Customer reviews of Pure Deco

The package arrived damaged, it was thrown over the gate. We sent a complaint email. We were not informed of the delivery date, for a delivery price of 40 euros, one can expect a better quality delivery.

Super products But deadlines A bit too long !!!

Disappointed, the ordered tray has "fold marks" at the corners not present in the photos on the site.

Some products arrived completely destroyed

The basket is very pretty and perfectly matches what I expected. I was less satisfied with the delivery, delayed for some unknown reason.

In line with our expectations.

Hello, Being able to choose a relay point directly for parcel drop-off when ordering on the PURE DECO site.

Good quality products.

Lighten the computer procedure. Long and which was faulty during my order. (To the point that my interlocutor had to take control of my computer to finalize this order.)

Good friendly customer contact but the follow-up for those who live abroad is not up to par. We hope for a follow-up of the furniture to be delivered, which is not the case.

Very satisfied with the product. Despite the fragility of the package, it arrived intact. It was very well packaged.

I did not receive my package.

Hello, Order well received and in perfect condition. The only downside is the lack of information regarding the delivery delay. It would be good to inform the customer sooner than the customer comes to seek the information 😁 Beautiful lamps 🥰 Thank you and best regards.

Fast delivery and excellent quality cushions

Pretty coral colored placemats

Overall the product is as expected. However, it took 9 weeks for it to be sent. It was not clearly indicated on the page at the time of ordering that the item was available within 4 to 6 weeks. The response from customer service when I asked them after a month of waiting why my order was not moving was quite curt (not really friendly). When I wrote again after 7 weeks had passed, it took them a week to respond that the order was on its way from Italy. Normally, customer service does not look down on people. And the website should clearly warn that some items are not immediately available.

I am not at all satisfied with the product. Even though the bottle and packaging have nothing to do with the proposed image, we were warned, but announcing a product that appears transparent in the image to meet a desired level of requirement for decorative oil lamps and seeing a yellow oil arrive where it is impossible to verify the composition (everything is in German and 'vegetable oil' does not appear anywhere! I personally feel deceived. Not to mention the complications related to the return that this entails given the weight of the product. I am sorry but you must announce a colored product to avoid misleading people, it will save you many disappointed customers! Best regards.

I ordered paper napkins. They are of very good quality, very thick. Unfortunately, about ten napkins had a printing defect, a large part of the design was missing. I had an issue placing the order and the sales service was very kind, responsive, and attentive.

Hello, Very disappointed because the model sent does not match the order.

1 item RETURNED from a first order of €120, VERY DISAPPOINTED WITH THE RETURN AT MY EXPENSE AND ESPECIALLY NOT RECEIVED FOR 10 DAYS, HOPING NOT TO HAVE PAID FOR THE RETURN FOR NOTHING........

Very nice product, very fine. Nothing to report.

Fast delivery and very well packaged products

Delighted with my purchase, the candle holders are very beautiful, delicate, and chic. Perfect packaging for transport, fast delivery, excellent tracking of the package. The only downside is that the 3 packages were wrapped by you for gifting (with nice gift paper), which is a great touch, thank you, but you left the price on each candle holder, which is really a shame.

The product received is in accordance with the site. Ultra-fast delivery

Very late delivery due to a 'not available' product while it was indicated as available on your site.

Fast delivery and compliant with the order

Satisfied. Good product. Too bad the foot is a bit dented. Packaging needs to be monitored.

Excellent value for money

Delivery on a Saturday without a scheduled date or appointment, we were fortunately present (Easter weekend, second home)

The item matched, but had an assembly defect, too bad..

Product as described. Delivery as expected. Damaged package, fortunately the bottle is plastic so no damage.

completely satisfied with the delivery

They sell defective products knowingly (twisted jewelry holder tesora). It's a shame about this dishonesty, however, they eventually refunded me.

I had been looking for a bio oil that does not smoke for my meditation lamp for a long time

choice - availability - speed of shipping

Avoid. The purchase has still not arrived, while they say it has. They are thieves.

Very expensive express payment that was useless. Ordered on Friday and received the following Thursday. The delivery person did not come to present the package on Tuesday, left it without us knowing, no email, no SMS, no phone call to a parcel relay of which we were unaware. We learned by writing and then calling the Pure Deco headquarters that the package was there. We would never have known. Shameful business practices.

Very beautiful product, well finished. Expect a good fifteen days for delivery.

A bit disappointed with the quality of the product… a simple layer of black paint without a protective finish! Too bad, especially for shipping costs of ***€.

Fast delivery. Products well protected.