2, 4 and 5 stars

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J
Jeanne R.
Rating: 5 out of 5
following a purchase from 07/06/2021
Beautiful product perfectly matching the photo
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Christian G.
Rating: 5 out of 5
following a purchase from 03/06/2021
Good site easy to use. Very nice product well packaged and shipped quickly. I recommend 😊
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Sandrine D.
Rating: 5 out of 5
following a purchase from 01/06/2021
Very good transaction
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André A.
Rating: 5 out of 5
following a purchase from 01/06/2021
Product as described. Delivery within the announced timeframe
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Philippe C.
Rating: 4 out of 5
following a purchase from 19/05/2021
fast delivery despite one of the 6 products being out of stock
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Claire F.
Rating: 5 out of 5
following a purchase from 29/05/2021
Pretty products, fast delivery
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Cecile P.
Rating: 4 out of 5
following a purchase from 26/05/2021
Nothing to report, fast service
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Delphine O.
Rating: 5 out of 5
following a purchase from 22/05/2021
Order received very quickly, well packaged. Very pretty and refined products
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Nicola B.
Rating: 5 out of 5
following a purchase from 22/05/2021
Beautiful item, good shipping packaging and received very quickly! Thank you very much :-)
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Philippe S.
Rating: 5 out of 5
following a purchase from 18/05/2021
very good product, meets my expectations.
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Annie P.
Rating: 5 out of 5
following a purchase from 19/05/2021
The site is clear and easy to navigate. The decoration ideas are original and modern. The processing of the order was quick and the products delivered as soon as possible
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Elisabeth C.
Rating: 5 out of 5
following a purchase from 15/05/2021
Charming staff, very responsive and professional during a remote order. Very nice online store that makes you want to visit the actual shop
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Béatrice M.
Rating: 5 out of 5
following a purchase from 10/05/2021
Products delivered as ordered. Delivery time respected, and delivery service well organized: planning of the delivery, SMS notifying the time slot of the delivery person's passage.
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Sophie Z.
Rating: 5 out of 5
following a purchase from 27/04/2021
- choice of proposed items (which does not exist everywhere else on similar sites) - speed of shipping.
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Evelyne B.
Rating: 5 out of 5
following a purchase from 11/05/2021
Everything met my expectations
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Cristiane B.
Rating: 5 out of 5
following a purchase from 21/04/2021
Package very well packaged, item protected. Perfect...
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Veronique S.
Rating: 1 out of 5
following a purchase from 06/05/2021
More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question
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Response from Pure Deco
Hello Madam, You contacted us by phone on May 17 and then by email to inform us that your package had not yet been delivered. You wrote this comment on May 14, so before contacting us. Unfortunately, we could not know that your package had not been delivered. A complaint was made on the same day, but for shipments to Martinique, the response time from Colissimo is 30 days. We sincerely hope that your package reaches you as soon as possible, rest assured that we are doing everything we can to find a quick resolution for your package in transit. Best regards,
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Stefan K.
Rating: 2 out of 5
following a purchase from 01/05/2021
The furniture was delivered with a scratch on the top, we reported it, except that it is the last piece of furniture in stock and an exchange is not possible. We find that 20% compensation is not up to par... it is still a high-end piece of furniture and you knew about the defect at shipment.
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Response from Pure Deco
Hello Mrs. Sylvie Konzack-Wenger, We are very surprised by your comment as we clearly stated in writing that the console was checked before shipping and that it was in perfect condition. You also indicated in writing that "it was very well packaged". You also specified that you did not want a refund. Given that this model is out of stock, we had no choice but to offer you a discount. We proposed a 20% discount, and at no time did you indicate that this was not acceptable to you. Given your photo, the scratch is slight and occurred neither before shipping nor during transport. Hence our astonishment at reading your insulting comment. We have been working with kindness for 16 years, rest assured that we do our utmost to satisfy our customers. Also, allow us, but we cannot accept that you write such remarks. Best regards,
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Thierry P.
Rating: 5 out of 5
following a purchase from 01/05/2021
I order a product that I pay for and that is delivered to me. This seems just normal to me.
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Victor B.
Rating: 5 out of 5
following a purchase from 01/05/2021
Excellent product. Efficient delivery.
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Claudie A.
Rating: 4 out of 5
following a purchase from 23/01/2021
Reduce the delivery slot (8am/6pm) by half a day
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Claudia M.
Rating: 5 out of 5
following a purchase from 21/04/2021
fast, very good packaging
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Laurence C.
Rating: 5 out of 5
following a purchase from 20/04/2021
Site well updated! Product order without problem.. fast delivery .. everything is perfect!
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Marie Celine L.
Rating: 5 out of 5
following a purchase from 20/04/2021
Very nice selection of products on the site and very responsive ordering service.
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Olivier Q.
Rating: 4 out of 5
following a purchase from 15/04/2021
Hello, the candle has no assembly instructions. Well, with a bit of common sense, we manage. Except that the manufacturer provides a notice to fill the container but nothing for the assembly of its product. Otherwise, the shelf is perfect. Best regards, ***
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Ludivine M.
Rating: 1 out of 5
following a purchase from 16/04/2021
Hello, I have not received my packages
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Francine L.
Rating: 5 out of 5
following a purchase from 14/04/2021
Nothing to complain about everything was 👎
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Maëva J.
Rating: 5 out of 5
following a purchase from 12/04/2021
👍👎👍
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Martine O.
Rating: 5 out of 5
following a purchase from 13/04/2021
Beautiful quality, good service
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Laure R.
Rating: 4 out of 5
following a purchase from 11/04/2021
Very nice site easy order and very fast delivery.
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Marjan B.
Rating: 5 out of 5
following a purchase from 10/04/2021
***
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Jordane B.
Rating: 5 out of 5
following a purchase from 08/04/2021
Perfect
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Jean L.
Rating: 5 out of 5
following a purchase from 03/04/2021
Order matching the photo. Very fast delivery.
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Genevieve C.
Rating: 5 out of 5
following a purchase from 11/02/2021
Satisfied because efficient and pleasant
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Olivier B.
Rating: 5 out of 5
following a purchase from 02/04/2021
Fast service
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Nathalie P.
Rating: 5 out of 5
following a purchase from 01/04/2021
Fast shipping and compliant article!
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Claude M.
Rating: 5 out of 5
following a purchase from 30/03/2021
Very fast shipping very well packaged / good product
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Awatef B.
Rating: 2 out of 5
following a purchase from 26/03/2021
Nice product and correct timing - no problem before receipt _ but way too much packaging for such a small item _ sending it in an envelope would have been sufficient and unfortunately one piece out of 6 is non-compliant_these are nails at *** euros each, out of the 6, one is not compliant _ I sent an email, I am waiting for a response, thank you. Best regards
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Aline G.
Rating: 5 out of 5
following a purchase from 18/03/2021
Fast and efficient
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Mireille B.
Rating: 5 out of 5
following a purchase from 23/03/2021
Speed, careful packaging, good product quality.
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