Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
I had ordered 2 glass carafes in light blue and green and I received a different color. The reshipment was a bit long while the person on the phone told me they would send it back immediately. For the return, I received a reshipment label.
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Thierry H.
Rating: 4 out of 5
following a purchase from 15/07/2025
Super products But deadlines A bit too long !!!
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Nada L.
Rating: 2 out of 5
following a purchase from 09/06/2025
Disappointed, the ordered tray has "fold marks" at the corners not present in the photos on the site.
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Response from Pure Deco
Dear Nada, Thank you for sharing your dissatisfaction with us, our customers' feedback is a valuable source of information for us. Indeed, all trays from this brand are printed this way, the decorative sheet must be folded at the corners before printing. At 17.50 euros per tray, it remains an excellent product, praised by our customers as you can see in other reviews. If you wish to return the product because it does not suit you, Pure Deco offers a 30-day withdrawal period. There is still time for you to make a return. Best regards, Corinne, Pure Deco
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Daniel D.
Rating: 4 out of 5
following a purchase from 18/05/2025
Some products arrived completely destroyed
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Florence D.
Rating: 4 out of 5
following a purchase from 14/04/2025
The basket is very pretty and perfectly matches what I expected. I was less satisfied with the delivery, delayed for some unknown reason.
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Patrick D.
Rating: 4 out of 5
following a purchase from 01/02/2025
In line with our expectations.
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Christine D.
Rating: 4 out of 5
following a purchase from 22/01/2025
Hello, Being able to choose a relay point directly for parcel drop-off when ordering on the PURE DECO site.
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Hélène V.
Rating: 4 out of 5
following a purchase from 28/12/2024
Good quality products.
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Jacqueline L.
Rating: 4 out of 5
following a purchase from 16/12/2024
Lighten the computer procedure. Long and which was faulty during my order. (To the point that my interlocutor had to take control of my computer to finalize this order.)
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Jean-Marc B.
Rating: 3 out of 5
following a purchase from 13/12/2024
Cute characters but a bit small
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Henri B.
Rating: 4 out of 5
following a purchase from 10/12/2024
Good friendly customer contact but the follow-up for those who live abroad is not up to par. We hope for a follow-up of the furniture to be delivered, which is not the case.
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Francine T.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very satisfied with the product. Despite the fragility of the package, it arrived intact. It was very well packaged.
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Patricia P.
Rating: 4 out of 5
following a purchase from 19/08/2024
Hello, Order well received and in perfect condition. The only downside is the lack of information regarding the delivery delay. It would be good to inform the customer sooner than the customer comes to seek the information 😁 Beautiful lamps 🥰 Thank you and best regards.
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Micheline F.
Rating: 4 out of 5
following a purchase from 13/06/2024
Fast delivery and excellent quality cushions
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Sylvie T.
Rating: 4 out of 5
following a purchase from 11/04/2024
Pretty coral colored placemats
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Philippe M.
Rating: 2 out of 5
following a purchase from 22/12/2023
Overall the product is as expected. However, it took 9 weeks for it to be sent. It was not clearly indicated on the page at the time of ordering that the item was available within 4 to 6 weeks. The response from customer service when I asked them after a month of waiting why my order was not moving was quite curt (not really friendly). When I wrote again after 7 weeks had passed, it took them a week to respond that the order was on its way from Italy. Normally, customer service does not look down on people. And the website should clearly warn that some items are not immediately available.
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Jeanne H.
Rating: 4 out of 5
following a purchase from 03/02/2024
I ordered paper napkins. They are of very good quality, very thick. Unfortunately, about ten napkins had a printing defect, a large part of the design was missing. I had an issue placing the order and the sales service was very kind, responsive, and attentive.
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Annie B.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very nice product, very fine. Nothing to report.
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Aline G.
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast delivery and very well packaged products
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Sylvie B.
Rating: 4 out of 5
following a purchase from 27/11/2023
Delighted with my purchase, the candle holders are very beautiful, delicate, and chic. Perfect packaging for transport, fast delivery, excellent tracking of the package. The only downside is that the 3 packages were wrapped by you for gifting (with nice gift paper), which is a great touch, thank you, but you left the price on each candle holder, which is really a shame.
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Marie-Frédérique P.
Rating: 4 out of 5
following a purchase from 12/11/2023
The product received is in accordance with the site. Ultra-fast delivery
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Emmanuel D.
Rating: 2 out of 5
following a purchase from 03/08/2023
Very late delivery due to a 'not available' product while it was indicated as available on your site.
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Response from Pure Deco
We are sorry that your delivery was delayed and we renew our apologies. However, the product was clearly indicated as unavailable with a delay of 2 weeks (specified on the product sheet, in the cart, and in your confirmation email). We then sent you an email to inform you that the delay would be longer due to a production shortage. Best regards,
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Christiane L.
Rating: 4 out of 5
following a purchase from 27/08/2023
Fast delivery and compliant with the order
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Marie-Noëlle G.
Rating: 3 out of 5
following a purchase from 12/08/2023
I am disappointed, I thought the liquid was colorless. This should be mentioned in your description.
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Didier A.
Rating: 4 out of 5
following a purchase from 17/06/2023
Satisfied. Good product. Too bad the foot is a bit dented. Packaging needs to be monitored.
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Marie-Paule F.
Rating: 4 out of 5
following a purchase from 31/05/2023
Excellent value for money
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Jesus F.
Rating: 3 out of 5
following a purchase from 16/04/2023
Delivery time too long...
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Marie-Christine J.
Rating: 4 out of 5
following a purchase from 02/04/2023
Delivery on a Saturday without a scheduled date or appointment, we were fortunately present (Easter weekend, second home)
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Nadine S.
Rating: 2 out of 5
following a purchase from 24/02/2023
The item matched, but had an assembly defect, too bad..
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Response from Pure Deco
Hello, Our Customer Service was not informed, could you please send us an email with a photo and your order reference for any after-sales request? Thank you in advance.
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Johanna C.
Rating: 4 out of 5
following a purchase from 20/02/2023
Product as described. Delivery as expected. Damaged package, fortunately the bottle is plastic so no damage.
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Benedicte P.
Rating: 4 out of 5
following a purchase from 08/02/2023
completely satisfied with the delivery
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Claude L.
Rating: 4 out of 5
following a purchase from 31/01/2023
I had been looking for a bio oil that does not smoke for my meditation lamp for a long time
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Cécile F.
Rating: 4 out of 5
following a purchase from 15/01/2023
choice - availability - speed of shipping
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Laurence F.
Rating: 3 out of 5
following a purchase from 17/01/2023
The garland is not programmable
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Response from Pure Deco
Hello, Following your comment, you purchased a garland for eleven euros that has a timer, it is not stated that it is programmable. Here is what is specified on our site: "after 6 hours of operation, the garland automatically turns off for 18 hours, then turns back on for 6 hours and so on". If this item does not suit you, you have the option to return it for a refund. Our Customer Service is at your disposal for more information. Best regards,
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Virginie V.
Rating: 3 out of 5
following a purchase from 10/12/2022
Hello, very good product, thank you. However, I did not expect to have so many customs fees in addition to the international shipping costs. This information should be provided to consumers so that they can make an informed decision. Thank you and good evening. Best regards
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Response from Pure Deco
Unfortunately, we cannot know the amount of customs duties for each product and for each country in addition to Swiss VAT. Best regards, the Pure Deco team
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Angélique L.
Rating: 3 out of 5
following a purchase from 11/09/2022
I am very happy with the product. I am likely to buy other products on your site. However, the "preparation of the package" is very long, you should not be in a hurry. As soon as the package is shipped, received 2 days later.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very beautiful product, well finished. Expect a good fifteen days for delivery.
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Response from Pure Deco
Hello, Thank you for your comment. However, you must be mistaken as your order was placed on August 2, shipped the same day and received 48 hours later, on August 4. Best regards,
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Chloé P.
Rating: 2 out of 5
following a purchase from 11/07/2022
A bit disappointed with the quality of the product… a simple layer of black paint without a protective finish! Too bad, especially for shipping costs of ***€.
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Response from Pure Deco
Hello, We are sorry to hear that the quality of the purchase you just received does not meet your expectations. Please note that you can return it for a refund. As for the shipping costs, they depend on the weight of the packages for shipments to Belgium. We hope we have responded favorably to your comment, our customer service remains at your disposal!
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Claudine C.
Rating: 4 out of 5
following a purchase from 18/06/2022
Fast delivery. Products well protected.
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Brigitte J.
Rating: 4 out of 5
following a purchase from 05/05/2022
Aside from the delivery, I am satisfied with my purchase
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