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A
Rating: 4 out of 5
Clear and quick
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Quality products and fast delivery
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A
Rating: 4 out of 5
ok
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A
Rating: 4 out of 5
very correct service as announced - delivered quickly
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A
Rating: 4 out of 5
Delivery on time
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A
Rating: 4 out of 5
The product matches the image and the shipping was very fast
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A
Rating: 4 out of 5
Product delivered in good condition and within a short time.
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A
Rating: 4 out of 5
fast and efficient. Nothing to say
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A
Rating: 4 out of 5
clear site with a fairly wide range and at all prices
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A
Rating: 4 out of 5
very professional the item did not fit our interior because it was bulky we were able to return it without any issues
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A
Rating: 4 out of 5
Very satisfied with the service provided - Highly recommended. I will not hesitate to order from this site
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A
Rating: 4 out of 5
Delivery time respected
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A
Rating: 4 out of 5
unfortunately, I did not find the COLLISSIMO number for tracking the package. And, I was surprised that the package arrived a week before the expected date. Fortunately, the caretaker took the package.
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A
Rating: 4 out of 5
Satisfied with my order, as it was fast and the packaging was in good condition upon receipt. Items correspond to the photos presented on the site
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A
Rating: 4 out of 5
The price of the suspended light is high compared to the quality. The lamp is white and the suspension wire is black! The finishes are poorly suited for a suspension. In the end, it holds thanks to the electric wire which risks being cut due to its finishes that are not finishes. Not very reassuring... The seller should finish their product correctly.
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A
Rating: 4 out of 5
Efficient and fast!
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Delivery on time. Good quality chairs
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A
Rating: 4 out of 5
Fast delivery and good order tracking.
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A
Rating: 4 out of 5
very good service just a chipped mug that will soon break anyway ***
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A
Rating: 4 out of 5
a bit slow in the delivery department... but the merchandise arrived in good condition and well packaged.
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A
Rating: 4 out of 5
Being abroad, I had requested delivery to a third party but I was able to see very good information about the progress of the shipment on my phone and by email. The delivery was made as planned and in very good condition.
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A
Rating: 4 out of 5
Hello, Good impression of the online sales site. Good presentation, very diversified and attractive. One wants to buy...
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A
Rating: 4 out of 5
Order delivered very quickly and corresponding to what I wanted
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A
Rating: 4 out of 5
no problem respecting commitments and deadlines
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A
Rating: 4 out of 5
Good item
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A
Rating: 4 out of 5
I have nothing to say about your service, it is perfect. It is pleasant to browse your site. Pure, simple, practical, pleasant. Easy to find what one desires.
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A
Rating: 3 out of 5
Very nice suspension, but the attachment system *** is clearly insufficient for the weight of the suspension (5 kg). This fixing was not photographed on the site. I had to buy a much larger and sturdier fixing. The price being already quite high, the suspension should be provided with an adequate fixing and not a very low-quality plastic thing.
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A
Rating: 4 out of 5
the products were delivered very quickly, products conform to the description, I can't wait to set them up!
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A
Rating: 4 out of 5
Very good. However, little information on the delivery date and tracking after the order. In any case, I will use the online store while waiting for the seller at the store in Toulouse to be more friendly, motivated, and competent. If I ordered online, it's to avoid dealing with him. I live a few km from the store.
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A
Rating: 4 out of 5
all good! everything delivered on time
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A
Rating: 3 out of 5
no problem with the site but my package was left on the sidewalk in front of the building!!! lucky that the caretaker was out at that moment Unacceptable for the Post, to be followed up.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Nothing to complain about, everything was perfect and simple.
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A
Rating: 4 out of 5
Good product!
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A
Rating: 1 out of 5
I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service
A
Rating: 3 out of 5
Packaging issue, the product arrived scratched.
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Response from Pure Deco
Hello, After research, it seems that you did not contact us about this, which is regrettable because we could have considered a solution and spared you a negative opinion of Pure Deco. Our Customer Service recently contacted you, we hope to have additional information from you to quickly find a solution. Best regards, The Pure Deco Customer Service
A
Rating: 4 out of 5
Fast shipping and product compliant with the order. Nothing to complain about.
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A
Rating: 1 out of 5
I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.
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Response from Pure Deco
Dear Customer, As indicated in our various exchanges, we confirm that we have not received your order return. My colleague from Customer Service left you a voicemail to discuss this directly with you, inviting you to contact your carrier. Best regards, The Pure Deco Customer Service