Customer reviews of Pure Deco

Very beautiful product, well finished. Expect a good fifteen days for delivery.

Fast delivery. Products well protected.

Aside from the delivery, I am satisfied with my purchase

Fast and efficient service. Regular updates on the progress of the order by email. However, I am still waiting for the follow-up on a return. Good product but too big for the kitchen. Thank you.

Super fast delivery. Product compliant with the site. Perfect packaging of the package to protect the glass light fixture. Very satisfied with this purchase

Beautiful product compliant with the description; but 24-hour delivery (with extra charge) not respected; the order arrives in 3 working days!

The item meets my expectations, I am satisfied, however, I had sent an email to request information from customer service and I never received a response, which is a shame because I wanted to order this item in double but in doubt, I only ordered one.

Practical for placing photos. However, it would have been practical to foresee a hanging system

General remark on delivery: packages are systematically left outside in case of absence, which poses a risk of theft.

Perfect but too bad it's made in China

🛍️ OK!

Clear website. Product description accurate

Beautiful product

Hello I have not received my package which according to the post was returned to you for incorrect address

the product does not match the image it is white slightly broken, the item received is light gray greenish

Fast order and delivery

Fast shipping but shipping costs too high! As a result, this could hold me back for other orders. Otherwise, quality product even if the screws are very fragile.

***

Hello, Perfect delivery service, fast shipping and product in accordance with the description (aside from a few irregularities on the coating). As a restaurant manager, I will again call upon the professionalism of Pure Deco. Thank you

Hello. I received my package well. There was a delay. Which is not a problem. I had to contact you twice to inquire about an approximate delivery date. I would have simply liked to be informed. About the situation by your services. Best regards. ***

Delivery made on time.

Very nice products, order fulfilled very quickly. A small downside for the return procedure which differs from usual procedures (agreement email with return slip to print as an attachment, which avoids having to return to the site) and is not very intuitive. I would recommend this store without any problem.

Packaging speed too excessive.

Despite a much longer delay than expected, Pure Deco managed this delay well by informing me and responding to all my requests. The product meets my expectations and arrived in good condition in careful packaging.

More responsiveness, slightly shorter deadlines, and a card or loyalty points because when you buy several items for €660 you expect a return from the seller as well. For the service, nothing to complain about regarding the quality of the products and originality.

Everything is perfect except the shipping costs to Belgium which cost half of the purchased item!

Purchase of a console for almost €700. Two damaged legs. IMPOSSIBLE to reach the store for days + no response to my email request. This is unacceptable!!!

Shipping costs to Belgium are quite discouraging (***) for small accessories. The packaging is done carefully but with too much bubble wrap (let's limit the amounts of plastic). Products seem to be of good quality (time will have to confirm this).

Confirms what I was expecting

fast delivery despite one of the 6 products being out of stock

Nothing to report, fast service

More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question

Reduce the delivery slot (8am/6pm) by half a day

Hello, the candle has no assembly instructions. Well, with a bit of common sense, we manage. Except that the manufacturer provides a notice to fill the container but nothing for the assembly of its product. Otherwise, the shelf is perfect. Best regards, ***

Hello, I have not received my packages

Very nice site easy order and very fast delivery.

Very aesthetic and functional paper basket but deplorable Chronopost delivery. The delivery person shoved the package into my mailbox and thus jammed the door! impossible to open this box: we had to wait for the postman's passage to remedy this ...!

I found the delivery time very long and ended up with an item (€269!!) that is absolutely not in accordance with what was ordered, radio silence despite calls and emails sent with photos.

Hello. Order delivered very quickly and the quality of the products is excellent. Just avoid sticking a Pure Deco label, about 6x4 cm on the back of the product that tears millimeter by millimeter when you want to remove it. Nothing more disappointing from a brand that seemed to pay attention to quality and its customers. Best regards.

The product can be returned, but it is not indicated that shipping costs are the responsibility of the customer (unless you read the general sales conditions...). The rug being a bulky item: return shipping costs are very high, especially after already being charged for shipping costs during the initial order! And it's up to the customer to figure out how to go through Colissimo or find a carrier. I will not order from this site again, which hints at exchange possibilities without specifying the costs that will be incurred for bulky items. And contrary to what the contacted customer service indicates, it has nothing to do with whether the product is on sale or not...