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Rating: 5 out of 5
Fast and competent telephone service
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Happy with my purchase. Nice responsiveness from the after-sales service. Thank you
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A
Rating: 5 out of 5
customer service, attentive and respectful of the customer, which gives all its meaning to a real proximity.
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A
Rating: 5 out of 5
internal
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A
Rating: 5 out of 5
Perfect. Products in line with the precise descriptions on the site. Delivery times respected. The very appreciable little extra: an
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Rating: 5 out of 5
Fast shipping, careful packaging.
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A
Rating: 5 out of 5
Excellent for the provider. Very careful packaging, speed and efficiency.
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Rating: 5 out of 5
Excellent for the provider. Very careful packaging, speed and efficiency.
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A
Rating: 5 out of 5
Serious site with a precise and particular choice that gives it its charm! Good continuation.
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Rating: 5 out of 5
Perfect
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Rating: 4 out of 5
Very nice site
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A
Rating: 5 out of 5
Very fast and quality delivery. Very satisfied with the received items.
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Rating: 5 out of 5
Order delivery... product in line with the visualization on the site. SUPER nothing to say.
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Rating: 2 out of 5
A misleading photo made me buy an item that turned out to be inappropriate for what I wanted. A garland from ***, photographed in a situation, suggests a size much larger than it actually is. Obviously a doctored photo. Very bad point.
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Response from Pure Deco
Hello, Your comment having caught our attention, we checked the product sheet of the item you purchased. It turns out that the precise dimensions are well stated and that a photo with an armchair gives a good idea of the scale (even if the photos are always non-contractual, the dimensions are). Moreover, with a kit of pennants, we were able to compose a garland of 2.80 meters long, which may seem quite honest for a product at 7 euros. If the product does not satisfy you, you have 15 days (the product being on sale) to return it to us. To do this, I invite you to your customer area. Our customer service is also at your disposal by email. Best regards, The Pure Deco Customer Service
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Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect! Speed, compliance, packaging.
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Rating: 4 out of 5
I got exactly what I wanted. Fast delivery.
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A
Rating: 5 out of 5
Very efficient and products in line with my wishes!
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A
Rating: 5 out of 5
Fast delivery. Box arrived a bit dented but the item it contained was not damaged.
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A
Rating: 5 out of 5
First purchase on Pure Deco. Very satisfactory service in line with what a buyer expects from online sales: regular emails to track the progress of the order, respect for delivery times, good condition of the package and its contents upon arrival.
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A
Rating: 5 out of 5
Good ergonomics of the site. Products highlighted. Quick handling of requests.
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Rating: 5 out of 5
Material delivered quickly and packaged with great care.
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Rating: 1 out of 5
12 days after the order, the site informs me that the product is not available. Ultimately a good thing because I found the same item cheaper on *** with free shipping!!!
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Rating: 5 out of 5
Very good service. Delivery on time. Courteous and precise response on the phone. Fragile package very well packaged.
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Rating: 5 out of 5
Product in line with my wishes. Fast delivery and no issues.
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Rating: 5 out of 5
Serious site, fast delivery, quality services.
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A
Rating: 5 out of 5
Delivery after a week, careful packaging, receipt in accordance with the order. Serious company... recommended.
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Rating: 5 out of 5
Fast delivery, arrived in good condition. Nothing to complain about! I recommend
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Rating: 4 out of 5
I am satisfied, ordered items are true to the photo on the site, regards,
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A
Rating: 5 out of 5
Nothing to complain about
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A
Rating: 5 out of 5
Perfect responsiveness Very attentive to the customer Nothing to say I recommend
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A
Rating: 1 out of 5
It has now been 16 days since I placed an order. Payment was made immediately. Since then, no information on delivery time or order tracking. No explanation, no expected date on the invoice!!
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Response from Pure Deco
Madam, I am following up on your severe comment regarding our services. It turns out that you ordered a product that is indicated as available from early May. When you order from Pure Deco, the availability information is displayed on the product sheet, in your shopping cart, and is also included in the order confirmation email you receive, as the invoice is not intended to provide a delivery time. The product is expected to be in stock on May 3, so you will be delivered within the indicated time. We wish you a good reception of your order. Best regards, The Pure Deco Customer Service
A
Rating: 5 out of 5
Items conform to the description. Fast delivery, items carefully packaged. I would recommend this site to others! Thank you
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Rating: 5 out of 5
Fast delivery - good communication - compliant material
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Rating: 5 out of 5
Very good service. Fast delivery to Switzerland at a MyPost24 pickup point for the desired product following the instructions provided at the time of order (by postal mail and not DHL).
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Rating: 4 out of 5
Product corresponding to the description. Good quality. Fast order processing and delivery.
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Rating: 4 out of 5
The delivery system needs to be reviewed (logistics): It is not possible to determine a precise delivery time. The cost for delivery to the door is excessive. The product meets expectations.
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Response from Pure Deco
Sir, Concerned about the quality of our services, we have checked your order and I think you are mistaken with an order placed on another site. Indeed, we shipped your order of 2 shelves via Colissimo with a shipping cost of 6.90 euros for a package of 8 kilos. Hoping to have the pleasure of counting you among our customers again, Best regards, The Pure Deco Customer Service
A
Rating: 5 out of 5
Excellent. Pleasant site, fast and hassle-free delivery.
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Rating: 5 out of 5
Beautiful products, fast delivery with perfectly packaged products, excellent responsiveness from customer service.
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Rating: 5 out of 5
Very good quality product, compliant with photos and description. Expected delivery time respected.
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