Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
The site is clear and easy to navigate. The decoration ideas are original and modern. The processing of the order was quick and the products delivered as soon as possible
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Elisabeth C.
Rating: 5 out of 5
following a purchase from 15/05/2021
Charming staff, very responsive and professional during a remote order. Very nice online store that makes you want to visit the actual shop
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Béatrice M.
Rating: 5 out of 5
following a purchase from 10/05/2021
Products delivered as ordered. Delivery time respected, and delivery service well organized: planning of the delivery, SMS notifying the time slot of the delivery person's passage.
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Sophie Z.
Rating: 5 out of 5
following a purchase from 27/04/2021
- choice of proposed items (which does not exist everywhere else on similar sites) - speed of shipping.
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Evelyne B.
Rating: 5 out of 5
following a purchase from 11/05/2021
Everything met my expectations
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Cristiane B.
Rating: 5 out of 5
following a purchase from 21/04/2021
Package very well packaged, item protected. Perfect...
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Veronique S.
Rating: 1 out of 5
following a purchase from 06/05/2021
More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question
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Response from Pure Deco
Hello Madam, You contacted us by phone on May 17 and then by email to inform us that your package had not yet been delivered. You wrote this comment on May 14, so before contacting us. Unfortunately, we could not know that your package had not been delivered. A complaint was made on the same day, but for shipments to Martinique, the response time from Colissimo is 30 days. We sincerely hope that your package reaches you as soon as possible, rest assured that we are doing everything we can to find a quick resolution for your package in transit. Best regards,
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Stefan K.
Rating: 2 out of 5
following a purchase from 01/05/2021
The furniture was delivered with a scratch on the top, we reported it, except that it is the last piece of furniture in stock and an exchange is not possible. We find that 20% compensation is not up to par... it is still a high-end piece of furniture and you knew about the defect at shipment.
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Response from Pure Deco
Hello Mrs. Sylvie Konzack-Wenger, We are very surprised by your comment as we clearly stated in writing that the console was checked before shipping and that it was in perfect condition. You also indicated in writing that "it was very well packaged". You also specified that you did not want a refund. Given that this model is out of stock, we had no choice but to offer you a discount. We proposed a 20% discount, and at no time did you indicate that this was not acceptable to you. Given your photo, the scratch is slight and occurred neither before shipping nor during transport. Hence our astonishment at reading your insulting comment. We have been working with kindness for 16 years, rest assured that we do our utmost to satisfy our customers. Also, allow us, but we cannot accept that you write such remarks. Best regards,
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Thierry P.
Rating: 5 out of 5
following a purchase from 01/05/2021
I order a product that I pay for and that is delivered to me. This seems just normal to me.
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Victor B.
Rating: 5 out of 5
following a purchase from 01/05/2021
Excellent product. Efficient delivery.
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Claudia M.
Rating: 5 out of 5
following a purchase from 21/04/2021
fast, very good packaging
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Laurence C.
Rating: 5 out of 5
following a purchase from 20/04/2021
Site well updated! Product order without problem.. fast delivery .. everything is perfect!
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Marie Celine L.
Rating: 5 out of 5
following a purchase from 20/04/2021
Very nice selection of products on the site and very responsive ordering service.
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Ludivine M.
Rating: 1 out of 5
following a purchase from 16/04/2021
Hello, I have not received my packages
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Francine L.
Rating: 5 out of 5
following a purchase from 14/04/2021
Nothing to complain about everything was 👎
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Maëva J.
Rating: 5 out of 5
following a purchase from 12/04/2021
👍👎👍
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Martine O.
Rating: 5 out of 5
following a purchase from 13/04/2021
Beautiful quality, good service
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Marjan B.
Rating: 5 out of 5
following a purchase from 10/04/2021
***
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Jordane B.
Rating: 5 out of 5
following a purchase from 08/04/2021
Perfect
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Jean L.
Rating: 5 out of 5
following a purchase from 03/04/2021
Order matching the photo. Very fast delivery.
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Genevieve C.
Rating: 5 out of 5
following a purchase from 11/02/2021
Satisfied because efficient and pleasant
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Olivier B.
Rating: 5 out of 5
following a purchase from 02/04/2021
Fast service
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Nathalie P.
Rating: 5 out of 5
following a purchase from 01/04/2021
Fast shipping and compliant article!
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Claude M.
Rating: 5 out of 5
following a purchase from 30/03/2021
Very fast shipping very well packaged / good product
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Awatef B.
Rating: 2 out of 5
following a purchase from 26/03/2021
Nice product and correct timing - no problem before receipt _ but way too much packaging for such a small item _ sending it in an envelope would have been sufficient and unfortunately one piece out of 6 is non-compliant_these are nails at *** euros each, out of the 6, one is not compliant _ I sent an email, I am waiting for a response, thank you. Best regards
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Aline G.
Rating: 5 out of 5
following a purchase from 18/03/2021
Fast and efficient
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Mireille B.
Rating: 5 out of 5
following a purchase from 23/03/2021
Speed, careful packaging, good product quality.
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Michèle C.
Rating: 5 out of 5
following a purchase from 07/03/2021
Delivery time respected, clear and readable information, perfect
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Caty C.
Rating: 5 out of 5
following a purchase from 20/03/2021
Quality product as shown in the photos. Delivered on time. Impeccable service.
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Maurice H.
Rating: 5 out of 5
following a purchase from 21/03/2021
Serious, punctual, merchandise ok.
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Laurent D.
Rating: 5 out of 5
following a purchase from 14/03/2021
Delivery speed, meets expectations. Nothing to report.
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Andji K.
Rating: 5 out of 5
following a purchase from 16/03/2021
Yes. The product meets my expectations
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David R.
Rating: 5 out of 5
following a purchase from 17/03/2021
Super fast and super quality
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Nathalie A.
Rating: 5 out of 5
following a purchase from 13/03/2021
My order was delivered on time. Very well packaged. I recommend this site.
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Stéphane N.
Rating: 5 out of 5
following a purchase from 26/02/2021
Reliable service and impeccable packaging.
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Michèle D.
Rating: 5 out of 5
following a purchase from 11/03/2021
Very well packaged article. Received on time. The item, the bottle holder, was true to the photo. Nice article. I am satisfied.
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Marie P.
Rating: 5 out of 5
following a purchase from 10/03/2021
Perfect
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2021
I found the delivery time very long and ended up with an item (€269!!) that is absolutely not in accordance with what was ordered, radio silence despite calls and emails sent with photos.
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Response from Pure Deco
Dear Amandine, We are very surprised by your severe comment as you had a long phone conversation with one of our advisors. The rug you purchased is indeed in accordance with your order, and we regret that the colors do not suit you. If this rug does not meet your expectations, you have the option to return it. Best regards,
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Magali C.
Rating: 5 out of 5
following a purchase from 05/03/2021
Perfect, very fast shipping.
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Marie-Sophie G.
Rating: 5 out of 5
following a purchase from 07/02/2021
I have always had very pleasant people online. The delivery was made as announced. The only problem is that my Colissimo was left in front of my door while I was absent. It could have been opened or taken by anyone, and moreover, I could not check the state and content of the package.
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