Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Hello, We are sorry that your package was delivered in a week but all transports are currently delayed due to the Covid 19 confinement. Your order of 29/03/2020 was shipped by Pure Deco on 01/04/2020 and delivered on 08/04/2020 by Colissimo. We sincerely hope that everything returns to normal and that we can satisfy you on a future order. Best regards,
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Séverine G.
Rating: 1 out of 5
following a purchase from 20/03/2020
Package not received to date. However, marked as shipped on 23.03.
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Corinne J.
Rating: 4 out of 5
following a purchase from 11/03/2020
Superb wall shelf, nice effect.
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Anne M.
Rating: 4 out of 5
following a purchase from 12/03/2020
More precision regarding the delivery date at the time of ordering
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Virginie A.
Rating: 4 out of 5
following a purchase from 24/02/2020
it's just the waiting time at the parcel collection point... a bit long with a slow dry cleaner
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Khady N.
Rating: 4 out of 5
following a purchase from 01/03/2020
very beautiful design I am satisfied with my purchase I recommend this product
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Juliette B.
Rating: 1 out of 5
following a purchase from 27/12/2019
More than a month and a half delay in delivery.
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Response from Pure Deco
Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.
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Sandra D.
Rating: 4 out of 5
following a purchase from 30/12/2019
Nothing to complain about. The quality is present.
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Jacqueline L.
Rating: 4 out of 5
following a purchase from 14/01/2020
Delivery was on time with good tracking. One star less because the packaging was too bulky compared to the product (ecology)
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Caroline M.
Rating: 4 out of 5
following a purchase from 16/01/2020
Clean package. Lamp well packaged. However, no instructions in French. No information about the power. No markings on the lamp.....
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Yolande D.
Rating: 2 out of 5
following a purchase from 18/12/2019
Try to give more concrete delivery times and respect them.
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Monique G.
Rating: 4 out of 5
following a purchase from 05/01/2020
well-made site product conforms correct price fast reception
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Georges B.
Rating: 2 out of 5
following a purchase from 13/12/2019
One advice, watch the prices and quantity closely!
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Élisabeth G.
Rating: 4 out of 5
following a purchase from 08/12/2019
With every order at Pure Deco, I am very satisfied. It's a good site that I recommend. Thank you.
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Dominique B.
Rating: 4 out of 5
following a purchase from 06/10/2019
It's perfect, but the delays are a bit long. Great service to track your package if needed.
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Claire M.
Rating: 1 out of 5
following a purchase from 30/11/2019
Product not received despite exceeded delivery time
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Julie C.
Rating: 1 out of 5
following a purchase from 25/09/2019
I am not at all satisfied. I waited for the table for more than a month and the delivery was laborious with a more than *** delivery person. ***
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Response from Pure Deco
Dear Customer, We are sorry that you are not satisfied, our customer service did inform you of the delay. Hoping to have the pleasure of satisfying you on a future purchase, Best regards,
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Stephanie H.
Rating: 4 out of 5
following a purchase from 01/10/2019
I would have liked to be better informed about the delivery date. I did receive an email but a few days before delivery while the order was placed more than 15 days before. The site clearly stated that some items would only be available in 15 days but no information once the order was validated until a few days before delivery.
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Muriel H.
Rating: 4 out of 5
following a purchase from 14/09/2019
Large selection and correspondence of described products with those delivered
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Christiane C.
Rating: 4 out of 5
following a purchase from 25/09/2019
Satisfied. Conforms to what we expected. Nice touch 'happy birthday' interesting.
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Michel L.
Rating: 4 out of 5
following a purchase from 29/09/2019
experience? the word is trendy in marketing and a bit strong, it's just a purchase
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Alexi K.
Rating: 4 out of 5
following a purchase from 06/08/2019
Product as described, well packaged, reasonable delivery time
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Brigitte D.
Rating: 4 out of 5
following a purchase from 04/06/2019
Hello, delighted with everything even if I haven't received a response to my email asking for advice on the bulb to use for the purchased light fixture. Best regards
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Patricia L.
Rating: 4 out of 5
following a purchase from 28/04/2019
Listening professionalism
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Miotto C.
Rating: 4 out of 5
following a purchase from 08/05/2019
Very nice bathroom bin, but maybe just a little too big to be really distinguished... Original design.
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Jean-Yim C.
Rating: 2 out of 5
following a purchase from 25/03/2019
Delivery delay. Paint on the rack stains, we had to buy spray varnish
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Isabelle M.
Rating: 4 out of 5
following a purchase from 30/04/2019
We have not yet tested the product since it is intended for the garden lounge. Meets our expectations regarding the visual
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Geneviève S.
Rating: 4 out of 5
following a purchase from 25/03/2019
The Tra-ra clothes rack is a bit light, to see in use. Otherwise, the rest is of acceptable quality for the price. A bit of additional delay in delivery.
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Audrey G.
Rating: 4 out of 5
following a purchase from 23/03/2019
Adapt the packaging to the product... I received an enormous box for ultimately a foldable rug with a plastic support that was not fragile, it could have been packaged differently to limit waste upon unpacking. (container) However, it was neat, little pink paper -> cute :-)
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Hervé S.
Rating: 4 out of 5
following a purchase from 21/03/2019
Everything worked as you indicated
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Virginie J.
Rating: 4 out of 5
following a purchase from 01/03/2019
The lamp I ordered was defective. Customer service was very efficient.
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Vanessa H.
Rating: 4 out of 5
following a purchase from 22/02/2019
Delivery compliant. Just the delivery a bit long. I will recommend this site
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Stéphanie A.
Rating: 4 out of 5
following a purchase from 02/03/2019
Nothing to say, impeccable service and fast delivery of the ordered items!
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Michaela B.
Rating: 4 out of 5
following a purchase from 11/01/2019
The products are of quality and in accordance with what was presented on the website. The selling price was very good. I was contacted by customer service who informed me that the product they received was a bit damaged and that they would send me another one. I found this attitude very commercial. Thank you!
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Ariane A.
Rating: 4 out of 5
following a purchase from 31/01/2019
Delivery time a bit long.
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Soline M.
Rating: 4 out of 5
following a purchase from 10/02/2019
Received quickly and in good condition
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Alba S.
Rating: 4 out of 5
following a purchase from 11/02/2019
order quickly dispatched package arrives in good condition I recommend
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Pauline C.
Rating: 4 out of 5
following a purchase from 02/02/2019
Package received within the indicated timeframe
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Jean-François C.
Rating: 4 out of 5
following a purchase from 28/01/2019
****
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Astrid D.
Rating: 1 out of 5
following a purchase from 27/01/2019
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
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