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C
Rating: 4 out of 5
Order processed quickly, package arrives in condition... the content is a Christmas gift... to be continued...
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1 and 4 stars
Reset filtersL
Rating: 4 out of 5
Satisfied. Different colors for the desired product. Quick online purchase just like the receipt of the package.
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F
Rating: 4 out of 5
Item corresponds to the order, fragile item well packaged, very good delivery times
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A
Rating: 4 out of 5
Perfect. things clear and fast.
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F
Rating: 4 out of 5
Purchased products meet expectations. Fast and efficient delivery.
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B
Rating: 4 out of 5
Good process from order to delivery, thank you
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V
Rating: 4 out of 5
I am satisfied with the ordered product. I received it on time and very well packaged.
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N
Rating: 4 out of 5
Good
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L
Rating: 4 out of 5
Very nice item delivered very quickly. Unfortunately, the photo did not allow me to know what shape I was going to receive, it would be nice to be able to choose.
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F
Rating: 4 out of 5
Very fast delivery Beautiful product, original
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B
Rating: 4 out of 5
Delivery well ensured and the item was very well packaged with great care and I am satisfied with my item.
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N
Rating: 1 out of 5
- No visibility on the delivery date of the package - Lights delivered with different Equipment/ “sockets” (some in black plastic, another in gold brass...) Especially when you see the price of the light fixture - Obligation to send an email in addition to my call to report the problem.
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Response from Pure Deco
Hello, I am following up on your severe comment regarding our service. Your order indicated available within 2 weeks was shipped within 1 week and you were informed by automatic email. We graciously offered you the bulbs while these lights are sold without bulbs. The finishes are in accordance with your order. The detailed product description states: Pink glass: : rim, socket and rosette in gold Green glass: : rim in silver, socket and rosette in black Smoked glass: : rim in silver, socket and rosette in black Despite our efforts to provide you with the best quality of service possible, we are sorry to read your very severe comment. Best regards,
M
Rating: 4 out of 5
The product meets my expectations and is of good quality
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J
Rating: 4 out of 5
Everything went well.
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L
Rating: 4 out of 5
Fast delivery, easy order tracking, item meets expectations
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C
Rating: 4 out of 5
In accordance with the description (size, color) A bit expensive for what it is
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B
Rating: 1 out of 5
The order took almost two months to arrive at my home and the carafe was broken, so I am not very happy. Unfortunately, I did not keep the packaging, but if you wish to send me a new carafe that would be great, I can send you a photo of the broken carafe, the little fish has its two broken fins. Thank you for keeping me informed.
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Response from Pure Deco
Hello, we are sorry to hear that you encountered a delivery issue. Our Customer Service will contact you immediately for a replacement. Best regards,
N
Rating: 4 out of 5
Hello, purchasing on your site is easy, navigation is pleasant and the products are well highlighted. The package arrived very well packaged and I am delighted with the quality and aesthetics of the bench I purchased. However, I regretted having to contact you for news about the delivery which was 3 weeks late. It is normal that during a pandemic deliveries are disrupted, however, an informative follow-up message (spontaneous) would have been appreciated given the price of the product. This will not prevent me from ordering again on your site. Best regards.
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G
Rating: 4 out of 5
matches the web visual
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E
Rating: 1 out of 5
very long delivery time, high price for a product of poor quality (defects on all items) and the colors do not resemble at all those seen on the website. Never again!
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Response from Pure Deco
Hello, Upon reading your severe comment, we believe you are mistaken because your comment is not accurate. Indeed, you ordered on 11/04/2020 during the lockdown and the Easter holiday weekend. The indicated and confirmed delivery time for your order was 2 weeks. You received your order on 28/04/2020, exactly 2 weeks after ordering. As for the quality of the items and any defects, you ordered bathroom bins from Pure Deco. We have been selling this model for many years and this is the first time we have received such a remark. If you wish to report a quality defect, we invite you to contact our customer service. We will do everything possible to provide a concrete response to a specifically stated issue. As for the colors, you ordered a black model and a gray one. You indicate that the colors do not resemble. Although the photos are not contractual, the black is indeed black. As for the gray... We regret that you question our reputation so virulently for bathroom bins delivered on time, black and gray indeed, and without having contacted our customer service for a potential defect. If your order does not satisfy you, you could also have made a return request and we would have refunded you in full. Since you did not wish to take this step, we believe your only intention was to leave a negative review. Best regards,
P
Rating: 4 out of 5
The delivery took a little longer than expected but the shelves arrived in perfect condition. However, the quality of the fixing screws was a bit disappointing: the head of two of them detached while they had not finished their course and we could not remove them from the plug and replace them.
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C
Rating: 4 out of 5
The products are of very good quality, except for the screws and pads that I replaced with others because the heads of the screws were not deep enough for the screwdriver not to slip.
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A
Rating: 4 out of 5
Pretty product and quality. Fast shipping. The only downside is that the delivery company insulted me because the building to deliver is at the end of an alley. I opened the gate for him to deliver at the bottom of the building, he insulted me claiming that he only delivered on the street (more than 100m away). For a very bulky package, he left the package without waiting for me and threatened to leave with it if I was not happy. To check the package in the presence of the delivery person as stated on your site is quite inconvenient!!! Service to be reviewed.
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N
Rating: 4 out of 5
Happy with my purchase, I recommend
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S
Rating: 1 out of 5
Package not received to date. However, marked as shipped on 23.03.
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C
Rating: 4 out of 5
Superb wall shelf, nice effect.
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A
Rating: 4 out of 5
More precision regarding the delivery date at the time of ordering
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V
Rating: 4 out of 5
it's just the waiting time at the parcel collection point... a bit long with a slow dry cleaner
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K
Rating: 4 out of 5
very beautiful design I am satisfied with my purchase I recommend this product
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J
Rating: 1 out of 5
More than a month and a half delay in delivery.
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Response from Pure Deco
Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.
S
Rating: 4 out of 5
Nothing to complain about. The quality is present.
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J
Rating: 4 out of 5
Delivery was on time with good tracking. One star less because the packaging was too bulky compared to the product (ecology)
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C
Rating: 4 out of 5
Clean package. Lamp well packaged. However, no instructions in French. No information about the power. No markings on the lamp.....
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M
Rating: 4 out of 5
well-made site product conforms correct price fast reception
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É
Rating: 4 out of 5
With every order at Pure Deco, I am very satisfied. It's a good site that I recommend. Thank you.
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D
Rating: 4 out of 5
It's perfect, but the delays are a bit long. Great service to track your package if needed.
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C
Rating: 1 out of 5
Product not received despite exceeded delivery time
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J
Rating: 1 out of 5
I am not at all satisfied. I waited for the table for more than a month and the delivery was laborious with a more than *** delivery person. ***
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Response from Pure Deco
Dear Customer, We are sorry that you are not satisfied, our customer service did inform you of the delay. Hoping to have the pleasure of satisfying you on a future purchase, Best regards,