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A
Rating: 5 out of 5
Good service, deadline met, relevant packaging. Good impression
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Customer reviews of Pure Deco
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 732 published reviews
Summary of reviews
Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Service always impeccable! I received my package 2 days after the order, perfectly wrapped, the product is more beautiful than in the photo.
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A
Rating: 5 out of 5
Good advice and quality items
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A
Rating: 5 out of 5
Flawless service, everything was perfect: from placing the order to receiving it, well done
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A
Rating: 5 out of 5
Products meet our expectations, very fast delivery and in good conditions. Thank you
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A
Rating: 5 out of 5
excellent
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A
Rating: 5 out of 5
Package perfectly wrapped and protected. Beautiful item
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A
Rating: 5 out of 5
Perfect, both for the quality of the placemats and for the delivery conditions (packaging/delays)
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A
Rating: 5 out of 5
Package impeccably prepared and fast delivery. In short, delighted!!
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A
Rating: 5 out of 5
Everything perfect
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A
Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
A
Rating: 5 out of 5
Very good service, the provider was accommodating to retrieve the goods.
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A
Rating: 5 out of 5
Very good product, matches my online order, fast delivery, I recommend
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A
Rating: 5 out of 5
Very original products and well packaged to avoid breakage during delivery.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very well finished and original product. Fast shipping. The price is a bit high.
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A
Rating: 5 out of 5
Very efficient and perfect delivery
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A
Rating: 5 out of 5
Serious site. Fast delivery. Product conforms.
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A
Rating: 5 out of 5
Good product quality, very nice finish
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A
Rating: 1 out of 5
Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.
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Response from Pure Deco
Hello Madam, Our Customer Service has confirmed to you during our multiple exchanges that Colissimo offered you a choice of delivery locations. Without a response from you, Colissimo placed your package in the nearest pickup point. We are sorry that the opening hours did not suit you. After checking your file, I see that you did indeed retrieve your package on the same day you left your review on our partner Ekomi's site. We are pleased about that. For any further information, our customer service is at your disposal. Best regards, The mediator Pure Deco
A
Rating: 5 out of 5
Very good product, very satisfied
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A
Rating: 5 out of 5
Perfect service and very professional phone contacts.
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A
Rating: 5 out of 5
Very fast delivery as mentioned on their site. Items perfectly packaged (metal shelves), a nice blue tissue paper placed on the packages in the box. Really very happy to have chosen this site for a first order. Highly recommend it for sure! If I have other purchases to make, I won't hesitate to choose this site again.
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A
Rating: 5 out of 5
Quick and careful shipping, product conforms to the photo
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A
Rating: 5 out of 5
Impeccable and fast
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A
Rating: 5 out of 5
Table purchased of very nice quality, serious packaging, delivery delayed due to the post office making a sorting error...
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A
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Protected delivery and on time
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A
Rating: 5 out of 5
TOP!
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A
Rating: 5 out of 5
Product conforming and of good quality.
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A
Rating: 5 out of 5
Very good service and nice item.
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A
Rating: 5 out of 5
Quality product - fast delivery and very effective tracking of delivery.
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A
Rating: 5 out of 5
Very good at all stages.
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A
Rating: 5 out of 5
Conforming to the order, careful packaging and quick shipping.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Delivered on time, product conforming and well packaged. Perfect.
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A
Rating: 5 out of 5
Very good, very fast with relevant emails and solutions, thank you.
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A
Rating: 5 out of 5
Quick processing of the order. Products conforming to the presentations on the site. Fast delivery.
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A
Rating: 5 out of 5
Impeccable.
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A
Rating: 5 out of 5
Top-notch.
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