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L
Rating: 4 out of 5
Nice products and delivery as expected
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
Delivery times are very fast and the product is very well packaged.
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S
Rating: 4 out of 5
I was hoping for brighter colored placemats and thicker material. Delay of 1 to 2 weeks, it was 2 weeks but product well packaged, received in impeccable condition and I like it despite everything. I recommend this site.
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C
Rating: 4 out of 5
Very fast delivery, beautiful products with quality materials. Too bad one of them was poorly assembled and we had to fix it properly. A good purchase!
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C
Rating: 3 out of 5
- large selection of very good quality products, at a high price but still reasonable - too bad the delivery is so slow, especially when it comes to a single product (out of stock, and whose availability on time is uncertain), which blocks the rest of the order!
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R
Rating: 4 out of 5
The details regarding the announced delivery dates and the tracking method were strictly respected.
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C
Rating: 4 out of 5
Despite receiving a damaged product and some necessary email exchanges, we obtained a new product in good condition. The fact of keeping the damaged product as compensation is appreciated as the second jewelry box arrived after Christmas. Thank you for this gesture and I understand the delays during this holiday season.
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Y
Rating: 4 out of 5
Small downside as the largest mirror is chipped in one place and it seems irreversible! Otherwise no problem with the delivery.
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A
Rating: 4 out of 5
On a set of 5 mirrors, the largest one has a black dot embedded in the glass?
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C
Rating: 3 out of 5
The product corresponds to the images on the site. The black plastic cable ties are ugly, which is a bit of a shame.
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G
Rating: 4 out of 5
No problems, processing and shipping of the order very fast.
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N
Rating: 4 out of 5
Product matches the photo. Shipped quickly and received on time.
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S
Rating: 4 out of 5
Happy with my very good quality product. Thank you
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M
Rating: 3 out of 5
I was not notified of the delivery!!!
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F
Rating: 4 out of 5
Received quickly a very pretty product
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C
Rating: 4 out of 5
Order processed quickly, package arrives in condition... the content is a Christmas gift... to be continued...
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L
Rating: 4 out of 5
Satisfied. Different colors for the desired product. Quick online purchase just like the receipt of the package.
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F
Rating: 4 out of 5
Item corresponds to the order, fragile item well packaged, very good delivery times
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A
Rating: 4 out of 5
Perfect. things clear and fast.
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F
Rating: 4 out of 5
Purchased products meet expectations. Fast and efficient delivery.
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M
Rating: 3 out of 5
I find that the delivery is very long for the two orders I placed.
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L
Rating: 3 out of 5
Hello, I am very disappointed that you did not specify that this lamp oil was not transparent but had a yellowish color.
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B
Rating: 4 out of 5
Good process from order to delivery, thank you
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G
Rating: 3 out of 5
Hello, I am satisfied with the ordered items. However, the package was forced into my mailbox by the delivery person, leaving no possibility to open it to retrieve the package. I had to moisten the cardboard with water so that it took up less space and be able to turn the key in the lock to finally open it. Your site indicates that it is important to check the contents of the order in the presence of the delivery person but in this case, I could not do it; fortunately, the items were not damaged! Best regards,
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V
Rating: 4 out of 5
I am satisfied with the ordered product. I received it on time and very well packaged.
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N
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Hello, Your service is very good, however I am completely disappointed with the jewelry box. Your site leads me to believe that these are made in France products, hence the prices which I find high, but I thought it was worth the cost and ultimately when I receive the box: Made in China! A box worth ***€ made in China, what a shame. I feel cheated. I wanted to return the item but I couldn't find my order on your site. In short, bad experience and I absolutely do not recommend you.....
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L
Rating: 4 out of 5
Very nice item delivered very quickly. Unfortunately, the photo did not allow me to know what shape I was going to receive, it would be nice to be able to choose.
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F
Rating: 4 out of 5
Very fast delivery Beautiful product, original
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B
Rating: 4 out of 5
Delivery well ensured and the item was very well packaged with great care and I am satisfied with my item.
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N
Rating: 1 out of 5
- No visibility on the delivery date of the package - Lights delivered with different Equipment/ “sockets” (some in black plastic, another in gold brass...) Especially when you see the price of the light fixture - Obligation to send an email in addition to my call to report the problem.
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Response from Pure Deco
Hello, I am following up on your severe comment regarding our service. Your order indicated available within 2 weeks was shipped within 1 week and you were informed by automatic email. We graciously offered you the bulbs while these lights are sold without bulbs. The finishes are in accordance with your order. The detailed product description states: Pink glass: : rim, socket and rosette in gold Green glass: : rim in silver, socket and rosette in black Smoked glass: : rim in silver, socket and rosette in black Despite our efforts to provide you with the best quality of service possible, we are sorry to read your very severe comment. Best regards,
M
Rating: 4 out of 5
The product meets my expectations and is of good quality
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J
Rating: 4 out of 5
Everything went well.
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L
Rating: 4 out of 5
Fast delivery, easy order tracking, item meets expectations
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N
Rating: 3 out of 5
Hello, the product does not come with an assembly manual
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C
Rating: 4 out of 5
In accordance with the description (size, color) A bit expensive for what it is
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B
Rating: 1 out of 5
The order took almost two months to arrive at my home and the carafe was broken, so I am not very happy. Unfortunately, I did not keep the packaging, but if you wish to send me a new carafe that would be great, I can send you a photo of the broken carafe, the little fish has its two broken fins. Thank you for keeping me informed.
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Response from Pure Deco
Hello, we are sorry to hear that you encountered a delivery issue. Our Customer Service will contact you immediately for a replacement. Best regards,