Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
- large selection of very good quality products, at a high price but still reasonable - too bad the delivery is so slow, especially when it comes to a single product (out of stock, and whose availability on time is uncertain), which blocks the rest of the order!
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Jean-Yves B.
Rating: 2 out of 5
following a purchase from 22/12/2020
Fast delivery but paper basket with a large scratch.
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René B.
Rating: 4 out of 5
following a purchase from 02/12/2020
The details regarding the announced delivery dates and the tracking method were strictly respected.
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Claire P.
Rating: 4 out of 5
following a purchase from 25/11/2020
Despite receiving a damaged product and some necessary email exchanges, we obtained a new product in good condition. The fact of keeping the damaged product as compensation is appreciated as the second jewelry box arrived after Christmas. Thank you for this gesture and I understand the delays during this holiday season.
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Yves L.
Rating: 4 out of 5
following a purchase from 09/12/2020
Small downside as the largest mirror is chipped in one place and it seems irreversible! Otherwise no problem with the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
On a set of 5 mirrors, the largest one has a black dot embedded in the glass?
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Cmfa C.
Rating: 3 out of 5
following a purchase from 28/11/2020
The product corresponds to the images on the site. The black plastic cable ties are ugly, which is a bit of a shame.
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Gregory C.
Rating: 4 out of 5
following a purchase from 07/12/2020
No problems, processing and shipping of the order very fast.
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Nina L.
Rating: 4 out of 5
following a purchase from 08/12/2020
Product matches the photo. Shipped quickly and received on time.
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Sabine C.
Rating: 4 out of 5
following a purchase from 08/11/2020
Happy with my very good quality product. Thank you
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Jessica M.
Rating: 2 out of 5
following a purchase from 15/11/2020
I ordered an extremely fragile product. It arrived broken because it was very poorly packaged. It would have required additional precautions to avoid this kind of situation. What a shame for you and for me. Fortunately, I was lucky enough to find this product elsewhere which was delivered to me with individual packaging for each item to ensure its arrival in good condition. The customer service was very responsive and sent me the necessary items for a free return. Thank you for that.
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Monique M.
Rating: 3 out of 5
following a purchase from 17/11/2020
I was not notified of the delivery!!!
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Philippe D.
Rating: 2 out of 5
following a purchase from 19/11/2020
The products are very good, nothing to say. Unfortunately, the delivery scheduled for a Saturday (birthday day for the gift) only arrived on Monday! So disappointment...
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Françoise R.
Rating: 4 out of 5
following a purchase from 12/11/2020
Received quickly a very pretty product
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Christine C.
Rating: 4 out of 5
following a purchase from 08/11/2020
Order processed quickly, package arrives in condition... the content is a Christmas gift... to be continued...
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Lison S.
Rating: 4 out of 5
following a purchase from 30/10/2020
Satisfied. Different colors for the desired product. Quick online purchase just like the receipt of the package.
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Françoise P.
Rating: 4 out of 5
following a purchase from 15/10/2020
Item corresponds to the order, fragile item well packaged, very good delivery times
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Aitor G.
Rating: 4 out of 5
following a purchase from 14/09/2020
Perfect. things clear and fast.
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Fatiha F.
Rating: 4 out of 5
following a purchase from 10/10/2020
Purchased products meet expectations. Fast and efficient delivery.
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Mathilde R.
Rating: 3 out of 5
following a purchase from 28/09/2020
I find that the delivery is very long for the two orders I placed.
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Laetitia B.
Rating: 3 out of 5
following a purchase from 04/10/2020
Hello, I am very disappointed that you did not specify that this lamp oil was not transparent but had a yellowish color.
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Bernadette N.
Rating: 4 out of 5
following a purchase from 26/09/2020
Good process from order to delivery, thank you
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Guittat N.
Rating: 3 out of 5
following a purchase from 25/09/2020
Hello, I am satisfied with the ordered items. However, the package was forced into my mailbox by the delivery person, leaving no possibility to open it to retrieve the package. I had to moisten the cardboard with water so that it took up less space and be able to turn the key in the lock to finally open it. Your site indicates that it is important to check the contents of the order in the presence of the delivery person but in this case, I could not do it; fortunately, the items were not damaged! Best regards,
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Valerie P.
Rating: 4 out of 5
following a purchase from 02/09/2020
I am satisfied with the ordered product. I received it on time and very well packaged.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 07/09/2020
Good
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Michel C.
Rating: 2 out of 5
following a purchase from 10/08/2020
The ordered item arrived with one screw missing. I fixed it but I was disappointed by this important detail.
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Response from Pure Deco
Dear Customer, After verification, our Customer Service was not informed of your complaint. With a simple email, we would have been happy to send you the missing screw for your wall shelf. Hoping to have the pleasure of fully satisfying you on your next purchase, Best regards,
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Amandine L.
Rating: 3 out of 5
following a purchase from 02/08/2020
Hello, Your service is very good, however I am completely disappointed with the jewelry box. Your site leads me to believe that these are made in France products, hence the prices which I find high, but I thought it was worth the cost and ultimately when I receive the box: Made in China! A box worth ***€ made in China, what a shame. I feel cheated. I wanted to return the item but I couldn't find my order on your site. In short, bad experience and I absolutely do not recommend you.....
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Luc J.
Rating: 4 out of 5
following a purchase from 22/07/2020
Very nice item delivered very quickly. Unfortunately, the photo did not allow me to know what shape I was going to receive, it would be nice to be able to choose.
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Fanny D.
Rating: 4 out of 5
following a purchase from 20/07/2020
Very fast delivery Beautiful product, original
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Elisabeth L.
Rating: 2 out of 5
following a purchase from 05/07/2020
20 days for receipt without being kept informed until the day before.
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Response from Pure Deco
Hello, In view of your dissatisfaction, we have checked and your order was indeed shipped within 2 weeks (excluding weekends and holidays), as indicated in your shopping cart and in your order confirmation email. Upon shipping your order, we informed you of the shipment and sent a tracking link for the package. We hope to have the pleasure of fully satisfying you during a future purchase. Best regards,
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Brigitte S.
Rating: 4 out of 5
following a purchase from 17/07/2020
Delivery well ensured and the item was very well packaged with great care and I am satisfied with my item.
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Murielle S.
Rating: 4 out of 5
following a purchase from 29/06/2020
The product meets my expectations and is of good quality
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Jacqueline H.
Rating: 4 out of 5
following a purchase from 29/05/2020
Everything went well.
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Lazzaro M.
Rating: 4 out of 5
following a purchase from 16/06/2020
Fast delivery, easy order tracking, item meets expectations
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Noelle L.
Rating: 3 out of 5
following a purchase from 14/06/2020
Hello, the product does not come with an assembly manual
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Carine R.
Rating: 4 out of 5
following a purchase from 10/05/2020
In accordance with the description (size, color) A bit expensive for what it is
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Nadège C.
Rating: 4 out of 5
following a purchase from 28/03/2020
Hello, purchasing on your site is easy, navigation is pleasant and the products are well highlighted. The package arrived very well packaged and I am delighted with the quality and aesthetics of the bench I purchased. However, I regretted having to contact you for news about the delivery which was 3 weeks late. It is normal that during a pandemic deliveries are disrupted, however, an informative follow-up message (spontaneous) would have been appreciated given the price of the product. This will not prevent me from ordering again on your site. Best regards.
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