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B
Rating: 4 out of 5
Aside from the delivery, I am satisfied with my purchase
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Fast and efficient service. Regular updates on the progress of the order by email. However, I am still waiting for the follow-up on a return. Good product but too big for the kitchen. Thank you.
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J
Rating: 4 out of 5
Super fast delivery. Product compliant with the site. Perfect packaging of the package to protect the glass light fixture. Very satisfied with this purchase
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P
Rating: 4 out of 5
The item meets my expectations, I am satisfied, however, I had sent an email to request information from customer service and I never received a response, which is a shame because I wanted to order this item in double but in doubt, I only ordered one.
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J
Rating: 4 out of 5
General remark on delivery: packages are systematically left outside in case of absence, which poses a risk of theft.
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J
Rating: 4 out of 5
Perfect but too bad it's made in China
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D
Rating: 4 out of 5
🛍️ OK!
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N
Rating: 4 out of 5
Clear website. Product description accurate
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C
Rating: 4 out of 5
Beautiful product
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C
Rating: 4 out of 5
Hello I have not received my package which according to the post was returned to you for incorrect address
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É
Rating: 4 out of 5
Fast order and delivery
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H
Rating: 4 out of 5
Fast shipping but shipping costs too high! As a result, this could hold me back for other orders. Otherwise, quality product even if the screws are very fragile.
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C
Rating: 4 out of 5
***
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S
Rating: 4 out of 5
Hello, Perfect delivery service, fast shipping and product in accordance with the description (aside from a few irregularities on the coating). As a restaurant manager, I will again call upon the professionalism of Pure Deco. Thank you
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C
Rating: 2 out of 5
Hello, I have received my order *** but I had to pay almost *** CAD in customs duties and I do not find that normal. You should have warned me that I would have to pay customs duties knowing that you knew the package was for Canada. Best regards.
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M
Rating: 4 out of 5
Delivery made on time.
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C
Rating: 2 out of 5
Change your delivery provider. The post is really no longer possible. We give instructions to pick up the package at a pickup point and not the delivery person comes back and of course it is up to us to go down and respond in a second otherwise the delivery person is already gone! It's really a shame because delivery is the last thing we remember! Otherwise, the purchase on the site went very well. Package very well packaged to avoid receiving the broken item!
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N
Rating: 4 out of 5
Very nice products, order fulfilled very quickly. A small downside for the return procedure which differs from usual procedures (agreement email with return slip to print as an attachment, which avoids having to return to the site) and is not very intuitive. I would recommend this store without any problem.
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C
Rating: 4 out of 5
Packaging speed too excessive.
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D
Rating: 4 out of 5
Despite a much longer delay than expected, Pure Deco managed this delay well by informing me and responding to all my requests. The product meets my expectations and arrived in good condition in careful packaging.
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D
Rating: 4 out of 5
More responsiveness, slightly shorter deadlines, and a card or loyalty points because when you buy several items for €660 you expect a return from the seller as well. For the service, nothing to complain about regarding the quality of the products and originality.
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V
Rating: 4 out of 5
Everything is perfect except the shipping costs to Belgium which cost half of the purchased item!
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É
Rating: 1 out of 5
Purchase of a console for almost €700. Two damaged legs. IMPOSSIBLE to reach the store for days + no response to my email request. This is unacceptable!!!
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Response from Pure Deco
Dear Madam, Our Customer Service is committed to responding to emails within a maximum of 48 working hours, your email has been processed on time. You acknowledged receipt of our response and to this day we are still waiting for the elements that allow us to process your request. Your turn to hope to hear from you, Best regards.
C
Rating: 4 out of 5
Shipping costs to Belgium are quite discouraging (***) for small accessories. The packaging is done carefully but with too much bubble wrap (let's limit the amounts of plastic). Products seem to be of good quality (time will have to confirm this).
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P
Rating: 4 out of 5
fast delivery despite one of the 6 products being out of stock
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C
Rating: 4 out of 5
Nothing to report, fast service
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V
Rating: 1 out of 5
More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question
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Response from Pure Deco
Hello Madam, You contacted us by phone on May 17 and then by email to inform us that your package had not yet been delivered. You wrote this comment on May 14, so before contacting us. Unfortunately, we could not know that your package had not been delivered. A complaint was made on the same day, but for shipments to Martinique, the response time from Colissimo is 30 days. We sincerely hope that your package reaches you as soon as possible, rest assured that we are doing everything we can to find a quick resolution for your package in transit. Best regards,
S
Rating: 2 out of 5
The furniture was delivered with a scratch on the top, we reported it, except that it is the last piece of furniture in stock and an exchange is not possible. We find that 20% compensation is not up to par... it is still a high-end piece of furniture and you knew about the defect at shipment.
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Response from Pure Deco
Hello Mrs. Sylvie Konzack-Wenger, We are very surprised by your comment as we clearly stated in writing that the console was checked before shipping and that it was in perfect condition. You also indicated in writing that "it was very well packaged". You also specified that you did not want a refund. Given that this model is out of stock, we had no choice but to offer you a discount. We proposed a 20% discount, and at no time did you indicate that this was not acceptable to you. Given your photo, the scratch is slight and occurred neither before shipping nor during transport. Hence our astonishment at reading your insulting comment. We have been working with kindness for 16 years, rest assured that we do our utmost to satisfy our customers. Also, allow us, but we cannot accept that you write such remarks. Best regards,
C
Rating: 4 out of 5
Reduce the delivery slot (8am/6pm) by half a day
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O
Rating: 4 out of 5
Hello, the candle has no assembly instructions. Well, with a bit of common sense, we manage. Except that the manufacturer provides a notice to fill the container but nothing for the assembly of its product. Otherwise, the shelf is perfect. Best regards, ***
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L
Rating: 1 out of 5
Hello, I have not received my packages
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L
Rating: 4 out of 5
Very nice site easy order and very fast delivery.
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A
Rating: 2 out of 5
Nice product and correct timing - no problem before receipt _ but way too much packaging for such a small item _ sending it in an envelope would have been sufficient and unfortunately one piece out of 6 is non-compliant_these are nails at *** euros each, out of the 6, one is not compliant _ I sent an email, I am waiting for a response, thank you. Best regards
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A
Rating: 1 out of 5
I found the delivery time very long and ended up with an item (€269!!) that is absolutely not in accordance with what was ordered, radio silence despite calls and emails sent with photos.
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Response from Pure Deco
Dear Amandine, We are very surprised by your severe comment as you had a long phone conversation with one of our advisors. The rug you purchased is indeed in accordance with your order, and we regret that the colors do not suit you. If this rug does not meet your expectations, you have the option to return it. Best regards,
J
Rating: 4 out of 5
Hello. Order delivered very quickly and the quality of the products is excellent. Just avoid sticking a Pure Deco label, about 6x4 cm on the back of the product that tears millimeter by millimeter when you want to remove it. Nothing more disappointing from a brand that seemed to pay attention to quality and its customers. Best regards.
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I
Rating: 1 out of 5
The product can be returned, but it is not indicated that shipping costs are the responsibility of the customer (unless you read the general sales conditions...). The rug being a bulky item: return shipping costs are very high, especially after already being charged for shipping costs during the initial order! And it's up to the customer to figure out how to go through Colissimo or find a carrier. I will not order from this site again, which hints at exchange possibilities without specifying the costs that will be incurred for bulky items. And contrary to what the contacted customer service indicates, it has nothing to do with whether the product is on sale or not...
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L
Rating: 4 out of 5
Nice products and delivery as expected
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E
Rating: 4 out of 5
Delivery times are very fast and the product is very well packaged.
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S
Rating: 4 out of 5
I was hoping for brighter colored placemats and thicker material. Delay of 1 to 2 weeks, it was 2 weeks but product well packaged, received in impeccable condition and I like it despite everything. I recommend this site.
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C
Rating: 4 out of 5
Very fast delivery, beautiful products with quality materials. Too bad one of them was poorly assembled and we had to fix it properly. A good purchase!
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