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G
Rating: 4 out of 5
The Tra-ra clothes rack is a bit light, to see in use. Otherwise, the rest is of acceptable quality for the price. A bit of additional delay in delivery.
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Adapt the packaging to the product... I received an enormous box for ultimately a foldable rug with a plastic support that was not fragile, it could have been packaged differently to limit waste upon unpacking. (container) However, it was neat, little pink paper -> cute :-)
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H
Rating: 4 out of 5
Everything worked as you indicated
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V
Rating: 4 out of 5
The lamp I ordered was defective. Customer service was very efficient.
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V
Rating: 4 out of 5
Delivery compliant. Just the delivery a bit long. I will recommend this site
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S
Rating: 4 out of 5
Nothing to say, impeccable service and fast delivery of the ordered items!
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M
Rating: 4 out of 5
The products are of quality and in accordance with what was presented on the website. The selling price was very good. I was contacted by customer service who informed me that the product they received was a bit damaged and that they would send me another one. I found this attitude very commercial. Thank you!
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A
Rating: 4 out of 5
Delivery time a bit long.
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S
Rating: 4 out of 5
Received quickly and in good condition
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A
Rating: 4 out of 5
order quickly dispatched package arrives in good condition I recommend
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P
Rating: 4 out of 5
Package received within the indicated timeframe
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S
Rating: 3 out of 5
Deadline not respected, obligation to call customer service to obtain information about delivery. However, payment debited quickly.
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J
Rating: 4 out of 5
****
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A
Rating: 1 out of 5
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
X
Rating: 4 out of 5
Fast
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A
Rating: 4 out of 5
Good quality products, fast delivery times.
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A
Rating: 4 out of 5
Very fast delivery and well-packaged product. Product matching the description on the site. Everything is good.
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A
Rating: 4 out of 5
Excellent contact with customer service. Very accommodating. However, I had a small issue with my order that did not match the description in every way, they immediately offered a return at their expense and a refund. I'm still thinking about it.....
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A
Rating: 4 out of 5
Well compliant with the description
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
It is regrettable not to be precise about the delivery time: from 8:30 am to 5:30 pm is a time frame that is far too wide....
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A
Rating: 4 out of 5
Product compliant, very fast delivery but shipping costs a bit expensive
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A
Rating: 4 out of 5
Delivery compliant with the order. Fast shipping.
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A
Rating: 4 out of 5
Nice item, order processed and shipped quickly, very satisfied with my purchase on this site! Thank you!
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A
Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
A
Rating: 1 out of 5
My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.
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Response from Pure Deco
Madam, Our customer service has confirmed to you that the ordered product has a availability delay of 2 weeks, as indicated on our site and in your order confirmation. We hope that you will be completely satisfied with this order. Best regards, The mediator Pure Deco
A
Rating: 4 out of 5
Fast, Cheap, Good quality
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A
Rating: 4 out of 5
Serious site, fast delivery, very good product
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A
Rating: 3 out of 5
Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.
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Response from Pure Deco
Hello, In response to your comment, we would like to provide important clarification: - your order was placed on 10/07 at 8 PM so you could not receive it on the 12th with standard delivery - it was shipped on 11/07 although it consists of a discounted item - you should indeed have received it on Friday the 13th - Saturday the 14th being a holiday, delivery was made on Monday the 16th. In the end, there is only one day of delay on the part of the carrier, we are sorry and we ask you to please excuse us. We hope to have the pleasure of fully satisfying you during your next order. Best regards, The Pure Deco Customer Service
A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Efficient, quite fast. Perhaps a personalized response is missing so that the service feels less automated.
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A
Rating: 4 out of 5
Fast delivery thank you. Too bad I couldn't get the number I needed. There were only 2 pieces left and I needed 10. I have to place another order and pay the shipping fees again. Risking not having the necessary number again.
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A
Rating: 4 out of 5
very good service
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A
Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
A
Rating: 4 out of 5
Buying online is very simple and the delivery is very fast. I am happy to have found the products I was looking for, however the quality of one of them is not as expected, I am waiting for news from the site to confirm that I will get an exchange.
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A
Rating: 1 out of 5
Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.
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Response from Pure Deco
Hello Madam, Our Customer Service has confirmed to you during our multiple exchanges that Colissimo offered you a choice of delivery locations. Without a response from you, Colissimo placed your package in the nearest pickup point. We are sorry that the opening hours did not suit you. After checking your file, I see that you did indeed retrieve your package on the same day you left your review on our partner Ekomi's site. We are pleased about that. For any further information, our customer service is at your disposal. Best regards, The mediator Pure Deco
A
Rating: 4 out of 5
Everything arrived on time and in good condition. I didn't have time to use them.
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A
Rating: 4 out of 5
Fast delivery. Products matching the description on the site. I will definitely use this site again!
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A
Rating: 4 out of 5
Precise and efficient service
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A
Rating: 4 out of 5
It is just a pity that you have to block a day for delivery: delivery time slot: 8am/5:30pm!
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