Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
I would have liked to be better informed about the delivery date. I did receive an email but a few days before delivery while the order was placed more than 15 days before. The site clearly stated that some items would only be available in 15 days but no information once the order was validated until a few days before delivery.
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Muriel H.
Rating: 4 out of 5
following a purchase from 14/09/2019
Large selection and correspondence of described products with those delivered
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Christiane C.
Rating: 4 out of 5
following a purchase from 25/09/2019
Satisfied. Conforms to what we expected. Nice touch 'happy birthday' interesting.
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Michel L.
Rating: 4 out of 5
following a purchase from 29/09/2019
experience? the word is trendy in marketing and a bit strong, it's just a purchase
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Alexi K.
Rating: 4 out of 5
following a purchase from 06/08/2019
Product as described, well packaged, reasonable delivery time
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Brigitte D.
Rating: 4 out of 5
following a purchase from 04/06/2019
Hello, delighted with everything even if I haven't received a response to my email asking for advice on the bulb to use for the purchased light fixture. Best regards
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Patricia L.
Rating: 4 out of 5
following a purchase from 28/04/2019
Listening professionalism
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Miotto C.
Rating: 4 out of 5
following a purchase from 08/05/2019
Very nice bathroom bin, but maybe just a little too big to be really distinguished... Original design.
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Isabelle M.
Rating: 4 out of 5
following a purchase from 30/04/2019
We have not yet tested the product since it is intended for the garden lounge. Meets our expectations regarding the visual
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Geneviève S.
Rating: 4 out of 5
following a purchase from 25/03/2019
The Tra-ra clothes rack is a bit light, to see in use. Otherwise, the rest is of acceptable quality for the price. A bit of additional delay in delivery.
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Audrey G.
Rating: 4 out of 5
following a purchase from 23/03/2019
Adapt the packaging to the product... I received an enormous box for ultimately a foldable rug with a plastic support that was not fragile, it could have been packaged differently to limit waste upon unpacking. (container) However, it was neat, little pink paper -> cute :-)
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Hervé S.
Rating: 4 out of 5
following a purchase from 21/03/2019
Everything worked as you indicated
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Virginie J.
Rating: 4 out of 5
following a purchase from 01/03/2019
The lamp I ordered was defective. Customer service was very efficient.
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Vanessa H.
Rating: 4 out of 5
following a purchase from 22/02/2019
Delivery compliant. Just the delivery a bit long. I will recommend this site
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Stéphanie A.
Rating: 4 out of 5
following a purchase from 02/03/2019
Nothing to say, impeccable service and fast delivery of the ordered items!
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Michaela B.
Rating: 4 out of 5
following a purchase from 11/01/2019
The products are of quality and in accordance with what was presented on the website. The selling price was very good. I was contacted by customer service who informed me that the product they received was a bit damaged and that they would send me another one. I found this attitude very commercial. Thank you!
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Ariane A.
Rating: 4 out of 5
following a purchase from 31/01/2019
Delivery time a bit long.
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Soline M.
Rating: 4 out of 5
following a purchase from 10/02/2019
Received quickly and in good condition
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Alba S.
Rating: 4 out of 5
following a purchase from 11/02/2019
order quickly dispatched package arrives in good condition I recommend
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Pauline C.
Rating: 4 out of 5
following a purchase from 02/02/2019
Package received within the indicated timeframe
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Jean-François C.
Rating: 4 out of 5
following a purchase from 28/01/2019
****
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Astrid D.
Rating: 1 out of 5
following a purchase from 27/01/2019
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
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Xavier J.
Rating: 4 out of 5
following a purchase from 23/01/2019
Fast
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Acheteur Vérifié
Rating: 4 out of 5
Good quality products, fast delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery and well-packaged product. Product matching the description on the site. Everything is good.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent contact with customer service. Very accommodating. However, I had a small issue with my order that did not match the description in every way, they immediately offered a return at their expense and a refund. I'm still thinking about it.....
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Acheteur Vérifié
Rating: 4 out of 5
Well compliant with the description
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
Product compliant, very fast delivery but shipping costs a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
Delivery compliant with the order. Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
Nice item, order processed and shipped quickly, very satisfied with my purchase on this site! Thank you!
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Acheteur Vérifié
Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.
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Response from Pure Deco
Madam, Our customer service has confirmed to you that the ordered product has a availability delay of 2 weeks, as indicated on our site and in your order confirmation. We hope that you will be completely satisfied with this order. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 4 out of 5
Fast, Cheap, Good quality
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Acheteur Vérifié
Rating: 4 out of 5
Serious site, fast delivery, very good product
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Efficient, quite fast. Perhaps a personalized response is missing so that the service feels less automated.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery thank you. Too bad I couldn't get the number I needed. There were only 2 pieces left and I needed 10. I have to place another order and pay the shipping fees again. Risking not having the necessary number again.
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Acheteur Vérifié
Rating: 4 out of 5
very good service
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Acheteur Vérifié
Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
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